I visited the Bournemouth branch for my birthday as a group of 14. On booking I specifically stated that one member of the party was highly allergic to nuts. When we were seated in the restaurant we where put by a table which contained a glass jar of nuts. On pointing this out to a member of staff who was actually the manager he was very rude and almost aggressive as he hadn't been passed the message on from the booking team but made it feel like our fault. We ordered starters which came out in drips and drabs instead of all together their and then the mains came out while we were still eating starters again not all at the same time so some people had finished eating before others had their food. One member of our party also ordered a dish but it wasn't until he asked where it was, was he told they had sold out but yet the table next to us who had ordered the same dish after us got 2 of them! The food was absolutely lovely but the customer service was awful. Would take a lot for me and the rest of the party to visit again!
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