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“Heavenly stay”

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Marsham Court Hotel
Ranked #21 of 66 Hotels in Bournemouth
Certificate of Excellence
Reading, United Kingdom
1 review
“Heavenly stay”
Reviewed 7 March 2014

Had a marvellous stay here for a 4 day training course - clean, quiet room with huge shower, pleasant public areas and grounds and attentive but not intrusive service at meals. Location is great for exploring Bournemouth but perched on a cliff road so has nice sea views, close to the beach, pier and Bournemouth International Centre. But the staff are the hotel's greatest asset - absolutely charming and welcoming, imaginative in anticipating your needs and dealt with any queries immediately and completely. Lovely stay for a work trip - will be back in my own time!

  • Stayed March 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Vivienne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie_Wallace, Owner at Marsham Court Hotel, responded to this review, 12 March 2014
Dear Vivienne m,
Thank you for taking the time to rite a review about the Days Hotel Bournemouth.
I am so glad that you enjoyed your training course that was held at our hotel. The staff are indeed one of our greatest assets and their personalities always shine through.
Please know that feedback such as yours helps us to improve on the quality and service we provide.
We hope to be able to welcome you again in the future, when you can indeed relax and take a break.
Kind regards
Rosie Wallace, Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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919 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (265)
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English first
Beckenham, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 March 2014 via mobile

Stayed here at a conference. Nothing was too much trouble and customer service impeccable. Thank you all. Fabulous shower and my room was spotless as well as having an alarm clock. Iced water all the time in the meeting room. Well done to all. Appreciated it and would be happy to stay again.











Stayed March 2014, travelled on business
Helpful?
Thank Ekrke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie_Wallace, Owner at Marsham Court Hotel, responded to this review, 7 March 2014
Dear Ekrke,
Thank you for taking the time to write a review about the Days Hotel Bournemouth.
I am so glad that you enjoyed your conference here with us and thought the staff were impeccable.
Please know that feedback such as yours helps us to improve on the quality and service we provide.
We hope to be able to welcome you again in the future.
Kind regards
Rosie Wallace, Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Amersham, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 March 2014

The Days Hotel is nicely situated just up the East Cliff road that leads up from the Pier, the Pavilion Theatre and the shops. It is one of the traditional style hotels so it has biggish public rooms and bedrooms that lead off down various corridors.
The parking spaces at the front of the hotel are good for offloading luggage while you check-in and longer term parking is round the back of the hotel. Easy enough to find when you know where to go (just keep turning left) but not obvious when first looked for.
The rooms we have had on two recent visits have had comfortable beds, good size bathrooms with good quality fixtures. Our rooms have been hot and noisy; the most recent, Room 126 overlooked the rear entrance courtyard and the noise from fans and air-conditioning equipment kept us awake for the first night.
Food is of good British hotel standard. Breakfast is a buffet with a selection of cooked items. Sometimes, all of them are available in the warming dishes at the same time!
The staff is universally friendly but not always able to deliver what is needed. Food was left to go cold because no one could be bothered to serve it, several requests for conditioner went unfulfilled, the lack of dialling tone on the room telephone was never sorted, problems getting bar food menus, etc. Nothing shattering in itself but several petty things can add up to something more tedious.
Overall, a useful location for short breaks, conferences and activities and reasonable value for money. However, expect basics rather than unusual customer service. Some good management inside and some white paint for the outside would make the place a whole lot more attractive.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LenOdcam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie_Wallace, Owner at Marsham Court Hotel, responded to this review, 7 March 2014
Dear LenOdcam,
Thank you for taking the time to write a review about the Days Hotel.
I am sorry that you found your stay not completely satisfying and about the hot and noisy room that you experienced. We have had a new telephone system put in within the last two weeks, which the engineers are just finalising the installation.
We do not provide conditioner in the bedrooms, just shampoo and shower gel.
Apologises if you felt the management was not up to standards with all the issues; however I would have been happy to see you in person and discuss the issues you have raised. Please feel free to contact me direct should you wish to discuss this further.
We try our best to improve on guests experiences and rely on feedback such as yours to do this.
I do hope that we will have the opportunity of welcoming you back in the future.
Kind regards
Rosie Wallace, Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coldfield
1 review
Reviewed 3 March 2014

