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“Was not disappointed” 5 of 5 bubbles
Review of BEST WESTERN PLUS The Connaught Hotel

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BEST WESTERN PLUS The Connaught Hotel
Ranked #2 of 68 Hotels in Bournemouth
Certificate of Excellence
Dublin, Ireland
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Was not disappointed”
5 of 5 bubbles Reviewed 3 June 2014

I'm going to have very little to write about as I have so few gripes about this hotel. All the staff were friendly and helpful, the hotel was clean, the food in their restaurant (Blakes) was delicious, and the room was comfortable. Unfortunately I never got to use their leisure facilities so I can't comment on those. My one and only gripe is that I was late getting back to the hotel on my last evening and was refused at the restaurant as I was four minutes late!

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank N4G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, 4 June 2014
Thank you so much for the 5 Star review N4G, in spite of not being able to use the restaurant - apologies for that as we would normally never refuse a guest. Please let me know whether it was Blakes or the Brasserie so that I can investigate what happened.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!! As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,711 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (714)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Romford, United Kingdom
1 review
5 of 5 bubbles Reviewed 3 June 2014

I organised a Social Weekend way (31 May 2014) at this hotel. The Sales Manager was the best I have ever dealt with.

All the staff were friendly and nothing was enough trouble for them, even the General Manager helped out. The Conferences and Events Manager and The Operation Manager were very helpful in setting up the function, took the stress away from me.

The rooms were very nice, comfortable. The facilities were excellent. All areas of the hotel were clean and tidy. The food was excellent - I would recommend the Cod!

We all enjoyed our stay without any complaints and would highly recommend this hotel to anyone. First Class.

Room Tip: All the rooms were very nice and highly decorated.
See more room tips
  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Alan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, 4 June 2014
A first class review Alan thank you so much. We were all delighted it turned out to be such a success. Hope to see you all again in 2015.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!! As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 2 June 2014

The room was generally very nice, when booking the staff were also very accommodating to ensure we had the same room for two nights when initially their may have been an issue.

Reasonably priced, including a Full English (Can't go wrong their, although did miss breakfast the first day due to being too hungover!)

Also came back on the second day to find our room has been cleaned which was a nice surprise.

Overall i was very happy with our stay, and the beds are amazingly comfortable! I hope to find out where they get their mattresses from! They were so comfortable it made it hard to get out of bed.

One suggestion to make it 5 star would to have a mini fridge/ mini bar as part of the room, also the rooms did get a little hot, although the room did come with a fan so this was not too much of an issue.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Ross C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, 3 June 2014
Hope your head's feeling much better Ross!! Many thanks for your superb review and delighted you enjoyed your weekend with us.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!! As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

We have just spent another week at this hotel which gets better every time we go, everyone is friendly and helpful from when you book in to when you leave the grandchildren think it's great they love the swimming pool. The only trouble is the time just flies past but we have already booked up for next years holiday.

Room Tip: try one of the Executive rooms more space and balcony so the kids could watch the fireworks
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mike P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, 3 June 2014
Many thanks for the 5 star review Mike and we look forward to seeing you again next year.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!! As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Luton, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 May 2014

I have used a number of Best Western Hotels over the years but I must say this was the most memorable. No I did not get an upgrade this time but this Hotel is Special. From the moment we entered the Hotel we were greeted like we were family. The restaurant and lounge bars are very welcoming and comfortable with exceptional staff throughout. Blake's restaurant is divine, the food is of a very high standard and the menu appealed to those who have varying tastes. Nicky, sorry we missed you when we left and did not get the chance to say goodby but thank you so very much for making my parents stay very special, to the point that this is the first time they did not want to go home. Your professionalism and very caring attitude is to be applauded. The spa was great and the masseuse who provided my father with treatment to help his circulation, a massive thank you. He now wants a treatment every week. The Curtis Family xx

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, 3 June 2014
Nicky sends you his very best and thanks you, as do we all, for your most generous review.

