I have just returned from a one night stay and to say I was disappointed would be a gross understatement. There are so many negatives to list, I really don't know where to start, but here goes....I'll start with the miss-selling of rooms. We booked our stay from the Ashleigh Hotel website after viewing their rooms and prices online. Paid £90 for B&B 1 night to be told upon arrival that we were actually staying in the Lodge next door, a cheaper, tattier looking building, oh and breakfast wasn't included!! The room was dirty, there were what appeared to be faeces stains on one of the sheets :( and hair of the dark curly sort in the shower. Obviously we weren't impressed! The lady owner (Julie I believe) was extremely rude and left a note under our door threatening to clamp our car because it was parked in the guest accommodation in the Ashleigh (which we we had actually booked and paid for). She clearly had no experience whatsoever in customer service and I was shocked by her attitude and manner. In my view, anyone who responds to reviews in the way they do here is very unprofessional it's beyond a joke. Funny how so many reviewers seem to leave a review "for the wrong hotel". I'm almost worried to read their response to my experience. They appear to take none of their customers' comments on board, instead choosing to "fight their corner" and make out we're all liars! Ludicrous! I can honestly say that this is the worst experience I've ever had at a hotel/B&B and I'd warn you all to AVOID AT ALL COSTS! Over to the management...
- Official Description (provided by the hotel):
- We specialise in group accommodation in Bournemouth. Discounted holiday family rooms Sunday Night to Thursday Night - families never in same building at same time as groups. Mid week bargain breaks for business people and contractors. At The Lodge Bournemouth, we specialise in hen and stag night accommodation. After 25 years' experience in the hotel trade we appreciate that finding accommodation for hen night and stag night parties, i.e. single-sex bookings for hen night and stag night parties, is a virtually impossible task in Bournemouth, so our intention is to make it easy and provide hotel accommodation for those wishing to travel for just that! Group Hotel Bookings in Bournemouth! The Lodge offers clean and comfortable accommodation, and is near to most of Bournemouth's main facilities and attractions, including the railway station & travel interchange, the town, all the pubs, clubs and restaurants, and most importantly the sea! In addition to hens & stags party nights, The Lodge is the ideal travel centre for educational and school trips to Dorset, and other groups of various sizes, including large families, or for that special party or occasion in Bournemouth when you need a little space. The Lodge is clean and comfortable, and it's in Bournemouth! Please remember this is not a 5* Hotel but great value accommodation for a group or family. ... more less
- Reservation Options:
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- Also Known As:
- The Hotel Bournemouth