After 10 months of broken sleep following the birth of my daughter my husband paid for me to stay two nights in the connaught as a xmas present. Therefore i was extremely disappointed and upset not to be able to sleep before 2am both nights due to the extreme heat in my room. I opened two windows and threw off my sheets- still boiling!!! I complained to reception at the end of my stay and no apology was given and i really didnt feel the complaint was taken seriously. I was simply told it is an old hotel and could have used the desk fan. Oh yes, my fault. I should have opened the windows, removed my bed clothes AND used a desk fan- in the middle of january. Of course. Checking other reviews this is a continuing problem at the hotel- and the response to these reviews by management reflects their lack of interest in rectifying this situation. The swimming pool was also a disapointment. It didnt look, smell or feel clean.. Possibly something to do with the leisure club toilets being out of order. Breakfast brought to my room was cold. On the plus side staff were friendly- but this cant make up for my overall disappointment with my stay.
- Official Description (provided by the hotel):
- This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more less
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- Also Known As:
- Best Western Bournemouth
- Bournemouth Best Western