Here is a copy of the e-mail I sent but received no responce. About sums it up.
Just wasted celebrating new years at your Royal Bath Hotel in Bournemouth.
We were a group of ten, five rooms two of them being suits
We have never experienced such a shabby, unorganised Hotel such as this.
We checked in and received a drink that was branded as a Bucks Fizz which tasted of out of date orange juice, we were taken to our so called suit (room 167) which was a very poor excuse for a room let alone a suit. The furnishing was something that my grandmother would have thrown out whilst the bathroom was so small only one person could enter at a time, as for going to the toilet you would have to manoeuvre or reveres in whilst avoiding the tot towel rail the shower was nonexistent and the mixer tap would not mix whilst the hot water temperature was hotter than the tea you served.
The curtains would not block out the twenty four hour lighting for the pool entrance which in fact was closed most of the time.
We visited our friends suit (No.45) which they were complaining of being tired but compared to our room was a palace, room to move around the lounge, fridge, water provided and bath robes all of which should be in any room but you show that these items are only provided with a suit. None of these items were in our room, when we asked for the robes and water we were told that there were not available until the following day and that water would be brought up with a charge.
We asked to change rooms but your so called manager advised that you were fully booked. I understand that your hotel has five suits three of them are actual original suits and the other two have been bodged to make so called suits one of them being our room.
Breakfast and lunch looked and smelt like school dinners, we wanted to check out the same day but we were committed with our friends so stayed a night and had new years eve at the hotel where we were told that we could not have a table of ten in your restaurant as we were not a group booking, we informed them that we were but there response was that we had paid separately so could only have five tables of two.
The food was served cold and was sent back with no apology and returned nuked by a microwave which again was inedible, so that was two nights we had not eaten, luckily we pre-empted this and had a good lunch in the town.
We spent most of the evening in the reception lounge with sofas so tired we were almost sitting on the floor, we had to translate and show the barman what the liquors we were ordering looked like and even had to get behind the bar to reach the bottles.
We had asked a couple of employees what was happening within the Hotel and no one seemed to know, they only knew what their personal roll was.
I can assure you quite a lot of your guests were very unhappy and like us would steer well away from your so called Hotels.
By the end of a disasterace new year we checked out on new year's day one day early, I couldn't be bothered to argue with the receptionist about a refund as it was apparent she nor anyone ells in the Hotel had the power to make any decisions as there were a couple of guest complaining abbot windows not working the pool being closed etc on new year's day and to cap it all there was no maid service on new year's day? The whole idea of taking a brake is to pamper and enjoy yourself.
We left on the morning of new years day having smelt the so called brunch being served which looked like dried up food from the day before.
Our friends had to stay the duration as they were going on from there but when they did leave one of the cars parked with yourselves was damaged. That about caps in all.
I am sure I have missed most of the problems at this Hotel but it has taken me this long to calm down and express our disappointment, this is the only word I can use without being rude.
I have never commented on any of our trips before in my life but this was just a totally unacceptable and a rip off.
- Official Description (provided by the hotel):
- Opened on Queen Victoria’s coronation day in June 1838, The Royal Bath Hotel was the first hotel in Bournemouth and embodies the finest traditions of first class comfort and hospitality, so naturally it has a fantastic position on the sea front. Nestled in secluded grounds, with outstanding views across the bay, this classically styled hotel is one of a kind. ... more less
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- Also Known As:
- De Vere Royal Bath Hotel Bournemouth
- Royal Bath Hotel Bournemouth