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2,105
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All reviews blakes restaurant orchid suite spa facilities executive room lovely hotel the main hotel swimming pool steam room and sauna breakfast was excellent short break good size town centre car park enjoyable stay west cliff third floor restaurant manager
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Reviewed 8 December 2018

We stayed at the Connaught for three nights in a Superior Room. The hotel and staff could not be faulted apart from – THE PARKING – There is very limited parking at the hotel or the immediate area and reserved spaces are only available for disabled and Executive Room guests. On a busy Saturday night I could not park at the hotel and found myself having to go into Bournemouth to find a public car park that cost me £10 for the night!!. ( To say nothing of the long walk back up the hill to the hotel !!) – I would 100% recommend this hotel if you could guarantee the parking but our break was totally spoilt by the worry of not getting a car park space

Date of stay: December 2018
1  Thank blueyonderalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 12 December 2018

Thank you for your review Alan, I am delighted you enjoyed your stay with us overall - parking in Bournemouth is very much at a premium and whilst we have 66 spaces we cannot guarantee parking unfortunately, unless as you pointed out you have booked an executive or suite - we are proud to continue to offer free parking for our guests whereas many of our competitors now charge for parking. I hope this wont deter you from returning to us in the future.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2018

The room was comfortable and the hotel was well placed for the International centre. The staff were friendly and efficient. There was a good choice on the breakfast menu. The restaurant menu was varied although we didn’t use it as had to go out prior to it opening for the evening.

Date of stay: December 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Bazcoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 12 December 2018

Thank you for your review Bazcoe, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2018 via mobile

Spent a couple of evenings at this establishment , 54 beautifully decorated rooms? We stayed in room 19 which wasn’t, it was very tired and windows were right above kitchen so no sleep from 6am mornings! We had a double executive room, shower as powerful as a child’s watering can, towel rail in bathroom failed to function, bed tired, window seals flapping in the breeze, very squeaky annoying floorboards, spa was acceptable but jacuzzi was either broken or very very tired. Up side was that the breakfast was lovely, maybe we were unlucky with our room but felt it was overpriced for quality of room and didn’t feel it was up to 4star standards, disappointing.

Date of stay: December 2018
Trip type: Travelled as a couple
2  Thank knobbyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 12 December 2018

Thank you for your review knobbyc, I was sorry to read you were disappointed with your stay, if you say with us again please let us know on arrival that you would like a different room and we will move you if we able. I hope we have the pleasure of welcoming you back in the future.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2018

We attended a function at Connaught Hotel in October and had such a lovely weekend that we booked again to celebrate a birthday and were not disappointed. The staff were polite and helpful overall a fab weekend

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank lynettesl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 12 December 2018

Thank you for your review Lynettes, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2018 via mobile

I can not express what a lovely weekend we had here! Staff went out of their way to help, clean, even the wardrobes inside were scented for clothes and the toilet roll was 3 ply!! No scrimping here! Every last detail was great, wonderful breakfast... the spa was amazing!!! Don’t know what else to say 11/10
Thanks

Date of stay: December 2018
Trip type: Travelled with friends
Thank whitstablebeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel, responded to this reviewResponded 12 December 2018

Thank you for your review Whitstablebeach, I am delighted you enjoyed your stay with us and look forward to welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

Executive rooms booked direct with the hotel are guaranteed their own, personal parking space!! Book direct - 01202 298020 - we guarantee the lowest prices and it ensures you get the room and the bath or shower that you want. Our standard rooms average 135 sq ft., balcony rooms now fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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