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“Good food bad service”

La Tasca - Bournemouth
Ranked #76 of 778 Restaurants in Bournemouth
Certificate of Excellence
Price range: US$7 - US$26
Cuisines: Spanish
More restaurant details
Restaurant details
Dining options: After-hours, Dinner, Breakfast, Reservations
Description: Decked out in vibrant reds and yellows, La Tasca in Bournemouth has a welcoming and upbeat atmosphere. Candlelit tables and rustic background music strike a cosy, Mediterranean note, ideal for the Spanish menu of tasty tapas and paella favourites. A well-rounded drinks list offers Iberian wines, beers and pitchers of sangria to add to the restaurant's fiesta vibe.
Reviewed 14 July 2014

I visited the Bournemouth branch for my birthday as a group of 14. On booking I specifically stated that one member of the party was highly allergic to nuts. When we were seated in the restaurant we where put by a table which contained a glass jar of nuts. On pointing this out to a member of staff who was actually the manager he was very rude and almost aggressive as he hadn't been passed the message on from the booking team but made it feel like our fault. We ordered starters which came out in drips and drabs instead of all together their and then the mains came out while we were still eating starters again not all at the same time so some people had finished eating before others had their food. One member of our party also ordered a dish but it wasn't until he asked where it was, was he told they had sold out but yet the table next to us who had ordered the same dish after us got 2 of them! The food was absolutely lovely but the customer service was awful. Would take a lot for me and the rest of the party to visit again!

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Review collected in partnership with La Tasca
Thank Emma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTasca-Bournemouth, Manager at La Tasca - Bournemouth, responded to this reviewResponded 17 July 2014

Hola Emma

Thank you for your feedback, I did call you and left massage as you have already made complain email to us and I am trying to see where the problem coming from, anyway sorry about the jar of nuts been in our waiter station.

Gracias

See you soon

Omid Salehi

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (775)
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573 - 577 of 776 reviews

Reviewed 13 July 2014

We had a great meal here,lots of little dishes to share,including lovely slow cooked pig cheeks.Everyone was kind to our toddler,and she really enjoyed her meatballs.Friendly service,good value and gorgeous food.

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1  Thank KimFalmouth_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTasca-Bournemouth, Manager at La Tasca - Bournemouth, responded to this reviewResponded 17 July 2014

Hola

Thank you for your feedback. will pass that to staff, pork cheeks is my favourite too

Gracias

See you soon

Omid Salehi

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

Been here a cple of times before amd its been brilliant. Yesterday tho was EPIC! Awesome food and superb service. If you've never been here you are missing out

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Review collected in partnership with La Tasca
Thank Matt K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTasca-Bournemouth, Manager at La Tasca - Bournemouth, responded to this reviewResponded 17 July 2014

Hola

Thank you for your kind feedback, very glad that you enjoyed our service and EPIC is the word that makes us very happy coming from our lovely customer

Gracias

See you soon

Omid Salehi

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

Excellent food.
Staff very efficient, helpful and friendly.
Would have been five stars if they had played some good Spanish or Latin American background music rather than the electronic music that was totally out of keeping with the place.

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Review collected in partnership with La Tasca
Thank Jane495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTasca-Bournemouth, Manager at La Tasca - Bournemouth, responded to this reviewResponded 17 July 2014

Hola
Thank you for your feedback, will get some more nice Latin music in as it needs update to better songs.

Gracias

See you soon

Omid Salehi

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2014

We called in for tapas late afternoon when it was reasonably quiet but by the time we left it was beginning to fill up. We were quickly served with drinks by a very pleasant young lady. The food arrived promptly and was very enjoyable. No doubt we will be calling in again soon!!

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Thank BORING-OLDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LaTasca-Bournemouth, Manager at La Tasca - Bournemouth, responded to this reviewResponded 17 July 2014

Hola

Thank you for your feedback very glad that you enjoyed our hospitality,
will pass that to staff.

See you soon

Omid Salehi

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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