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Tracy B
Bexhill-on-Sea, United Kingdom

Fabulous spa break

5.0 of 5 bubblesReviewed 14 Sept 2021
From the moment we checked in for our spa break, our experience was pleasurable and relaxing. The staff were friendly and accommodating, and the spa facilities fabulous and welcoming. The room was very comfortable and we would definitely recommend this hotel.
Date of stay: September 2021
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Best Western
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Reviews (4,014)
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Traveller rating
2,463
1,053
319
98
82
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All reviews orchid suite executive room the main hotel lovely hotel steam room and sauna swimming pool leisure facilities breakfast was excellent good size short break town centre car park third floor west cliff enjoyable stay single room booked this hotel
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Reviewed 8 September 2021

For the price paid, I felt the hotel was in extremely poor condition. The room was very dated, not cleaned to a high standard and the amenities very basic. Broken plug sockets, main door to room and bathroom door had chunks of wood missing. Soap dispensers dirty in the bathroom. Pillows were old. The list could go on.

Thankfully we only stayed 1 night but slept terribly. The morning of checkout, housekeeping decided to let themselves in 40 mins before check out time and when the discovered that we clearly were not dressed and ready, they asked many time when we would be gone.

Very disappointing when we decided to fork out extra for our visit to Bournemouth. Felt like a waste of money. The photos of the rooms perhaps resemble what they looked like 20 years ago with very good lighting.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank katieclo2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 September 2021

The hotel was perfect. The rooms are clean an modern. Beds are very comfortable. Breakfast in the morning had a large variety to suit all needs. The pool was clean an warm, along with the steam room and sauna. 10 minute walk from all amenities. Perfect location

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank darrenpinson
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2021

I booked three rooms for the August bank holiday weekend so my family could all be together for once before DD flies off to Uni. I paid almost £300 per room per night, and was happy to do so, expecting a luxury stay as advertised. Not so.
The staff are all very friendly and helpful. That’s all I can find to praise.
The rooms are old, dark, in desperate need of a refurb. Old mismatched wooden furniture that smells musty. Not even a mini bar! Fine if you’re expecting a shabby cheap old hotel, but NOT fine for £300 a night!!

Date of stay: August 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Oxfordjilly
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 August 2021 via mobile

Recently went for a three night stay. Had to book two rooms as had my 19 year old son with me.

Reception and all other staff polite.

Parking is limited but we were found a spot and it’s free for guests.

Drinks and service at the bar ( usual hotel prices ). Bar staff nice and friendly.

Rooms are a bit dated ( lots of mahogany furniture) and quite small. Ours had a plant growing through the window ( room 21 ) please trim it lol. Pictures and lamps were dusty. Shower room was small. Apart from that it was ok. Not the best and have had much better for same price in London.

Rest of the hotel was very well kept.

Didn’t use the spa so can’t comment.

Pool is very nice and it’s warm. Could do with someone mopping the floor in the changing rooms occasionally.

Breakfast was lovely and of a high standard with lots of choice and the staff were attentive and very polite. My only suggestion would be ( maybe some background music ) as people were talking under their breath as to not be heard by the table next door.

We are out every night so can’t comment on evening meals.

Overall was a comfortable stay and would go again although I might search for similar in that area and do a comparison price check next time.

No fridge or mini bar.

Date of stay: August 2021
Trip type: Travelled with family
1  Thank NickC283
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2021 via mobile

This hotel is great, although a little out-dated/old fashioned in some areas including bedrooms. Staff are friendly and professional. Breakfast was always good with a wide variety of options. The pool area was lovely - not too busy & had use of pool, sauna, steam room & jacuzzi from 7am - 8pm. We stayed in the main hotel, so cannot comment on the side lodge. However we did hear some people complaining re the lodge & asking to move so maybe it isn’t as nice as main hotel. Location wise is great - local shop 1-2 minute away and beach is just a 5 minute walk to cliff lift or 10-15 min if walking the cliff. One main problem was that every time we turned the TV on it defaulted to babestation, we didn’t have children with us but if we did this might have been an issue! We were in room 52, so not sure if this was just our room or every room was defaulted. We did let someone know so hopefully it can be fixed. It isn’t as luxury or modern as other hotels, but it does the job for showering, changing, sleeping etc - you’ll spend most of the time out on beach or in town! Also, the shower was temperamental and didn’t work on 2 days just wouldn’t turn on. We also reported this so I’m sure it’ll be fixed before the next guests. Lift is very small and for someone who hates small spaces, I opted for stairs each time (grown some leg muscles haha!). We had balconies (3rd floor) which are small don’t get me wrong but they do the job. View isn’t great but it was lovely to have the balcony. Overall the hotel ticks all the boxes and does the job, despite being a little out-dated in some areas. Cannot fault the cleanliness or staff. Thanks again Connaught for a lovely week! :)

Date of stay: August 2021
Trip type: Travelled with family
Thank Stephieedory
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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