For me this is a really difficult review. The position of the hotel is fantastic, prime real estate, the cleanliness and housekeeping were pretty good too, the bed was big and comfortable, so no complaints there. I want to be positive about our stay there, but am finding it a little difficult.
First room we were given looked over the car park ( some rooms have to look over the car park ), but the wallpaper was peeling off the walls ( and not just in one area ), so we asked to change rooms. First we were offered the hotel next door, which we declined and were then given a room with wallpaper intact and a lovely sea view, the only complaint about the room was the bathroom was smaller than one would expect and the shower pressure was almost none existant.
Breakfast was very poor indeed, orange juice from concentrate, Chorleywood processed bread ( white or brown ), , cheapest jam possible, a few slices of cheese, eggs swimming in fat /oil, cheap museli,coffee was fresh at least.
The spa area was tiny and tierd as was the hotel in general, rather like a great hollywood star who has aged and fallen on hard times, except the garden ( that was fantastic ). Fire alarm went off twice without explanation, the reception staff accidently gave our room to people checking in, who came into our room whilst we were in residence ( thank goodness we were only having a cup of tea, it was our wedding anniversary ).
Generally the staff need better training, they are not rude or inconsiderate, many must be part timers, and others are overloaded and stressed. e.g. when we originally checked into the hotel, the reception mangeress was having a really heated discussion with someone on the telephone at about 90 decibels ( actually Sybil of Faulty Towers came to mind ).
We paid £90 per night, so it wasn't a fortune by south coast standards, and I dare say you would pay similar in a good B&B, or two star chain. You could stay at the village which is next to a hypermarket out of town, so I don't want to be too negative. I imagine that the issue is that the hotel is full at weekends and in the short high season, then struggles the rest of the time to fill rooms. In my opinion the hotel needs to revamp and extend its health / spa facilities not only to attract guests, but increase income, and room occupancy. We didn't have an evening meal in the hotel, but if the breakfast was any indication of food standard, then a total rethink is needed.
Refurnish, update and push as a conference / wedding / function venue. Conclusion invest or sell up, but change is needed.
- Official Description (provided by the hotel):
- When it comes to epic locations and dramatic seafront views, nothing gets much better than the Hallmark Hotel Bournemouth Carlton. We’re right in the heart of town, so when you can tear your eyes away from the beautiful view or tear yourself away from the stretch of golden beach, then we’re also walking distance to the town centre, to popular attractions such as Bournemouth Oceanarium, BH2 Leisure Complex and Bournemouth International Centre – a hotspot for major conferences and exhibitions. ... more less
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- Also Known As:
- Menzies Carlton Bournemouth
- Hotel Menzies Carlton
- Carlton Hotel Bournemouth