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All reviews blakes restaurant orchid suite spa facilities executive room lovely hotel the main hotel swimming pool steam room and sauna breakfast was excellent short break good size town centre car park enjoyable stay west cliff third floor restaurant manager
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Reviewed 19 July 2018 via mobile

Enjoyable stay excellent staff. Parking is very limited so would recommend booking a room that has a dedicated parking spot. Hotel,is currently battling with the effects of demolition works adjacent, which is tricky, but doing their best to ameliorate dust and noise. Doesn’t affect indoors at all, but sitting outside is somewhat restricted due to dust.

Date of stay: July 2018
Trip type: Travelled as a couple
1  Thank 543lesleyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 1 August 2018

Thank you for your review Lesley and for your kind comments regarding the staff. The demolition works of the nearby hotel has now been completed we are pleased to say. I hope we have the pleasure of welcoming you back to the hotel again in the near future.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

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Reviewed 18 July 2018 via mobile

This hotel is a tale of two halves. The public areas are very nice and the ambience is one of peace and calm. The bedrooms however need updating as they are very old fashioned. We had an executive room which was a nice size but beware as some of the standard rooms can be quite small. Also please note there is a major building works going on behind the hotel which can be quite noisy; they do stop working at 4ish. It didn't bother us . We had stayed at this hotel before and I remember the breakfast being of a high standard. However, not on this occasion. I asked for a non runny fried egg but was told thus was not possible, also , the quality of the sausages was poor, the mushrooms were tinned. Overall it was a poor breakfast for 4 star hotel. What cannot be faulted though is the customer service, the staff on reception were very friendly and helpful in particular Petra. With the executive rooms you do get guaranteed parking but otherwise parking may be a problem. We used the spa facilities and they were fine. We ate in the brasserie and the food was outstanding and would definitely eat there again which makes me wonder why this cannot be achieved at breakfast given it's award winning status. Access into town is a 10 minute walk through undesirable areas - just be aware.

Date of stay: July 2018
Trip type: Travelled as a couple
4  Thank chelsea661
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 1 August 2018

Thank you for your review Chelsea, apologies for the staff not arranging a non runny fried egg for you - this is most unusual and that the staff have been spoken to - most people comment highly on our sausages, I am sorry that they werent to your liking - the mushrooms are fresh, again I am sorry that they weren't to your liking. Thank you for your kind comments on the customer service and service elsewhere throughout the hotel. I hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

We stayed at the Best Western Connaught for a weekend break, having stayed at the Wessex for the past 7 years we were unable to book it so we thought we would try the Connaught. The Wessex is now a pile of rubble. Anyway we were not disappointed. On arrival the reception staff were so welcoming and helpful. When we got to our room it was lovely and clean and the decor very tasteful but I thought the room was a little small, however the bed was really comfortable the shower was a good size and being very hot there was a very welcome fan in the room.
The breakfast was lovely with a lot of choice and again very friendly helpful staff. We also had an evening meal which was again very nice and not too pricey.
The hotel is within walking distance to the town and Bournemouth park on the West side and not far from the Bournemouth International Center. Overall we had a really lovely relaxing weekend in a lovely hotel.
We will definitely being back
Thank you everyone at the Connaught Best Western

Room tip: All rooms seemed really quiet
Date of stay: July 2018
Trip type: Travelled as a couple
Thank cami602015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 1 August 2018

Thank you for your review Cami, I was delighted to read that you enjoyed your stay with us and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2018

The Best Western Connaught Hotel is a beautiful hotel walking distance from the beach.
The reception check in was slick and responsive. The room very clean with a soft bed, very nice bathroom and adequate storage with tea and coffee facilities.
Breakfast was good with reasonable choice of breakfast items. Hot breakfast served to the guests which was a nice touch.
This hotel is highly recommended. Do book early through booking.com

Date of stay: July 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank tony t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 1 August 2018

Thank you for your review Tony, I was delighted to read that you enjoyed your stay with us and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2018 via mobile

Stayed at the Connaught for 10 nights. This was or 3rd year.
Really nice room, clean and well equipped. One small point is that for a 10 day stay wardrobe was small and no pop ups available.
WiFi in bedroom very poor but according to the manager it was unusual.
Disappointed that the restraunt had been recently closed due to customer requests. Bistro does serve a wide variety of good food but not as "special" as Blakes.
Breakfast was excellent, freshly cooked and lots of choice, all served up by Kev, a very pleasant and professional cheerful man.
All staff were good and manager Kevin very pleasant and extremely helpful.
Also a special menation to Christina (breakfast) who was efficient and always smiling.
Hotel is well located ,good car parking and comfor able. Would highly recommend.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank sharonjO6973JO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 1 August 2018

Thank you for your review Sharon, I was delighted to read that you enjoyed your with us once again and hope we have the pleasure of welcoming you back again soon. The Brasserie menu has recently been updated - I am certain that next time you visit you will be delighted with the food offered.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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