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“Half term get away”

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Best Western Plus The Connaught Hotel
Ranked #3 of 67 Hotels in Bournemouth
Certificate of Excellence
Reviewed 27 February 2014

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Graham S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 28 February 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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1,653 - 1,659 of 2,884 reviews

Reviewed 27 February 2014

Staying here for one night I thought the value for money was great as it was a failry low cost and was all we wanted and more. Clean rooms, comfortable, great central location. The staff were really friendly. Everybody you met was polite and warm. There was a mistake with the booking on our part which they dealt with in a great way.

It seems fairly modern as you walk in but then but I found it failry old school. I think this is done on purpose though - this is from the rooms, to the bar, to the restaurant. It isnt necessarily a bad thing though - where hotels often dont have many staff they have plenty to help you in any way they can.

I was with a work colleague and would stay there again in the same circumstances. With my wife as a young couple? Probably not for me.

  • Stayed: February 2014, travelled on business
    • Value
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1  Thank Sean M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 3 March 2014

We're all about "old style" service Sean with nothing being too much trouble for us. Glad you enjoyed your stay and thank you for the review. If you come back with your partner for a romantic weekend try Rm 37 with the all-singing, all-dancing Jacuzzi and arrange a romantic dinner in Blakes looked after by our hugely popular Maitre d' - you won't be disappointed!!

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.

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Reviewed 26 February 2014

Could not fault this lovely hotel and its staff. The ambience in the entrance areas and the bar /sitting room was just perfect . We dined in every evening at the brasserie and found our meals to be freshly cooked and enjoyable. We thought that the serving of the hot breakfast buffet to each guest is a very good idea. I am sure this hotel will suit all types of traveller as the facilities are varied, the bedrooms are very clean and comfortable, the food good and the spa area is available for anyone to use.

Room Tip: Some of he bedrooms have a shower only so if a bath is required ask before booking a room.
  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank susan1668290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 3 March 2014

Delighted to know you had a really "Fabulous relaxing 5 days" break with us Susan. Thank you for taking the trouble to write such a generous review.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2014

My wife and I were looking for a hotel in Bournemouth where we could celebrate my 80th Birthday and our 25th Wedding anniversary. After an extensive search we chose this hotel and last weekend most of our family stayed from Friday to Sunday. On Saturday 35 of us enjoyed a superb meal. The premises were of high quality, the staff could not by faulted, the food was excellent and we would recommend it to anyone.

Barry V

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Barry V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 3 March 2014

Such a wonderful weekend Barry, I think we enjoyed looking after you as much as you enjoyed celebrating your anniversary and of course your big 80th. Many thanks for your 5 star review.

Best wishes to you both and of course to your family.

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

We had a very pleasant two night stay , all the staff were friendly and helpful. Our room was clean and well appointed. The bed was small but comfy.we would stay here again . We had a disabled room ,as a disabled traveler I found it a Bit tight to get my wheel chair around in the bedroom, however the bathroom was excellent for a disabled person. The lift was. Wry small and again not well designed for a wheel hair, a companion and a suitcase.

Stayed: February 2014, travelled as a couple
Thank TommyCPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 25 February 2014

Thank you very much Tommy for taking the trouble to write your review. Our hotel dates back to 1850 and as a consequence our lift is limited in space and will comfortably accommodate 3 passengers or 1 full size wheel chair - having said that our porters are extremely fit and are more than capable of getting to the top floor in time to greet you with your luggage!! We have 2 rooms, 54 (with a 5' king bed) and 61 (twin beds) that have specially adapted bathrooms but the bedrooms are not huge - being a town house hotel - and they average approximately 165 sq ft. I was delighted to know that you enjoyed your stay with us and thank you again for your 5 star review.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2014

I found this hotel via a hotel booking website that was offering a special deal. I wasn't expecting much - we just wanted a clean bed for the night, but was pleasantly surprised to find such a little gem in amongst all the 'grand' hotels. Although this hotel is set back from the coastline and we didn't have a sea view, the room was fab with all the amenities you need. The bed was incredibly comfortable! We checked in very early (11am) but were welcomed to leave our luggage so we could go off and explore after a lovely coffee in the bar area. We returned on the dot at 3pm to find our room was ready. There was a young trainee on reception with a more experienced member of staff overseeing her. She did a great job and was very helpful and didn't get flustered at all. The breakfast on Sunday morning was fabulous - everything you could imagine from pastries to bacon! We completely indulged ourselves. We plan to visit Bournemouth again soon and will definitely use the Connaught - excellent value and lovely staff. We used the facilities in the Bluewater Spa but I've done a separate review on that (excellent massage!)

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cheryl F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 25 February 2014

What a "Gem" of a review Cheryl, thank you so much and thank you also for the review you wrote separately for the Bluewater Spa. Just a small point to let guests know that all websites offer our products at the same price - it is a Best Western requirement that no site, including our own, is given any advantage over another. In the final analysis it makes so much more sense to contact the hotel direct, talk to a human being and ensure you get exactly what you are looking for - room size, view, bath or shower, etc., etc.. The price quoted by our receptionists will be exactly the same as anywhere else and they are far more helpful and obliging than a computer!!
We look forward to a return visit in the near future.

Best wishes and thank you again

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

Arrived at the Hotel after a days work and travel. Receptionist was a lovely person with a very 'nothing's any trouble' attitude. As soon as I got to my room I became very ill and unfortunately didn't experience anything more of what was on offer, no dinner or breakfast ! I rang down for extra water which was promptly sent to the room, I was very grateful !! The Receptionist was a Trainee and I'm sure she will be excellent for this Hotel.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Georgie57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 24 February 2014

Given the circumstances Georgie thank you for taking the trouble to write such a nice review. I do hope you are much better now and will have another opportunity to visit us again in better health.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Connaught Hotel

Address: West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bournemouth
#1 On the Beach Hotel in Bournemouth
#1 Romantic Hotel in Bournemouth
#1 Luxury Hotel in Bournemouth
#1 Spa Hotel in Bournemouth
#2 Family Hotel in Bournemouth
Price Range: £77 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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