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Susan R
Stoke-on-Trent, United Kingdom

Close to beach and Centre

5.0 of 5 bubblesReviewed 25 Jun 2018
Room was beautiful and very clean. Breakfast amazing as usual. Parking sometimes a struggle. Very stylish hotel. Spa facilities very good. Especially enjoyed eucalyptus steam room, very good for aches and pains. Staff are very courteous and eager to please, nothing is too much trouble. This is the second time we have stayed here and will definitely return.
Date of stay: June 2018
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this review
Responded 14 Jul 2018
Thank you for your review Susan, I was delighted to read that you enjoyed your stay with us and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (3,988)
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Traveller rating
2,453
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All reviews orchid suite executive room the main hotel lovely hotel steam room and sauna swimming pool leisure facilities breakfast was excellent good size short break town centre car park third floor west cliff enjoyable stay single room booked this hotel
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Reviewed 23 June 2018

Stayed Monday - Thurs, very good hotel, friendly and approachable staff, the bedroom staff did a great job making up the room (thank you) the breakfast was very good, well presented and more importantly Hot. Would certainly stay again when in the area, one little negative was the lack of car parking facilities, that said the 3 days we were there we got a spot.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
2  Thank Tourismonashoestring
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 14 July 2018

Thank you for your review Tourism, I was delighted to read that you enjoyed your stay with us and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2018

Short break for my wife’s birthday, weather was good so able to see Bournemouth kat it’s best. This is a good hotel, quiet location but only a short walk to the beach and the park. Food was good, service was friendly and efficient. Didn’t have time to try the spa facilities but they did look very good. Would recommend this hotel to couples needing to “recharge” the batteries, nice relaxing break.

Date of stay: May 2018
Trip type: Travelled as a couple
Thank martinstan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 14 July 2018

Thank you for your review Martin and for choosing the Connaught to celebrate your wife's birthday. I was delighted to read that you enjoyed your stay with us and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

As the title indicates we have stayed many times before, some times 3 or 4 days others like this one for the night. We were going to a concert at the BIC on the Sunday so ate out on this occasion but can recommend Blakes or Brasserie for their food offering. Breakfast is a good choice and when busy as it was Sunday am there is overflow seating in the Brasserie. A lot of people use the Spa so dont be surprised to see them sitting in the Brasserie in their dressing gown sipping Prosecco at lunchtime! We will return at some stage Im sure.

Room tip: Choose a room with a balcony to give you the option of sitting out.
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Alan B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 14 July 2018

Thank you for your review Alan, I was delighted to read that you enjoyed your 6th stay (wow) with us and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

Excellent location; good local bus service to Centre, Westbourne, Poole and Swanage. Quality food in restaurant and brasserie served efficiently and courteously. Staff friendly and helpful. Everywhere immaculately clean.

Room tip: I am disabled and was given a suitable room.
Date of stay: June 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kenilworthians
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 14 July 2018

Thank you for your review Kenilworth, I was delighted to read that you enjoyed your stay with us and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

The staff make this hotel lovely place to stay so will be back.The hotel is in a good location and even a bus from town centre to West Hill Rd. We ate in the bar and food was good and able to dress casually. Although building work in progress next door we heard no noise.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
Thank Betty B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 14 July 2018

Thank you for your review Betty, I was delighted to read that you enjoyed your stay with us and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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