We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“What a gem....”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Best Western Plus The Connaught Hotel
Ranked #2 of 66 Hotels in Bournemouth
Certificate of Excellence
Liphook, England, United Kingdom
Level Contributor
44 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“What a gem....”
Reviewed 24 February 2014

I found this hotel via a hotel booking website that was offering a special deal. I wasn't expecting much - we just wanted a clean bed for the night, but was pleasantly surprised to find such a little gem in amongst all the 'grand' hotels. Although this hotel is set back from the coastline and we didn't have a sea view, the room was fab with all the amenities you need. The bed was incredibly comfortable! We checked in very early (11am) but were welcomed to leave our luggage so we could go off and explore after a lovely coffee in the bar area. We returned on the dot at 3pm to find our room was ready. There was a young trainee on reception with a more experienced member of staff overseeing her. She did a great job and was very helpful and didn't get flustered at all. The breakfast on Sunday morning was fabulous - everything you could imagine from pastries to bacon! We completely indulged ourselves. We plan to visit Bournemouth again soon and will definitely use the Connaught - excellent value and lovely staff. We used the facilities in the Bluewater Spa but I've done a separate review on that (excellent massage!)

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 25 February 2014
What a "Gem" of a review Cheryl, thank you so much and thank you also for the review you wrote separately for the Bluewater Spa. Just a small point to let guests know that all websites offer our products at the same price - it is a Best Western requirement that no site, including our own, is given any advantage over another. In the final analysis it makes so much more sense to contact the hotel direct, talk to a human being and ensure you get exactly what you are looking for - room size, view, bath or shower, etc., etc.. The price quoted by our receptionists will be exactly the same as anywhere else and they are far more helpful and obliging than a computer!!
We look forward to a return visit in the near future.

Best wishes and thank you again

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,770 reviews from our community

Traveller rating
    1,822
    697
    176
    49
    26
See reviews for
389
1,520
126
255
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (726)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Tunbridge Wells
Level Contributor
84 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 23 February 2014

Arrived at the Hotel after a days work and travel. Receptionist was a lovely person with a very 'nothing's any trouble' attitude. As soon as I got to my room I became very ill and unfortunately didn't experience anything more of what was on offer, no dinner or breakfast ! I rang down for extra water which was promptly sent to the room, I was very grateful !! The Receptionist was a Trainee and I'm sure she will be excellent for this Hotel.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Georgie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 24 February 2014
Given the circumstances Georgie thank you for taking the trouble to write such a nice review. I do hope you are much better now and will have another opportunity to visit us again in better health.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
High Wycombe, United Kingdom
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 23 February 2014

We popped into The Connaught yesterday for lunch as we were in the vicinity and were greeted like one of the family. We have been using this hotel now for about 7-8 years and it just never fails to impress us how much time and effort is put into making this hotel better every visit. The staff are so attentive and the facilities better than many in the area. I am not surprised this hotel is ranked No.1 in Bournemouth and I know the team work very hard to ensure this is maintained. Roll on September for our next visit. Thank you Paul, Kevin and team x

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cokers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 24 February 2014
Our thanks to the Cokers for all the years of support you have given us and of course for your most generous reviews. We all look forward to seeing you all again soon.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stafford, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 February 2014

Having just returned from a 2 night break , just a short review.
We enjoyed our stay, from the welcome when we arrived, the wonderful food and service we had, to the voucher for free drinks for my husband birthday, a lovely thought.
Thankyou staff . well done !!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank maureen075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 3 March 2014
Thank you for your "Excellent" review Maureen - short but very sweet indeed!!

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stevenage, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 February 2014

The connaught hotel is the best Best Western hotel we have stayed at. We ate in the bar both nights and the menu was good and served by friendly and charming staff.. Reception staff were very helpful and nothing seemed to much trouble. Good night sleeps bed comfortable . Lovely pool and gym , Breakfast all you could eat and set us up for the day.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 28 February 2014
Sounds as though we ticked all your boxes Alison - thank you very much for your 5 star review. I hope we get to see you again soon.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Level Contributor
101 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 22 February 2014

Booked this on a combined business / family holiday visit to the area. Paid extra to get two "superior" rooms close together (staying with children in another room). Had to have two goes at booking as the first person ~I got through to obviously did not have English as a first language (struggled to understand my requirements) and equally obviously did not know the hotel very well. Booked this hotel particularly as it is only 2 minutes from the beach.

