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Traveller rating
2,433
1,037
303
95
73
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All reviews orchid suite executive room the main hotel lovely hotel steam room and sauna swimming pool leisure facilities breakfast was excellent good size short break town centre car park third floor west cliff enjoyable stay single room booked this hotel
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481 - 486 of 3,941 reviews
Reviewed 27 December 2019

Back again for another amazing Christmas break at this beautifully refurbished hotel, it’s like a home away from home. Amazing food , amazing staff who looked after my family and me fabulously. A special thank you has to go to Elkin who looked after us fantastically and the amazing pastry chef who made some amazing gluten free treats. The count down is on till we are back again I can’t wait.

Date of stay: December 2019
Trip type: Travelled with family
Thank charlottepH9318ZK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 30 December 2019

Thank you for your review Charlotte, I am delighted you enjoyed your festive stay and hope we have the pleasure of welcoming you back again soon. Chef was delighted to hear your praise for your gluten free treats :)

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2019

Well another xmas break was had our 12th time,,, what a lovely time we had too,, food exceptional as ever,, staff just great,, Elkin what can you say about him but thanks for a great time knows how to look after everyone,, and to all of the team there thanks again for making our xmas a great one. Rooms booked for next year already.

Date of stay: December 2019
Trip type: Travelled with family
Thank C4329LMmarkp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 30 December 2019

Thank you for your review C4329LMmarkp, I am delighted you enjoyed your Christmas break with us.... 12th time... wow, we must be doing something right!! We very much look forward to welcoming you back next year.

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2019

Nice hotel in a beautiful surrounding,room cleaned and good food at the restaurant.Amazing service at the spa!The only negative is the noise from the building under construction outside.We definitely stay again

Date of stay: September 2019
Thank Discover5059799
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 30 December 2019

Thank you for your review Discover, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2019

Experience was excellent, rooms were really good, food and service was first class nothing was any trouble, staff were friendly and helpful, everything was clean and well maintained. Spa lived up our expectations

Date of stay: December 2019
  • Trip type: Travelled on business
    • Location
    • Cleanliness
    • Service
Thank stephenjhull
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 30 December 2019

Thank you for your review Stephen, I am delighted you enjoyed your stay and hope we have the pleasure of welcoming you back again soon.

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2019

Excellent staff, , comfortable hotel. but a very poor dinner menu and badly presented on the plate The restaurant manager was very helpful and the lady who served us called Christina was very professional and a credit to the hotel, as were the reception staff

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank inspector61
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
BW-Connaught, General Manager at Best Western Plus The Connaught Hotel & Spa, responded to this reviewResponded 30 December 2019

Thank you for your review inspector61, I am delighted you enjoyed your stay overall and hope we have the pleasure of welcoming you back again soon - we will have a new menu launching in January, hopefully much more to your liking.

Kind regards,

Simon Hartwell
General Manager

BOOK DIRECT for the LOWEST PRICES* and FREE PARKING!! Our standard rooms average 135 sq ft., balcony rooms are fully air-conditioned, average 155 sq ft, superiors without balconies 175 sq ft,Executives 210 sq.ft and Suites 250 sq ft. Executives and Suites have a reserved parking space for the duration of your stay.
*Price match guarantee for the same booking terms.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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