We have been coming to this hotel for 24 years and have stayed in each type of room including one of the suites. We have been pleased with each visit. Now that we are older and without the same level of income we have to wait for the Winter deals, but we are still treated the same. The quality of food, especially Dinner is excellent. We find the package is very good value for money.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Mrs C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie_Wallace, Owner at Marsham Court Hotel, responded to this review, 4 March 2014
Dear Mrs C,
Thank you so much for writing a review for the Days Hotel Bournemouth.
You have been here nearly as long as I have!
My family took over the hotel almost 27 years ago, when I was just a child and we try our best to create a home from home atmosphere. It sounds very much like we are a second home for you!
We look forward to welcoming you again next year on your Silver Anniversary visit to the hotel.
Kind regards
Rosie Wallace, Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Close
1 review
Reviewed 26 February 2014

I recommed your hotel for excellent food -service-proximity to town & facilitites to park. Your rooms need updateing modernsing of heating -windows one cannot move them and decent bathrooms with walk in showers. the existing showers dont operate steadily and those screens are not strongenough to prevent water going everywhere,shame really as the dinning areas excellent and staff were always most helpful.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie_Wallace, Owner at Marsham Court Hotel, responded to this review, 3 March 2014
Dear David B,
Thank you for taking the time to review the Days Hotel Bournemouth.
Please know that your feedback is important to us as it will help us to improve our services to make your stay more pleasant in the future.
Please do not hesitate to contact me should you have anything you wish to discuss.
Kind regards
Rosie Wallace, Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
10 reviews
Reviewed 20 February 2014

Good budget hotel, comfy beds, fantastic shower, great location, reception staff very helpful even if they did not know the answer to a few simple questions they asked someone else who then went to ask someone else, lol but they got the answers in the end.
Avoid the breakfast it was the worst I've ever had we went elsewhere after day 1.

Room Tip: I asked for a sea view only the night before arrival and was very lucky to get a room with a side vi...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank babycakesUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie_Wallace, Owner at Marsham Court Hotel, responded to this review, 3 March 2014
Dear babycakesUk,
Thank you for taking the time to review the Days Hotel Bournemouth.
Please know that your feedback is important to us as it will help us to improve our services to make your stay more pleasant in the future.
Please do not hesitate to contact me should you have anything you wish to discuss.
Kind regards
Rosie Wallace, Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bs32 8au
Level Contributor
3 reviews
Reviewed 19 February 2014

Nice location and first impressions were good. Friendly and helpful staff, a
Manager with a sense of humour (Andy you made our stay!) good food and a nice bar area.

However, let down by the bedroom as although the room had recently been painted they had unfortunately painted the windows shut! Also, the windows leaked - an ongoing problem going by the strategically placed towels to soak up the water! The cleaning of the room could also be improved going by the amount of dust under the furniture! And the very old armchairs badly needed replacing.



  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Days Inn

Helpful?
Thank Gwyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosie_Wallace, Owner at Marsham Court Hotel, responded to this review, 3 March 2014
Dear Mr W,
Thank you for taking the time to wrote a review.
I am sorry that you did not seem to enjoy your stay with us and should you wish to discuss this further, your comments would be appreciated.
We try our best to improve on guests experiences and rely on feedback such as yours to do this.
I do hope that we will have the opportunity to change your opinion of us in the future.
Kind regards
Rosie Wallace, Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Marsham Court Hotel

Property: Marsham Court Hotel
Address: 3 Russell Cotes Road | East Cliff, Bournemouth BH1 3AB, England (Formerly Days Hotel Marsham Court)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Bournemouth
#15 Business Hotel in Bournemouth
#16 Romantic Hotel in Bournemouth
#25 Family Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Marsham Court Hotel 3*
Number of rooms: 87
Official Description (provided by the hotel):
The Marsham Court Hotel Bournemouth is a privately owned Hotel and run by the same family for 30 years. The hotel has an on going refurbishment programme for bedrooms and bathrooms, with an extensive refurbishment in 2011 of the foyer and bar. We boast some of the best sea views in Bournemouth across to the Isle of Wight, Sandbanks, Swanage and Isle of Purbeck. So why not come in and try for yourself? ... more   less 
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Also Known As:
Marsham Court Bournemouth
Hotel Marsham Court

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