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“Great place to stay”

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Best Western Plus The Connaught Hotel
Ranked #3 of 66 Hotels in Bournemouth
Certificate of Excellence
Southampton, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great place to stay”
Reviewed 12 April 2014

I booked this hotel for a short break for my family.
The hotel was great. All the staff very friendly, the food was fantastic and the rooms immaculate.
When I asked the children what could have been better the reply was..." we should have stayed longer"
That about sums it up.
Thanks to everyone who made our brief stay so enjoyable

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevew972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 13 April 2014
Our thanks to you and your family Steve for writing such a "Great" review. Do come and "stay a little longer" next time!!

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
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2,797 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (737)
Date | Rating
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English first
London
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 April 2014

Having worked in five star hotels all my life I have to say that I usually find fault with hotels I stay in as a guest. It could be the service, the food or even just a dirty changing room in the spa. I stayed at the Connaught for two nights to attend a friends wedding and was very pleased with all aspects of my stay. From my arrival to departure which were both dealt with swiftly and happily by Petra I really couldn't fault a thing. All the staff smiled and offered assistance, the barmaid Louise made a Bloody Mary to cure my hangover from the Wedding which was as good as I've had anywhere. Breakfast was fresh and the ingredients of high quality. The spa area and pool was spotless and my room itself was both comfortable (hard to find comfy beds these days) and clean. Paul, the General Manager of the hotel was in particular most friendly and told me all about the hotel and you could tell he had a real genuine enthusiasm for the hotel. When manager has passion like this you know everything will be fine. If I ever do return to Bournemouth I know exactly where I'll be resting my head.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paddydarko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 13 April 2014
A great 5 star review Paddydarko, thank you very much indeed - Petra and Louise in particular were delighted to get a mention.

Best wishes and hope to see you again soon

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Romsey, United Kingdom
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 April 2014 via mobile

The Connaught Hotel is very clean and comfortable . Food is good and the swimming pool complex is very enjoyable.
There are a few issues that need to be sorted especially the car park..Double banking causing cars to be blocked in can be very annoying. Television in the room could be larger and wall mounted and pool dressing gowns provided in the room.
More fresh fruit available at breakfast would be nice.
However,overall it was a very pleasant stay

Stayed April 2014, travelled as a couple
Helpful?
Thank VEEamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 15 April 2014
Many thanks for your superb review VEEamy and delighted you enjoyed your stay. Next time you visit us do try one of our executive rooms where you will find complimentary robes and slippers, complimentary mineral water and sweets throughout your stay and a 32" flat screen TV - on the wall - the room you stayed in did not afford us the opportunity for structural reasons, sorry.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the bath or shower room that you want and rightly expect.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gerrards Cross, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 9 April 2014

Our return visit to the hotel found a very friendly welcome at reception, with efficient staff. Our room was as expected, not toal luxury but clean and well equipped. The addition of the Friday night Jazz in the Brasserie made our enjoyable meal more so. Good ambience. Best Irish coffees we have in years!
Enjoyable swim in the Spa. Parking was difficult on Saturday as there was a wedding so had to pay to park in a nearby public carpark. Not good experience as pouring with rain. None the less, we will be returning!

Room Tip: Aim for the Main building. If full the Lodge is adequate.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 11 April 2014
Thank you so much Glenis for writing all your lovely reviews about the hotel, Blakes and the Brasserie which are all very generous and very much appreciated. Every Friday now we are having live Jazz in the Brasserie which seems to be very popular - long may it last!! We look forward to seeing you again soon.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plymouth, United Kingdom
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 6 April 2014

Very friendly staff, excellent food and a very clean freshly decorated hotel. We stayed for a romantic weekend. within walking distance of the shops, theatre and town centre. plenty of parking spaces at the front of the hotel. Well worth the money for a stay in Bournemouth

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keith H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 13 April 2014
Glad you enjoyed your romantic weekend with us Keith and thank you for your 5 star review. Hope to see you both again soon.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
185 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 4 April 2014

Last here for New Year. The amount of work done since then is amazing - passage ways to the rooms redecorated and new carpets. New changing rooms in the Spa. Amazing!

Yet the service remains impeccable - food excellent - staff fantastic. You could not ask for more. Highly recommended

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank busyaccountant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 6 April 2014
Always good to see you both and thank you for yet another excellent 5 star review!! Thank you also for the superb review that you wrote about our double rosette restaurant Blakes.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the facilities that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2014

We were greeted with a smile and efficient receptionist, given room keys and really pleased with the size and cleanliness of the room. The staff in general were extremely friendly and efficient and the all you could eat breakfast could not have been improved upon. The hotel is well positioned to get into the town centre with a very efficient and good value taxi service available.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this review, 13 April 2014
Many thanks Stephen for your 5 star review. Hope to see you again soon.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Connaught Hotel

Property: Best Western Plus The Connaught Hotel
Address: West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Bournemouth
#1 Spa Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#2 Luxury Hotel in Bournemouth
#2 Family Hotel in Bournemouth
#2 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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