Initial impressions are that the car park is very cramped but the reception area is very pleasant and well appointed. The superior rooms allocated were on the top floor. The rooms themselves were good but the bathroom in our double room was rather cramped. Both rooms had shower only which was a bit disappointing. Cleanliness was very good however and there was an ample supply of tea and coffee. The only really good thing about a superior room seems to be the small balcony provided.

We had an evening meal in the bar, which was a little pricey for what it was but at least the quality was good and the service very good. Breakfast in the restaurant is also pretty good with high level of service.

Now the real bad part! There is no noise insullation between the "superior" rooms. You can not only heat the conversation, you could probably join in without raising your voice to any great degree. There are also the selection of creaky floorboards which crack and groan at every step (yes I do mean crack as in like a gunshot). On the first night we got a couple next door who decided to wander round the room at 0200 for about 40 minutes - to a cacophony of groaning floorboards a couple of feet from my ear. The second night we had a semi-drunk older couple who decided to invite a friend in and play some card games until midnight. Then there is the power shower which sounds like someone has started a hammer drill in the wall next door. Great fun when this cranks up at midnight.

The spa is ok but populated by older people lazing about and not very tolerant of children. There was insufficient space to put out or hang towels etc near the pool.

Summary: The staff, food and rooms are generally good but, on balance, the level of noise in the rooms spoiled the trip for me. I would probably stay elsewhere next time and forego the posh rooms for a quiet hotel, especially if travelling alone. The Connaught needs to pay more attention to reducing noise to get a better score.

Room Tip: don't pay extra for a "superior" room
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drooper901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 25 February 2014
What a very comprehensive review Drooper, thank you very much. My apologies about the noise in your room which is being looked into as I write this response. Our car park is bigger than 90% of the hotels in Bournemouth and given that we are in the centre of Bournemouth 66 spaces is a blessing and, unlike some, they are free!! Our superior rooms on the top floor are as described below - smaller but with the added benefit of the balcony and hugely popular, especially in the summer. I was a little surprised at the comment about the price of the food in the Brasserie which is really very competitive with other hotels of a similar standing but, as you said it is "good quality and very good service" and you don't have to brave the inclement weather. Spa areas are the same the world over and during half term there is usually a heavy demand from children to use the pool giving rise to a clash of ages!! If you ever decide to return to our hotel do try the superior rooms on the lower floors - larger and more in tune with your requirements.

Best wishes and thank you again

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bournemouth hotels
1.1 mi away
The Cumberland Hotel
The Cumberland Hotel
#13 of 66 in Bournemouth
4.5 of 5 bubbles 3,378 reviews
0.8 mi away
The Green House
The Green House
#6 of 66 in Bournemouth
4.5 of 5 bubbles 854 reviews
1.4 mi away
Derby Manor Hotel
Derby Manor Hotel
#1 of 66 in Bournemouth
5.0 of 5 bubbles 421 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Best Western Hotel Royale
Best Western Hotel Royale
#16 of 66 in Bournemouth
4.0 of 5 bubbles 1,472 reviews
0.2 mi away
Hotel Collingwood
Hotel Collingwood
#8 of 66 in Bournemouth
4.5 of 5 bubbles 602 reviews
0.2 mi away
Bournemouth Highcliff Marriott Hotel
Show Prices
Show Prices
Show Prices

Been to Best Western Plus The Connaught Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus The Connaught Hotel

Property: Best Western Plus The Connaught Hotel
Address: West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#1 Spa Hotel in Bournemouth
#2 On the Beach Hotel in Bournemouth
#2 Family Hotel in Bournemouth
#2 Luxury Hotel in Bournemouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Priceline, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd and HotelQuickly so you can book your Best Western Plus The Connaught Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Bournemouth
Bournemouth Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing