We are a young couple in our mid-twenties who stayed here for 3 nights for s family xmas and on the whole we were had mixed feelings.
The hotel is in a nice location - ten minute walk from the city center, great views of the English Channel and beaches, quiet location and quiet hotel making it great for a night sleep.
On arrival the reception were friendly and fine. Porter likewise chatty and friendly. The room was large, but quite dated in decor as was the rest of the hotel. It wasn't shabby, but looked straight out the 1970's.
We got in to our room and went to take a shower, only to find the shower was broken. We called reception who said they would send someone up to fix it (which they did), however he couldn't fix it despite changing the shower head. They offered us another room to move into/to shower in but it was a few floors down and would have been too much fuss as this had already made us late for dinner, so we decided to make do for the night and sort it out the following day (xmas day).
Xmas day we tried to get our shower fixed again, they changed a washer. The flow of water was slightly better but still not acceptable. They did offer to change our room again, but we couldn't be bothered to pack and unpack again, so decided to make do.
The meals were ok, not bad but nothing outstanding. We ordered gluten free meals well in advance for one of our guests with our booking, but the kitchen and waiters seemed totally taken off guard by this and didn't offer alternatives but instead only offered taking certain items out of her actual meals. The staff in general seemed under trained, inefficient and unorganised, but on the whole were friendly and tried to be accommodating.
As part of the Xmas package they offered various activities through out the period, one being a cocktail making demonstration in their sister hotel. When we arrived to take part, the staff once again had no idea what was going on, let alone how to make many cocktails - however the barman was very charming.
The temperature in the hotel was extremely hot at all times. We turned down our radiator and opened our balcony door, but were still often in a sweat. Perhaps the heat and the decor is something to do with their clientele, not to be too rude, but the hotel could be renamed "God's waiting room" despite the hotel's best efforts to assist them on their way by putting unnecessary steps everywhere including the middle of the restaurant... if seated on the far side of the restaurant you had to go up and down two sets of stairs to get to the buffet!
Due to the heat we were frequently at the bar for a cool drink, however the bar staff didn't know what "Grey Goose" was despite it being on the bar menu, which turned out didn't really matter as they didn't have any in stock, likewise pineapple juice.
The chamber maids were polite, flexible, efficient and did a good job.
The gym was not bad for a hotel gym, we didn't use the pools.
As a whole it wasn't a terrible experience, however not really worthy of a four star hotel rating (should be three) and not for people under 60 years old.
- Official Description (provided by the hotel):
- 4 star stunning hotel on Bournemouth's cliff-top, offering traditional stylish rooms, many with sea views. Award winning restaurant, bar, indoor and outdoor swimming pools, steam room, sauna, and beauty treatment rooms. An easy walk down the zig zag path to the golden sands, and 5 minutes walk to the town centre. ... more less
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- Also Known As:
- Menzies Carlton Bournemouth
- Hotel Menzies Carlton
- Carlton Hotel Bournemouth