We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Tooooo HOT! ”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus The Connaught Hotel
Ranked #3 of 66 Hotels in Bournemouth
Certificate of Excellence
reading
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Tooooo HOT! ”
Reviewed 22 January 2014 via mobile

After 10 months of broken sleep following the birth of my daughter my husband paid for me to stay two nights in the connaught as a xmas present. Therefore i was extremely disappointed and upset not to be able to sleep before 2am both nights due to the extreme heat in my room. I opened two windows and threw off my sheets- still boiling!!! I complained to reception at the end of my stay and no apology was given and i really didnt feel the complaint was taken seriously. I was simply told it is an old hotel and could have used the desk fan. Oh yes, my fault. I should have opened the windows, removed my bed clothes AND used a desk fan- in the middle of january. Of course. Checking other reviews this is a continuing problem at the hotel- and the response to these reviews by management reflects their lack of interest in rectifying this situation. The swimming pool was also a disapointment. It didnt look, smell or feel clean.. Possibly something to do with the leisure club toilets being out of order. Breakfast brought to my room was cold. On the plus side staff were friendly- but this cant make up for my overall disappointment with my stay.

Stayed January 2014, travelled solo
Helpful?
Thank gillf4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 23 January 2014
Sincere apologies for the problems with the temperature in your room Gill and the way that it was handled on your way out - not up to our usual standards so please accept my apologies. I have asked our reception manager to call you to discuss - we don't normally suffer with heat problems in the middle of Winter so I'm not sure, until we speak, why it was so hot!! The WCs in the Spa are currently undergoing refurbishment and will be back in use by the middle of next week - guests were advised to use the facilities on the ground floor. My apologies if this was not made clear. I do hope we manage to resolve these issues with you and look forward to welcoming you back in the near future. Congratulations on the new addition to your family.

With best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,797 reviews from our community

Traveller rating
    1,834
    704
    181
    50
    28
See reviews for
393
1,538
128
256
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (737)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Surrey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 January 2014

This is an excellent hotel and I highly recommend it. I stay in hotels all over the country in the course of my work and this is one of the nicest. The hotel staff are very friendly and professional and the hotel is clean throughout. The food is excellent as is the service. The room was comfortable and clean with good facilities and parking was adequate within the grounds of the hotel. I would definitely stay at the Connaught if I am in the area again.

Room Tip: I stayed in room 12 on the first floor - nice quiet room.
See more room tips
  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IWSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 21 January 2014
A superbly complimentary review IW, thank you. We look forward to seeing you again soon.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eastleigh, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 January 2014

The hotel was excellent in all aspects of our stay. Super staff, excellent food, clean, tidy and modern. Spa facilities were excellent. Ample free car parking just topped off a wonderful stay. We Will be returning soon.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarajharrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 21 January 2014
A lovely 5 star review Sarah, thank you.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 19 January 2014

We arrived late-ish on Friday night after nightmare traffic getting out of London and reception called to check we were on the way and confirmed that the brasserie was open for food till ten o'clock - just what we needed. The room was huge and comfortable, dinner was fine and next morning's breakfast excellent. Reception worked wonders by lending us an iPad charger as we'd forgotten to pack one and gave us excellent directions to the Russell-Cotes Museum which is a complete gem. On Saturday we ate in the main restaurant where food was very good and the service from the maitre d and all his staff was superb. All in all the staff here couldn't have been more helpful and if we're that way again we wouldn't go anywhere else.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeRaggett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 23 January 2014
Good news indeed Mike!! The trip down from London can indeed be a nightmare so I was really pleased we managed to tick all your boxes and have everything organised for your late arrival. Thank you very much for your excellent review, glad you enjoyed your stay and we look forward to seeing you again soon

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Staines, United Kingdom
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 19 January 2014 via mobile

