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“excellent staff”

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Best Western Plus The Connaught Hotel
Ranked #3 of 66 Hotels in Bournemouth
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“excellent staff”
Reviewed 2 January 2014

this is a very well organised hotel,the food is first class,the entertainment was excellent,all made so by the staff from reception, to the waiters & waitresses,a very enjoyable two night new year break.
geoff.hallam

Room Tip: just book it
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Geoff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 7 January 2014
Happy New Year Geoff and thank you for your 5 star review. It was probably one of our best new year parties and I was delighted to know just how much you enjoyed the whole experience with us. See you next new year.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (737)
Date | Rating
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English first
Southampton, United Kingdom
Level Contributor
185 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 2 January 2014

We have been to this Hotel a number of times - both for holidays and for New Year. They certainly know how to lay on a party for their Guests. They seem to get better every year. The entertainment is excellent and the food of a very high standard.

Keep meeting returning guests which is a recommendation in itself.

Well done to ALL the Staff at the Connaught - you worked your socks off on New Years Eve.

Have booked for next year already

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank busyaccountant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 5 January 2014
Happy New Year Busy Accountant!! Thank you for choosing us to celebrate your new year with us once again and delighted to read it was such a success. We look forward to seeing you again later this year.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!! !!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worthing, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 January 2014

This is our third visit to this four star hotel but our first Christmas and New Year stay. For Christmas there was my partner and I and we had room 37, for the New Year there was a party of ten, we had room 40. Of the two rooms we stayed in we like room 37 the best. It had a large Jacuzzi bath. At first we could not understand how it worked but Kevin from Grimsby, the Operations Manager, came to show us. That was an experience in itself.
The hotel and rooms were very clean.
We could not fault the staff, they were professional, friendly and nothing was too much trouble for them.
The hotel was full but the food was still first class.
The managers Paul, Kevin from Grimsby and Nick were on duty over both festive periods. They mix well with the guests.
It is the staff that make this one of the best hotels in Bournemouth and we highly recommend it.`

Room Tip: Our choice would be room 37. It is big with all the facilities you need for a wonderful stay.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidtjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 4 January 2014
Happy New Year davidtjohn and thank you for your 5 tar review of our 4 star hotel and in particular a big thank you from Kevin from Grimsby - he now knows how to operate the jacuzzi bath, I think!! See you next Christmas,

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!! !!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weybridge, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 January 2014

Spent Christmas 2013 with my family at the Connaught Hotel and we couldn’t have chosen a better place to spend the festive season.
Every staff member was friendly, attentive and cheerful.
The entertainment was excellent – especially the DJ on Christmas Eve who we thought was great.
Food was to a high standard throughout our stay but the buffet on Christmas night was possibly the best buffet I’ve come across with an amazing choice of seafood and cheeses.
We booked the superior rooms and they were large, clean with good facilities.
The hotel is in an ideal location, within walking distance of the beach and then onto Bournemouth town, with ample parking onsite.
My only criticism would be the hotel management allowing one group of people to reserve seating in the lounge area (where the entertainment was held each evening) this was not appropriate. Fortunately my fellow guests were sensible and did not follow suit.
We would definitely consider coming back in the Summer for another short stay and would recommend this to people who are looking for a short walk to the beach, nightlife but not to be in the thick of it and a clean well run hotel with friendly staff & spa facilities.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lesleyaldred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 4 January 2014
Happy New Year to you and your family Lesley and thank you so much for your very complimentary review. By way of explanation we don't normally reserve seating in the lounge but on this occasion we made an exception for a large family of 12 and reserved a large round table to help them stay together - a lot nicer for them than being spread here, there and everywhere!!

Best wishes and thank you again

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!! !!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent
Level Contributor
102 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 1 January 2014 via mobile

We have just returned from 3 nights at the Connaught - we had 1 night in an 'executive room' and then 2 nights in a standard room as part of the New Year package.
The rooms were extremely comfortable - although a picture was still missing above the bed in room 39 (see an earlier review!!) although not sure I liked the sliding door on the bathroom in the standard room.
The staff are a real asset to this hotel - friendly, helpful and efficient -- especially the waiters/waitresses who were under pressure but did a superb job especially on New Year's Eve.
The food was very palatable and the breakfasts were excellent - and the semi buffet arrangement for breakfasts worked extremely well.
I can't really find fault with this hotel and I am a bit of a nit picker! The car park was a bit of a squash - but that's it really!

Stayed December 2013, travelled as a couple
Helpful?
Thank BubbleKent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 2 January 2014
Happy New Year Concernedfromkent and really delighted you had such an enjoyable time - you'll be pleased to know that the picture above the bed is now back in its rightful place. Hope to see you again.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!! !!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albufeira, Portugal
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 January 2014

We have stayed in quite a few hotels in Bournemouth over the years and especially at Christmas. This was our first time at this hotel and it certainly won't be the last. This hotel was brilliant. Perfect location. Management and staff done everything possible to make sure everybody had a good time. Rooms were spotlessly clean, food was first class and so was the service. Entertainment too was very good, also a very mixed age group which going from past experience is very hard to find at Christmas time. All we can say is that we will definitely return next Christmas and hopefully in the Spring as well. Apparently it has now been awarded four stars and would say very much deserved. Enjoyed every minute.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank poddy189112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 4 January 2014
Happy New Year Roger and thank you so much for your "FABULOUS" 5 star review - we were all delighted it was such a success!! We look forward to seeing you all again later in the year.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!! !!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 December 2013

We stayed for a romantic getaway before our anticipated new arrival. The Rose Suite was a perfect choice; clean, well maintained and tastefully decorated. The staff were exceptionally welcoming, helpful and friendly.

The lovely Petra on reception looked after us with a personal touch from the moment we stepped through the traditional revolving door entrance until our departure the following evening. Kevin took care of us at the bar with his warm and welcoming charm and was most accommodating to our dietary requirements. We just couldn't miss out on using the Blue Water Spa facilities and after a quick workout in the gym and a short but enjoyable swim in the delightful pool we headed for our spa treatments. The magic hands of Hannah and Lianne left us feeling refreshed, rejuvenated and re-spirited providing the perfect finish to our all too short but unforgettable stay.

Thank you for giving us such a wonderful time, we can't wait to return!

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Charellise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 4 January 2014
Happy New Year Charellise and thank you for your very complimentary 5 star review which was very much appreciated by us all and especially by Petra!! We look forward to seeing you during 2014.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!! !!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Connaught Hotel

Property: Best Western Plus The Connaught Hotel
Address: West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#1 Romantic Hotel in Bournemouth
#2 Luxury Hotel in Bournemouth
#2 On the Beach Hotel in Bournemouth
#2 Family Hotel in Bournemouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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