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“Lovely hotel”

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Best Western Plus The Connaught Hotel
Ranked #3 of 66 Hotels in Bournemouth
Certificate of Excellence
kinks lynn
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Lovely hotel”
Reviewed 24 September 2013

We stayed for 2 nights 20th-21st sept, nice entrance and a welcome smile from the receptionist. Our room was on the 2nd floor , it was very clean and comfortable. Tea and coffee facilities is always welcome and this was in abundance. We had a set menu as we were in a large group for the weekend. The food and service were fab. Breakfast was plentiful and well presented. Hotel is not far from the town centre a lovely park and of course the beach and pier. All in all we really enjoyed our stay staff are very friendly and cannot do enough for you. We would recommend this hotel and would like to return. P.S forgot to say the pool is lovely and a welcome treat.

  • Stayed September 2013, travelled as a couple
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Helpful?
1 Thank theryansKinksLynn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 28 September 2013
Our thanks to theryans for their "lovely" review and we hope to see them all again very soon.

Best wishes

David F Miller
Managing Director
Always book direct - lowest prices guaranteed!!
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Rating summary
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Traveller tips help you choose the right room.   Room tips (749)
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English first
Cambridge, United Kingdom
Level 3 Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 September 2013

I stayed here on business last week and the hotel is obviously undergoing some refurbishment with some bare plaster in the corridors but the room was good and comfortable, I used the gym which was also good and was impressed with the 18M pool, not often you get a decent sized pool in a hotel. The one thing that really annoys me is the buffet breakfast. When staying in a hotel of this standard I expect my food to be freshly cooked to order and not left standing in Bains Marie for god knows how long so the bacon is dried up and only fit for soleing shoes. Premier Inn can manage to cook breakfasts to order as can the Burger Van on the side of the road so why not a "Quality Hotel"

  • Stayed September 2013, travelled on business
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Helpful?
Thank Delndi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 21 September 2013
Dear Del

Buffet breakfasts are clearly a personal issue for you and your general comments are obviously offered in support of your dislike of this system but to be fair they bear no resemblance to what we serve at the Connaught. With over 140 guests every day, 80% of whom descend on the restaurant during a 1 hour window, nothing sits around for a very long time. The majority of hotels these days provide a buffet breakfast including 4 star hotels and we are one of the few to actually serve it - this keeps the buffet well stocked, regularly refreshed and clean!!

Best wishes

David F Miller
Managing Director.
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Henlow, United Kingdom
Level 2 Contributor
7 reviews
Reviewed 19 September 2013

We have just come back from a 3 night stay and we feel completely refreshed! The hotel staff were friendly, the food was excellent, we loved our room and the spa. We walked into town each day and to the beach in the evenings. We are home now and miss the luxery of it all! Thank you for a great break!

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank 568Mary_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 23 September 2013
Delighted to read you had a most enjoyable and relaxing stay with us Mary. Thank you for your lovely review.

Best wishes

David F Miller
Managing Director
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Paris, France
1 review
Reviewed 19 September 2013

excellent hotel in the westcliff area, close to the beach and town centre. Good service and lovely Brazilian lady as housekeeper. Great stay. Very good and wonderful room (n. 9) and a plentiful breakfast I will definitely recommend this hotel.

  • Stayed September 2013, travelled on business
    • Value
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Helpful?
Thank carla n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 28 September 2013
Thank you Carla for your super review - Marissa was thrilled to get a mention!!

Best wishes

David F Miller
Managing Director
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Stratford-upon-Avon, United Kingdom
Level 4 Contributor
48 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 19 September 2013

We recently stayed on a short break at this hotel with family. The hotel is in a great location, friendly staff (especially Irene) and very clean. The leisure facilities are also an added attraction to the hotel. We were allocated a 2nd floor bedroom with a balcony. Thank you to Paul and his team for such a great stay.

Room Tip: Second floor with balcony.
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  • Stayed August 2013, travelled with family
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Helpful?
Thank PLEEWELS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 28 September 2013
Many thanks to you too Pleewels for your "excellent" review. Glad you enjoyed your stay.

Best wishes

David F Miller
Managing Director
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Godalming, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 September 2013

We stayed for one night in early September and had a superior twin room on the top floor. The room was very comfortable and was newly fitted out. We had a small balcony overlooking the patio where people were dining. It was vey quiet considering the central location. A good breakfast. The hotel was very busy but we were able to find a space in the car park.

The only downside was that the room was quite hot, being in the eaves of the roof. We would return though.

  • Stayed September 2013, travelled as a couple
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Helpful?
Thank John Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 27 September 2013
Many thanks for the review John and we look forward to seeing you again.

Best wishes

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loughborough, United Kingdom
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 September 2013

This was a short late break. On initial entry at reception the appearance was very impressive and the room was ready early. The facilities in the room, bar area, dining room and leisure area were all very good. We had dinner in the restaurant on 3 occasions and on each occasion there was a slight problem: on the first night the chef's special (roast beef) had run out by 7.30; on the second night it took the starter 40 minutes to arrive due to a large party (8); on the third night the chef's special (chicken) had again run out. In fairness to the restaurant staff they were very apologetic and on each occasion were quick to offer an upgrade to the meal or a complementary drink. The quality and presentation of the food on every occasion was outstanding with a special mention of the peach and raspberry trifle which had an unusual presentation. The staff in all departments were most helpful. We would happily return to this hotel.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnsmith766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 23 September 2013
Thank you for your superb review John despite the problems you experienced with the shortages on our menu for which I apologise. I was really pleased to read that we managed to make up for it and in no way did it spoil your enjoyment.

Best wishes

David F Miller
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Connaught Hotel

Property: Best Western Plus The Connaught Hotel
Address: West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Bournemouth
#1 Spa Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#2 Luxury Hotel in Bournemouth
#2 Family Hotel in Bournemouth
#2 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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