I booked this room over a busy and very hot weekend in July, so I can appreciate that the stay would not be 100% perfect.
However, our room was located not too far from the Hotel Kitchen and I could clearly hear 'Euro Pop' being played loudly from that area at 7am on a Saturday morning, which I did not appreciate being woken up by.
The manager is very rude, unprofessional and unhelpful. When requesting a non alcoholic beverage I was laughed at, which I found ignorant. I then requested an ice coffee shouldn't be an issue on a hot day when it is on the menu on the front of the bar. The manager responded with "supply and demand", I responded that I felt he should remove anything he couldn't supply to his customers off of the menu.
I was also disappointed to find no help with pre booking a cab with one member of staff, fortunately the Westcliff Inn has a female receptionist who was polite, considerate and helpful. She is one of very few good things about this hotel.
I also found it odd that there was no soap option for the shower, no plastic cups for water and no biscuit available with tea and coffee.
I stay in Bournemouth a lot and have never felt the need to publicly complain about any other hotel/ b&b...this establishment really deserves this negative review.
- Official Description (provided by the hotel):
- The West Cliff Inn is totally refurbished three-star hotel in Bournemouth. The hotel is situated in the prime west cliff area, within short walking distance to the beach as well as the town centre, shopping and the BIC, which makes it a perfect location both for leisure and business guests. We believe that the strategic position, our decent contemporary style rooms - which is quite a unique feature in the West Cliff area, as well as our friendly and helpful staff, can make your stay as enjoyable and comfortable as you expect. The hotel comprises of 42 en-suite rooms with a wide range of types and sizes to cater for your needs. Our rooms are decorated in a simple contemporary style using soft, neutral tones and attractive fabrics. Each room is equipped with 32" LCD free-view television, central heating, tea/ coffee making facilities, ironing facilities, hair-dryer. You can choose between three types of rooms, depending on the comfort you are looking for:• Our standard rooms are good sized rooms, perfect for couples.• However, if you are just looking for a place to stay overnight or are on a tight budget, you can go for an economy room which is slightly smaller. These are also suitable for single occupancy. We can also offer you a range of rooms depending on how many you are - we have single, double, and family rooms. ... more less
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- Also Known As:
- West Cliff Hotel Bournemouth