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“Fantastic restaurant.”

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Best Western Plus The Connaught Hotel
Ranked #2 of 66 Hotels in Bournemouth
Certificate of Excellence
Southampton, United Kingdom
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Fantastic restaurant.”
Reviewed 11 December 2011

Had a one night stay at this hotel (Saturday night) The hotel was full of Xmas party groups.
The reception was O.K. but seemed a little disorganised - but staff helpful. The room we had was a standard room which was in the 'Lodge' next to the hotel but not attached to it. Room was adequate and very spacious. Bed was huge and very comfortable. This is an old building and this was obvious from the outset. Rooms could do with a good overhaul. But they were the cheapest rooms! No real complaints..
We ate in the hotel restaurant which we found excellent in every way. Despite there being lots of Xmas paty groups - the service was impecable (and i'm hard to please in this area) The food we had was top quality in both presentation and taste. Yet the prices were extremely reasonable. Would recommend a visit to this restaurant alone, even if you don't stay at the hotel.
I've stayed at lots of different hotels in Bournemouth and without a doubt this was my favourite place. Will definately be back.

Room Tip: If you want a better room make sure it's in the actual hotel buiding.
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  • Stayed December 2011, travelled as a couple
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Helpful?
Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 12 December 2011
Dear AlanW

Nick Rutigliano, our Maitre d', and his team were absolutely delighted to read your wonderful review of our award-winning, double rosette restaurant, Blakes - thank you. Whilst the Lodge is not part of the Best Western Group it does offer Guests staying there a wonderful opportunity to enjoy the Connaught Hotel's superb facilites including Blakes Restaurant.

Best wishes and have a wonderful Christmas

David F Miller
Managing Director
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (727)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bath, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
Reviewed 10 December 2011

We wanted to stay at the Connaught Hotel for two nights, as weve stayed there before,but they were booked up on the Saturday night so had to stay at the Lodge for the Saturday.
What a disappointment.Room was cramped and in need of decorating as bathroom and carpets worn. Corridors extremely hot. Very thin walls as we found out at 2am in the morning with French students in the next room shouting and playing music.We will not be booking a room there again.
In complete contrast and for the same money we spent the Sunday night in a superior room in the main Hotel. Lovely room with balcony. We ate in the Blakes restaurant and I cant praise the staff and chef enough,food and service second to none.The breakfasts are very good to with a very wide choice.
There was also a mix up with our booking from Laterooms but this was delt with with speed and efficiancy.
I hope the management appreciate how efficient,competant and professional the staff are.
We will deffinately stay in the main hotel again.

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank Regler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 18 December 2011
Dear Regler

Thank you very much for your review and it was good to see you back again although your first night was clearly not quite up to scratch!! The Lodge is currently undergoing a refurbishment programme and the prices charged, which are considerably lower, do reflect this. My sincere apologies also about the two french students who disturbed you on your first night - they are with us on a training programme from Paris to gain work experience in the restaurant and have since been spoken to about their behaviour. I was however relieved to read that once you moved into the Best Western Connaught Hotel all was as you have come to expect and the problem with Laterooms was dealt with efficiently.

Have a wonderful Christmas and hope to see you again in 2012,

Best wishes

David F Miller
Managing Director
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Portsmouth
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 8 December 2011

Excellent service, rooms clean & comfortable. Lovelly pool and leisure facilities when it's too cold for a dip in the sea! Fantastic winter break and good deals available. Thank you to all and see you again soon.

Room Tip: Family rooms available - phone to check
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  • Stayed November 2011, travelled with family
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Helpful?
Thank thecables2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 18 December 2011
Dear TheCables 2

Short, very sweet and to the point and we too look forward to a return visit - thank you very much and our best wishes to you and your family for a merry Christmas and a very happy 2012.

David F Miller
Managing Director
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Bicester, England, United Kingdom
1 review
Reviewed 8 December 2011

The staff are very friendly nothing is too much trouble. Rooms are very clean spacious and comfort. the food is 5 star from bar food to 3 course meal in Blakes Resturant. if you can find a better hotel I will be suprised.
I have stayed here 3 times this year and now won't stay anywhere else.

  • Stayed November 2011, travelled on business
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Helpful?
Thank Tim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 17 December 2011
Dear Tim C

A five star review and we look forward to seeing you again in 2012.

Have a great Christmas and thank you.

David F Miller
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chard, United Kingdom
1 review
Reviewed 7 December 2011

This was our 2nd stay at The Best Western Connaught Hotel and once again it was pefect! Hotel, location, staff, rooms, all was fantastic, the breakfast is amazing! We hope to plan some trips to Bournemouth again in 2012 and will most deffinately be booking to stay here, would not even consider going somewhere else. Highly recommended!!! :-)

  • Stayed December 2011, travelled as a couple
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Helpful?
Thank Erin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 10 December 2011
Dear Erin G

So nice to know we are uppermost in your mind when planning your next trip to Bournemouth. We look forward to seeing you again in 2012. In the meantime thank you for a great review and our best wishes for Christmas.

David F Miller
Managing Director
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Essex
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 December 2011

Third year at this hotel, everything 1st class. Good food , helpfull friendly staff, nothing to much trouble. Nice clean rooms, and comfortable. Will certainly be staying at this hotel again. Highly recommend
Ken

Room Tip: 2nd floor rooms
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  • Stayed November 2011, travelled as a couple
    • Value
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Helpful?
Thank kemaEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 10 December 2011
Dear kemaEssex

Always delighted to see you and thank you for your most generous review. Looking forward to seeing you again in the New Year. Best wishes and have a great Christmas.

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hindhead, England, United Kingdom
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 4 December 2011

As a regular visitor to Bournemouth, I have tried several of the hotels in the town. The best one by far is the Best Western Connaught Hotel on West Hill Road. The location is great and the service and accommodation is excellent. There is an annexe to the hotel called Connaught Lodge which is OK but the rooms appear to be a little smaller than those in the main hotel. I have stayed at The Connaught a number of times and every visit has been excellent. The staff are friendly and always helpful. The pool and gym are available at no extra charge to guests and are really nice. Blakes restaurant in the hotel does an excellent buffet breakfast and the food in the evening is suburb! You can also get a delicious cream tea in the lounge in the afternoon. If you are coming for a visit to Bournemouth, the Connaught is the best place to stay

Room Tip: Go for the main hotel rather than the Connaught Lodge (annexe). We had a executive room last time w...
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  • Stayed November 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Di_M_11_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 10 December 2011
Dear Di_M

Just Brilliant - 5 out of 5 for everything, thank you. The Lodge is a separate hotel located immediately next door and guests staying there are able to enjoy all the facilities of the Best Western Connaught Hotel at a less expensive rate. It is currently undergoing a makeover in the common parts including a totally modernised lift. The Franklyn Suite on the ground floor has a new stunning 200m2 dance floor and is proving very popular indeed with the "strictly come dancing" afficionados. I was delighted to read that you enjoyed the executive room and we are planning to bring on a new executive family suite in the New Year - 2 bedrooms, 2 bathrooms and a lounge area. It should be very popular.

Have a very good Christmas and thank you.

David F Miller
Managing Director
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Additional Information about Best Western Plus The Connaught Hotel

Property: Best Western Plus The Connaught Hotel
Address: West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#1 Spa Hotel in Bournemouth
#2 Luxury Hotel in Bournemouth
#2 Family Hotel in Bournemouth
#2 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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