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Hallmark Hotel Bournemouth Carlton
Ranked #39 of 66 Hotels in Bournemouth
nuneaton
Level Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“Much better!”
4 of 5 bubbles Reviewed 21 January 2013

I reviewed this hotel in 2009 and was not complimentary about the room,the bar area or the breakfast. I have recently returned and I must say I was very impressed with what I found. My room was very comfortable,well appointed and up to date. The bar was buzzing the night I was there and the buffet breakfast excellent. Staff were courteous and helpful and the hotel a delight!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank popesterNuneaton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,009 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (285)
Date | Rating
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English first
Derby, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 11 January 2013

We stayed as a family for 1 night. Great location on seafront and not too far from town. We found the hotel staff exceptionally helpful, friendly and professional. They made us feel very welcome with our young family. At first they couldn't locate our booking, and offered us tea in the lounge while they sorted it out. It didn't take long to sort and we were soon in our room. It was a huge room with a sea view - plenty of space for the children as well. There was a cot for our baby but no bed for our 3 year old. We queried with reception but they sorted immediately. Within 5 minutes the housekeeping set up a fold away bed with perfectly folded sheets! Room very clean as was hotel. Loads of towels and pristine sheets on the beds. Hotel very traditional in decor but very nice and charming. We had breakfast which offered plenty of choice and was very nice. Again staff very efficient and polite which makes all the difference.
The only issues we had were: freezing cold water in indoor pool. I took our daughter here a couple of years ago and we used the pool then and it was very cold. It is still freezing for some reason so isn't ideal for younger children. The other issue are lots of steps! The bedroom we had was up a flight of stairs with no lift access. Also steps at front and rear entrances. Not ideal for prams!
We enjoyed our stay though and would go back.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blandford Forum, United Kingdom
Level Contributor
71 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 7 January 2013

My husband, our gran-daughter and myself stayed 4th-6th january 2013. Great room 223, huge bed, little bed for our gran-daughter. Large bathroom and great tea & coffee facilities. We ate in the restaurant for our first night 7.00pm was the first available time the 2nd night we had room service which was well presented and good value for children £8.50 for 3 courses. Free parking but we were on a quiet weekend when we stay again we will have to book a parking bay. The restaurant is firs class all staff in black and white, white linen tablecloths etc. Lots of toiletries attention to detail. The rooms were very clean, the breakfast faultless. The only complaint was the indoor pool could have been warmer, please note pool manager. Just noted the jacket and tie rule. Normally my husband always wears jacket etc. but so many hotels do not bother anymore but if this is the case then when booking this needs to be made clear.
But 10/10 Carlton

Room Tip: If you want a view then ask
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  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Middleton70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheltenham, England, United Kingdom
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 4 January 2013

We stayed here in June and also December. We chose the hotel originally because they do except well behaved dogs.
So the family (2 Adults, 2 Teenage Sons) plus the family Weimaraner (Max) went for our second stay of 2012 and were again very happy with the facilities provided. This time we had the dinner on one night included in the price at their Fredericks restaurant and have to say the food and service was very good.
Breakfast here was another reason why we came back a second time and this again didn't let us down, just what you need to last the whole day till dinner time, skipping lunch.
The hotel bar prices are quite high, but you tend to find that at most hotels.
The spa facility is very tired, but are very happy with the hotel overall and will be going back again.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graham M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herts
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 4 January 2013

Stayed in room 312, a seaview superior room(?). Huge room, with an even bigger bed ! Lovely view out to sea, worth the money alone. All was nice and clean and warm. Breakfast was vast, with something for every taste catered for. Didnt eat there at night, restaurant still enforces jacket and tie rule, which when i'm on holiday I just cant be bothered with, although menu looked interesting. Only real fault is lack of Sky Sports channels, a must on cold, wet Bournemouth winter days. Enjoyable stay.

Room Tip: Seaview every time
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  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EDTHETAXI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed 29 December 2012 via mobile

Just spent two nights (special deal). Our room was more than adequate, we did upgrade to a sea view - and whoa did we get that !! I quite liked the old style spacious charm of the hotel. Convenience to shops, gardens and pier was brilliant - lovely 20 mins walk. We went to Oceanarium on the way - brilliant! Dinner was a bit of a disaster - food was lovely. It was the wait that was not ( over hour and half) !! We did complain, had invited guests which was the embarrassment; but, to be fair this was suitably recompensed, without any fuss, so all was forgiven today. Thank you. Breakfast was more than plentiful. The only other small minus was the lack of TV channels (no signal) .. But the weather was particularly evil so, this could have contributed. Staff were, without exception, very attentive and nice. Would we go back? ..... Indeed we would.

Stayed December 2012, travelled with family
Helpful?
1 Thank Yve S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crawley, United Kingdom
Level Contributor
89 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 29 December 2012

The hotel is in a good location. The decor is somewhat dated but rooms are relatively modern. At first, I was given a double room where the double was very small and could not accomodate two people. I mentioned this and was given a twin room with no issues which was very spacious. Bathroom was huge. The spa facilities are good. Food was good in the bar- as was service and drinks.

  • Stayed November 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellerHB1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Bournemouth Carlton

Property: Hallmark Hotel Bournemouth Carlton
Address: East Overcliff Drive, Bournemouth BH1 3DN, England (Formerly Menzies Carlton Hotel)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Bournemouth
#14 Luxury Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hallmark Hotel Bournemouth Carlton 4*
Number of rooms: 76
Official Description (provided by the hotel):
4 star stunning hotel on Bournemouth's cliff-top, offering traditional stylish rooms, many with sea views. Award winning restaurant, bar, indoor and outdoor swimming pools, steam room, sauna, and beauty treatment rooms. An easy walk down the zig zag path to the golden sands, and 5 minutes walk to the town centre. ... more   less 
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Also Known As:
Menzies Carlton Bournemouth
Hotel Menzies Carlton
Carlton Hotel Bournemouth

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