We planned a few days away from it all and chose this hotel because it had good reviews and a health spa.
The staff at the reception was very welcoming and helpful.
The room was a good size, the bed was too soft ( the mattress needs changing!), the bathroom was clean and practical ( but a shelf to put your toiletries on would be useful).
The room was far too hot and this prevented us from having a good night's sleep as we had to sleep with all three windows open. As a result of this we were troubled by the noise of a fountain on the inner courtyard ( which the staff closed after explicitly asking them to do so) or the noise of people talking and drinking in the street on saturday night. When we complained about the heat in the room, the only reply staff provided was that there is a fan in the bedroom closet!
The food in the brasserie was not nice(and expensive for what it is), the fish was burnt and the chips (three times cooked!) had a horrible after taste.The atmosphere in the brasserie is also not nice, it looks like a waiting room in which they have put a few tables.
The food in the restaurant Blake was good.
Breakfast (too hot again in the restaurant) was good IF you are British, which my partner is, hot, varied etc... HOWEVER if you are from the continent and do not like a British breakfast, there is NOT much you can eat.The bread provided is the type that you can only eat as toast, no fruit salad, no cheese or ham etc... only jam, cereal and yoghurt, tinned prunes and tinned grapefruit.
After having noticed that the restaurant had "homemade" bread in the evening, I asked reception if I could have some of that bread in the morning and it was kindly provided to me. In that way I could-after two days-at least eat a boiled egg and some bread with butter.Staff was very helpful.
The Health Spa is adequate but could do with a make-over esp. the changing rooms, showers and rest area. The result is that we only used the facilities once when that was the main reason why we chose this hotel.
Overall we were disappointed with our stay there and would have left after two days were it not that we had to pay for the full stay in advance.
This is the second time we are disappointed with a Best Western in the UK and we have decided not to use them for future visit.
- Official Description (provided by the hotel):
- This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more less
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- Also Known As:
- Best Western Bournemouth
- Bournemouth Best Western