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“Wonderful day!”

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Best Western Plus The Connaught Hotel
Ranked #2 of 66 Hotels in Bournemouth
Certificate of Excellence
Reviewed 16 April 2014 via mobile

I bought my mum and I a spa pass for Mother's Day at The Connaught.
The staff were wonderfully attentive, and the spa facilities were brilliant. Everywhere was clean and all details were explained once we got there. The only annoying factor was that we had to get out of wet swimwear to go upstairs to the restaurant for lunch and then change back into swimwear again. But overall the day was brilliant and I would definitely recommend!!

Stayed: April 2014
Thank nickyscatterbrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 21 April 2014

You must do it again Nicky but next time make sure you get some dressing gowns so that you don't have to change for lunch. Delighted you both had a wonderful experience and thank you for your "Wonderful" review.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the bath or shower room that you want and rightly expect.

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Reviews (2,902)
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1,626 - 1,632 of 2,902 reviews

Reviewed 16 April 2014

We spent one night here. We were out on Saturday evening and got back to the hotel at 9.30 and wondered if we would be able to have a light meal. We were superbly looked after as indeed we were at breakfast. All the staff we came into contact with were great. We were very comfortable indeed and would have liked to have stayed longer.

  • Stayed: April 2014, travelled as a couple
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Thank 550Margaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 21 April 2014

Hope you stay longer next time Margaret, thank you very much for your 5 star "Excellent Hotel" review.

Best wishes and hope to see you again soon.

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the bath or shower room that you want and rightly expect.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

Spent a few days here for our anniversary.
Very clean and well presented hotel with plenty of pleasant, efficient and attentive staff. Decent sized room with all you will need (or if not staff will sort it).
Only two minor criticisms: our room was above the service area and, without air con and having to leave the windows open, the rattle of bottles and staff working at 7 in the morning was a bit intrusive.
The other is that parking spaces are small and, as many guests appear to have larger cars, it makes the problem worse. That said, it is obvious that all the hotels in this area have the same problem so it will be an issue wherever you stay in this part of town.

  • Stayed: April 2014, travelled as a couple
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Thank Paul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 20 April 2014

Thank you very much Paul for your very complimentary, 5 star review. With regard to the parking we have more space than most of the hotels - 66 to be precise and of course they are free to our guests. A/C in the hotel is available in some of the public areas but due to the age and configuration of the hotel, not in the bedrooms, sorry.

Best wishes and hope to see you again soon.

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the bath and shower room that you want and rightly expect.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2014

We experienced excellent service and politeness and consideration from the staff. For the first time in any hotel we were visited by the Operations Manager, Kevin Casswell to discuss my dietary requirements.
The room was clean warm and well equipped with an excellent en suite. The food in the Restaurant and the Breakfasts were first class.
We would certainly recommend the Connaught to anyone wishing to stay in Bournemouth

  • Stayed: March 2014, travelled with friends
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Thank Roger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 15 April 2014

We certainly do Roger and that's what we're here for - thank you so much for your really delightful review. We are looking forward to hosting your weekend later in the year.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the bath and shower room that you want and rightly expect.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2014

I booked this hotel for a short break for my family.
The hotel was great. All the staff very friendly, the food was fantastic and the rooms immaculate.
When I asked the children what could have been better the reply was..." we should have stayed longer"
That about sums it up.
Thanks to everyone who made our brief stay so enjoyable

  • Stayed: April 2014
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Thank stevew972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 13 April 2014

Our thanks to you and your family Steve for writing such a "Great" review. Do come and "stay a little longer" next time!!

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft

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Reviewed 11 April 2014

Having worked in five star hotels all my life I have to say that I usually find fault with hotels I stay in as a guest. It could be the service, the food or even just a dirty changing room in the spa. I stayed at the Connaught for two nights to attend a friends wedding and was very pleased with all aspects of my stay. From my arrival to departure which were both dealt with swiftly and happily by Petra I really couldn't fault a thing. All the staff smiled and offered assistance, the barmaid Louise made a Bloody Mary to cure my hangover from the Wedding which was as good as I've had anywhere. Breakfast was fresh and the ingredients of high quality. The spa area and pool was spotless and my room itself was both comfortable (hard to find comfy beds these days) and clean. Paul, the General Manager of the hotel was in particular most friendly and told me all about the hotel and you could tell he had a real genuine enthusiasm for the hotel. When manager has passion like this you know everything will be fine. If I ever do return to Bournemouth I know exactly where I'll be resting my head.

  • Stayed: April 2014
    • Value
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Thank paddydarko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 13 April 2014

A great 5 star review Paddydarko, thank you very much indeed - Petra and Louise in particular were delighted to get a mention.

Best wishes and hope to see you again soon

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want and rightly expect. As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014 via mobile

The Connaught Hotel is very clean and comfortable . Food is good and the swimming pool complex is very enjoyable.
There are a few issues that need to be sorted especially the car park..Double banking causing cars to be blocked in can be very annoying. Television in the room could be larger and wall mounted and pool dressing gowns provided in the room.
More fresh fruit available at breakfast would be nice.
However,overall it was a very pleasant stay

Stayed: April 2014, travelled as a couple
Thank VEEamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at Best Western Plus The Connaught Hotel, responded to this reviewResponded 15 April 2014

Many thanks for your superb review VEEamy and delighted you enjoyed your stay. Next time you visit us do try one of our executive rooms where you will find complimentary robes and slippers, complimentary mineral water and sweets throughout your stay and a 32" flat screen TV - on the wall - the room you stayed in did not afford us the opportunity for structural reasons, sorry.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and the bath or shower room that you want and rightly expect.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus The Connaught Hotel

Address: West Hill Road | West Cliff, Bournemouth BH2 5PH, England (Formerly BEST WESTERN PLUS The Connaught Hotel)
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bournemouth
#1 Romantic Hotel in Bournemouth
#1 Business Hotel in Bournemouth
#1 Luxury Hotel in Bournemouth
#1 On the Beach Hotel in Bournemouth
#2 Family Hotel in Bournemouth
Price Range: £75 - £156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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