Stayed for 1 night only. Room was small, dark and claustrophobic. Possibly suitable for a single traveller but certainly not for 2 people. Bathroom was so small; we had to take turns using it. We had paid the going rate for this room but we were definitely short changed. When I requested a different room, was told there were no other ones available. On checking out the following morning, was told by the receptionist that I should have booked directly with the hotel rather than using an online supplier like hotels.com. She said they would have given me a better room. I didn’t get an apology and was made to feel like it was my own fault for not booking the room directly with the hotel! I subsequently left feedback on the hotels website. Got a call from the deputy general manager. Explained what had happened in greater detail than I have here. He said he would investigate it. He was particularly interested in the comments about booking directly with the hotel. He said he would contact me following his investigation. I have not had any correspondence from the hotel since then. Obviously, customer service is not on their list of priorities. I would not recommend this hotel as there are other hotels in this area of Bournemouth which offer a better standard of accommodation and are much more economical.
- Official Description (provided by the hotel):
- This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more less
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- Also Known As:
- Best Western Bournemouth
- Bournemouth Best Western