Arrived Friday evening, allocated room 36, a little on the small size, bathroom was damp and musty and very small. Room layout could have done with adjusting because the head of the bed looks out through the door and the bathroom light shines into the bed. Ate in the Brasserie, food very good and very attentive bar staff. Excellent tasty breakfasts. Spa and pool very relaxing which we used Saturday evening chilling before dinner. Had dinner in Blakes Restaurant, generous portions, excellent flavours and very good value for money. The real asset to this hotel is the staff, from our first contact with the receptionist to Nicky, Restaurant Manager, all very professional and nothing was every too much trouble. Looking forward to returning in the near future but not to room 36

Stayed January 2014, travelled as a couple
Helpful?
Thank Karenh0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 28 January 2014
Many thanks for your review Karen. I have asked the housekeeper to check the musty smell - apologies for that. We were all really pleased that you took full advantage of and enjoyed all the facilities that the hotel has to offer.

Best wishes and we look forward to seeing you again soon..

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
124 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 19 January 2014

My wife and I stayed for 2 nights, Sunday and Monday on B & B basis. We were upgraded to a superior room which was comfortable,, clean and had a lovely bathroom.
We were very impressed by the service in both the hotel and restaurant.
We ate in Blake's Restaurant both nights , the food was superb and well presented. The breakfast each day was very good and had a lot of choice, there was even a gluten free option.
The pool, sauna and steam room were lovely and were well maintained.
We would love to return to this hotel in the future.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jersey45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 21 January 2014
Thank you for the "Great" review Jersey and also for the review that you posted about our award-winning restaurant Blakes. Delighted to read just how much you enjoyed your experience and in particular the spa which is now the subject of further improvements.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Wight, United Kingdom
Level Contributor
56 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 18 January 2014

We have just returned from a 2 night Dinner, Bed & Breakfast break at the hotel which was so relaxing and welcoming. We had room 33 which was spacious and had a lovely new bathroom with bath/shower. We used the spa facilities throughout our stay as the hotel has a descent size swimming pool. The staff are a credit to the hotel, from reception to waiting staff all seemed really friendly and professional, the restaurant manager Nicky was lovely and is top class in the restaurant. We were fortunate to eat in Blakes restaurant both nights and the food is amazing!! Just perfect and has a chilled intimate feel about it. We were warned before we arrived that the hotel was having carpets fitted outside our room, it did not worry us but still the management gave us complimentary drinks for any inconvenience which we thought was a lovely touch, we definitely will be returning to this hotel, thanks again for a lovely stay!!

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TimandSarah8875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 21 January 2014
Thank you very much Tim and Sarah for your "wonderful" review and thank you for puting up with the laying of the new carpet in the hall - now done and looking good!! We look forward to your return visit.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it ensures you get the room and the facilities that you want and rightly expect. - great news, just awarded AA 4 star rating!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bournemouth hotels
1.1 mi away
The Cumberland Hotel
The Cumberland Hotel
#12 of 66 in Bournemouth
3,423 reviews
1.4 mi away
Derby Manor Hotel
Derby Manor Hotel
#1 of 66 in Bournemouth
436 reviews
0.8 mi away
The Green House
The Green House
#5 of 66 in Bournemouth
867 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Best Western Hotel Royale
Best Western Hotel Royale
#16 of 66 in Bournemouth
1,489 reviews
0.2 mi away
Bournemouth Highcliff Marriott Hotel
1.1 mi away
Ocean Beach Hotel and Spa
Ocean Beach Hotel and Spa
#20 of 66 in Bournemouth
94 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Plus The Connaught Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus The Connaught Hotel

Property: Best Western Plus The Connaught Hotel
Address: West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Bournemouth
#1 Spa Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#2 On the Beach Hotel in Bournemouth
#2 Luxury Hotel in Bournemouth
#2 Family Hotel in Bournemouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Ebookers, Hotels.com, Odigeo, TripOnline SA, Traveltool, S.L.U., HotelQuickly, Cancelon and Evoline ltd so you can book your Best Western Plus The Connaught Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Bournemouth
Bournemouth Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing