We arrived at Carlton hotel in Bournemouth on 15th July for a 2 night stay. We booked a Superior Double with Sea View paying 388 pounds. The room was pleasant but the sea view was disappointing as we were at the side of the hotel that overlooked the car park and a block of flats. I expressed my disappointment with the receptionist and she was so nice and asked if I would like to speak to the duty manager Mark Cottle, I agreed. I explained to him that I did expect to be facing the sea with a sea view. He said very rudely what I expected him to do about it as the hotel was full. He went on to say that if I wanted a room at the front of the hotel I would be expected to pay at least 400-500 pounds as all of the rooms at the front where suites. I know this was not true as I have read reviews and there are superior rooms at the front. I felt as a manager he had no people skills whatsoever and could had been polite. His attitude made us feel unwelcome and did put a sour note to the start of our holiday. Throughout our stay he went around the hotel with his nose in the air and never even said hello.
I must express other staff could not be more helpful. The Manager of the Restaurant was so attentive and also the pool boy who would always ask if we needed anything.
- Official Description (provided by the hotel):
- 4 star stunning hotel on Bournemouth's cliff-top, offering traditional stylish rooms, many with sea views. Award winning restaurant, bar, indoor and outdoor swimming pools, steam room, sauna, and beauty treatment rooms. An easy walk down the zig zag path to the golden sands, and 5 minutes walk to the town centre. ... more less
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- Also Known As:
- Menzies Carlton Bournemouth
- Hotel Menzies Carlton
- Carlton Hotel Bournemouth