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“Nice hotel but expected better!” 3 of 5 bubbles
Review of The Green House

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The Green House
Ranked #5 of 68 Hotels in Bournemouth
Certificate of Excellence
GreenLeadersPlatinum level
Brighton, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Nice hotel but expected better!”
3 of 5 bubbles Reviewed 5 November 2013

Very pleasant stay in a clean and modern hotel. Rooms are nicely decorated but basic, limited storage space and had problems controlling the heating! Staff very attentive and most of them friendly. Food lovely and plenty of it. Peculiar comments on the customer survey, not sure I would rate anything as " Mind-blowing"!!!

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Myrtle795
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
oosullivan, General Manager at The Green House, responded to this review, 9 November 2013
Thank you for taking the time to leave a review of the Green House. I am delighted to hear that you had a great stay and that you found the team here friendly. Delighted to hear also that you enjoyed your overall dining experience with us. Arbor is a new restaurant and the extended A la Carte seems to be a favourite with our guests. The heating in the hotel is controlled within each bedroom and the control is at the side of the radiator which you turn from 1 which is cool to 6 which is hot. It is a central heating system and depending on the size of the room you may need to allow 10 minutes for it to reach the desired temperature. The comments on our feedback cards are meant as a bit of fun really and to hopefully entertain our guests while we ask them to carry out the mundane task of completing our cards. I am sorry if this was not clear. We do hope that you will visit us at the Green House again and please do let us know if you have any issues within the room while you are here so we can help rectify them before you leave.

Regards
Olivia O'Sullivan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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829 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
London
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 4 November 2013

I stayed here with my family in 2 nights and the first thing I noticed was how friendly the staff were at reception, bar & restaurant. Staff receptions were extremely professional and friendly. Rooms were so comfy. We stayed at “Bay Willow”, “Elder” and “Alder” rooms. It was really interesting to see the “Do Not Disturb” sign in wood brick. You can see in photo. Hotel is much closed to the pier, and town.

Breakfast was delicious and service was exceptional! The food at the hotel was superb as well as room service. We really enjoyed there very best “afternoon tea” came with tree branch tray. I must finally comment on the staff at the hotel they were superb, from arrival to departure we were looked after brilliantly.

A truly memorable stay.

We will come back again.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank mahilondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, United Kingdom
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 4 November 2013 via mobile

We spent a wonderful weekend at the Green House celebrating a birthday. The hotel was a real surprise - so stylish with outstanding green credentials.The staff were personable and professional. We were particularly impressed with the welcome afforded us on arrival - we were escorted to our comfortable room where the delightful receptionist explained how everything worked and told us all about the hotel's Ecco operation. The restaurant was outstanding - super food and such good value. We will return.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Gordon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Suffolk UK
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
3 of 5 bubbles Reviewed 4 November 2013

We stayed at the Green House for 4 nights at the end of October. We booked through an internet agency and had a standard room with breakfast. The hotel is set in its own grounds close to the centre of Bournemouth.
On arrival we were greeted professionally and shown to our room. The room was a reasonable size and the bathroom smart and stylish with a large shower. The room had a king sized bed which was very comfortable and had good quality linen. The room had a radiator but no air conditioning. The window was single glazed and had very limited opening. The room was nicely styled and decorated. There was very little storage or usable surface area for two guests staying more than one night. The walls were exceptionally thin and all sounds could be heard from the two rooms on either side and the room above. The door lock was basic and not double lockable from the inside.
Breakfast was good. The restaurant was again attractive and nicely styled. Service was friendly and efficient but quite slow on busy mornings. The quality of the food served was very good. The ingredients used were clearly carefully chosen. We did not eat other meals there and chose to eat locally.
The bar was attractive but had the usual high hotel prices and was often used by conference/meeting delegates. Reception area was clean and attractive but not set up as somewhere for guests to sit and relax. There was no usable outside area this time of year but there is in the summer.
To clarify:
Good points, 1. Ideal location. 2. Pleasant and efficient staff. 3. Comfortable beds. 4.Good quality breakfast.
Bad points, 1. Exceptionally noisy rooms. 2. Poor storage and usable surfaces in rooms. 3. Apart from the bar there is no other area for guests to use. 4. Poor door locks.
We have tried to be objective in our comments above but we subjectively sum up as follows.The Green House is very pleasant with green credentials and attractive styling. We liked the location and the breakfast too. The rooms lack storage and usable surfaces and are about appearance rather than function. This goes for other aspects of the hotel too. For us the main issue is the noisy character of the hotel. We were on a much needed short break and as such wanted and needed a room that was quiet and relaxing. We were disturbed each day by neighbours doing normal things e.g. watching TV, listening to the in-house music system, using mobile phones, alarm clocks or simply talking.
Try the Green House for yourself but it was not for us.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Suffolkholidayperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 3 November 2013

From the moment we arrived we knew that we had chosen a great place to stay. Having experienced the bad side of Bournemouth accommodation, it was a relief to find somewhere that was clean, friendly and comfortable.
The Green house is a few minutes walk from the seafront, and although it has a car park, this gets busy so you may need to pay and display outside. We were lucky, and managed to park, and not use the car because it provided us with a great base to walk along the coast.
The room we stayed in was large, clean and welcoming. The bed was one of the most comfortable we have stayed in. The little extras like bottled filtered water and homemade shortbread biscuits were a nice touch.
Our bathroom was immaculately clean, with a really large powerful shower and fresh clean towels daily.
Breakfast was varied and extremely tasty, choices including wild mushrooms on toast, scrambled egg with smoked salmon, as well as a continental style buffet with fresh compotes and very tasty pastries.
We booked through hotels.com and got a very reasonable deal for our room, and will definitely return.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Thehilders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peterborough, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 31 October 2013

after a prolonged search found the green house on a booking site and what a find, the hotel is beautiful the staff were very friendly and very helpful ,we stayed in a room on the 2nd floor which suited our needs perfectly. ten minute walk into Bournemouth town centre .looking forward to staying here again next year

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lindsay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Woking, United Kingdom
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 30 October 2013 via mobile

The bed was very comfy, the food good and loved the character of the room as well as the huge shower. The only thing I would slightly criticise is the room was cold when going to bed so put a lot on but woke up stiflingly hot in the morning when the heating kicked in.

Stayed October 2013, travelled on business
Helpful?
Thank chesy84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Green House

Property: The Green House
Address: 4 Grove Road, Bournemouth BH1 3AX, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#1 Green Hotel in Bournemouth
#2 Business Hotel in Bournemouth
#4 Romantic Hotel in Bournemouth
#4 On the Beach Hotel in Bournemouth
#5 Luxury Hotel in Bournemouth
#7 Family Hotel in Bournemouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Green House 4*
Number of rooms: 32
Official Description (provided by the hotel):
The Award winning Green House is a stylish boutique hotel, nestled in the beautiful East Cliff area of Bournemouth town. Winner of the AA Eco hotel of the year, as well as Considerate Hotel of the year 2013, the Green House lives and breathes sustainability. Home to the highly acclaimed Arbor restaurant. At Arbor our commitment to sustainability goes far beyond our menu, it's a deep held belief that runs through everything we do. From sourcing the best quality local and sustainable ingredients to the low energy induction cookers we use in the kitchen, from the honey bees on the roof to the FSC timber on the restaurant floor, it is not a commitment we take lightly. You will see a lot of what we've done for yourself, but sometimes it's the things you can't see that make the biggest difference.The Sustainable Restaurant Association recently awardedus top marks for our efforts. If you are staying with us at the Green House then dining at Arbor is a must! ... more   less 
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Also Known As:
The Green House Hotel Bournemouth

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