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Traveller rating
2,251
959
264
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49
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All reviews orchid suite executive room lovely hotel the main hotel steam room and sauna swimming pool leisure facilities breakfast was excellent good size short break town centre car park west cliff restaurant manager enjoyable stay third floor single room
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137 - 142 of 3,594 reviews
Reviewed 15 December 2019

Excellent staff, , comfortable hotel. but a very poor dinner menu and badly presented on the plate The restaurant manager was very helpful and the lady who served us called Christina was very professional and a credit to the hotel, as were the reception staff

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank inspector61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 30 December 2019

Thank you for your review inspector61, I am delighted you enjoyed your stay overall and hope we have the pleasure of welcoming you back again soon - we will have a new menu launching in January, hopefully much more to your liking.

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2019

We held our annual Christmas party at the Connaught this year and it was brilliant! Maria was so organised and all the staff on the night couldn't have been more helpful. Certainly a night to remember, the hotel was also lovely which is a bonus.

Date of stay: December 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank Becki128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 30 December 2019

Thank you for your review Becki, I am delighted you enjoyed your "fab xmas party" and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2019 via mobile

This is a beautiful hotel. Great location, styling and facilities. The spa was great and my husband and I broth had the best massage we have ever had, it was perfect and the pool area and treatment room was lovely too. We enjoyed a scummy sandwich lunch when we arrived and enjoyed the beautiful decor. Our room was ready early and we were welcomed with a lovely card from staff and two complementary glasses of wine! Wow!
Or room was in the lounge and very large, the decor was good but we could see some areas that could do with some TLC. They have clearly invested some money in the rooms but a little
But more would make it perfect. For example - new furniture and carpets. We had a few issues which we reported to the staff but that didn’t put us off as it was amazing value for money. Breakfast was delicious! Plenty of parking. Great location (5 min walk into top of town) I can’t wait to return soon. Thank you

Date of stay: December 2019
Trip type: Travelled as a couple
Thank lozPortsmouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 30 December 2019

Thank you for your review lozPortsmouth, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2019

An enjoyable and comfortable stay. We enjoyed a swimin the pool (twice). Breakfast was good as was supper in the bar. The room was quite clean and comfortable although I found the mattress on the bed rather too hard. Internet was efficient as was the room service.

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank potmansheath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 8 December 2019

Thank you for your review Potmansheath, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2019

As above, however I do not recommend Bournemouth for a short break or holiday if you want to chill out. Every morning from earl till late, thanks to the Bournemouth Council there is an incessant peeping noise [like a reversing Lorry] from their garbage collection Truck. It never stops, seems to be some sort of Torture come Brain washing device.

Date of stay: November 2019
Thank 23graemew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 8 December 2019

Thank you for your review Graeme, I am delighted you liked the hotel but sorry to hear you didn't like Bournemouth in general - I hope you will change your mind and perhaps come and see the town in the summer months next time.

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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