Best wishes and hope to see you again soon

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!! As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 May 2014 via mobile

I came here with my mum at the end of May to enjoy a spa day & it was great.
We didn't actually stay overnight so I can't comment on the rooms etc but our experience was great, I couldn't not leave a review. We'd of stayed if we could!
On arrival we were welcomed by a friendly guy on reception where we were then greeted by a welcoming lady who then asked if we would like tea or coffee. We sat in the lounge area drinking our tea & coffee where a member of the spa staff came to greet us & we were given a two course menu to chose from so we could pre order our lunch. Once we'd finished our tea & coffee we then went down to the spa where we were shown around. The 18m heated pool was lovely & there were a few loungers around the pool so we could relax whilst reading our magazines. The steam room & sauna were quite big compared to others that I've been to at other spas which was good, plenty of room so it doesn't feel over crowded.
The lunch was absolutely fantastic!! We had salmon, triple cooked chips & salad - that said it took around half an hr to come out but it was worth the wait!! I think everything is maybe made to order & fresh therefore that's why it took a little while to arrive at our table?! The chips were the best I have ever tasted & dessert was just as good & it came out a lot quicker.
There are a lot of treatments on offer, although I just had a luxury manicure which was fab & relaxing. Made me feel really pampered. My mum had a Dermalogica facial which she said was really relaxing, she could of quite easily fallen asleep!
All in all I would definitely come here again & stay next time. I would recommend it to anyone. From start to finish the staff are welcoming & polite. We thoroughly enjoyed our day

Stayed May 2014
Helpful?
Thank hol89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, 3 June 2014
Sounds as though you had a really lovely spa day Hol, We are currently fitting out a new treatment room which will be a double so the next time you visit us you can enjoy a massage with your mother at the same time. We look forward to seeing you again soon and many thanks for your 5 star review.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!! As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 28 May 2014 via mobile

Excellent spa facilities, best breakfast ever, parking, good location to beach. Problem getting into restaurant as won't allow jeans and although advertised in room as serving same food in bistro, was told this is NOT the case. Although, receptionist did eventually offer to double check this. I gave up!

Stayed May 2014, travelled with friends
Helpful?
Thank trashy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David1007, Owner at BEST WESTERN PLUS The Connaught Hotel, responded to this review, 3 June 2014
Many thanks for your excellent review Trashy - I have been in touch with you about the menu and the confusion has now been clarified - thank you for bringing this to our attention.

Best wishes

David F Miller
Managing Director

Always book direct with the hotel 01202 298020 - we guarantee that you will not find a lower price anywhere else and it does ensure you get the room and in particular the bath or shower that you want – don’t leave it to chance call now!! As a guide our standard rooms average 135 sq ft., superior rooms with a balcony 155 sq ft. superiors without a balcony 175 sq ft and executives 215 sq ft
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS The Connaught Hotel

Property: BEST WESTERN PLUS The Connaught Hotel
Address: 30 West Hill Road | West Cliff, Bournemouth BH2 5PH, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Bournemouth
#1 Spa Hotel in Bournemouth
#1 Romantic Hotel in Bournemouth
#2 Family Hotel in Bournemouth
#2 Luxury Hotel in Bournemouth
#2 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:4 star — BEST WESTERN PLUS The Connaught Hotel 4*
Number of rooms: 54
Official Description (provided by the hotel):
This AA 4 star BEST WESTERN PLUS The Connaught Hotel is Trip Advisor's No 1 Bournemouth Hotel with a magnificent spa, an award-winning double rosette restaurant and 54 beautifully decorated en-suite bedrooms, including 3 junior suites, 6 executive rooms, superior, standard and single rooms, some with their own private balcony or terrace. The hotel is centrally located on the West Cliff and is less than 500m to the town centre, with all its bars, clubs and restaurants, the BIC, Pavilion Theatre, pier and beaches. Free WiFi, Free Parking and Free Membership of the Spa and Leisure Club await you. The Bluewater Spa offers 2 gymnasiums, an 18m swimming pool and spa pool, a luxurious, fully tiled eucalyptus steam room, a superb sauna and a beauty and 3 massage therapy suites, to include a double. After a relaxing day in the Spa enjoy a fine dinner and top class wine in our award-winning, double rosette restaurant, Blakes, where Nick Rutigliano, the Maitre d', and his team will serve you with superb food, freshly prepared by Ben Nicol, the Head Chef. The hotel was again awarded the highly coveted Silver Shield in 2013 by Green Tourism for Business for its contribution to the environment and local community. Trip Advisor has once again awarded the 2014 Certificate of Excellence to the Hotel, the Spa and to Blakes Restaurant. ... more   less 
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Also Known As:
Best Western Bournemouth
Bournemouth Best Western

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