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“Clean Friendly Hotel”

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Best Western Hotel Royale
Ranked #17 of 66 Hotels in Bournemouth
Certificate of Excellence
Norwich, United Kingdom
Level 6 Contributor
140 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Clean Friendly Hotel”
Reviewed 16 December 2013 via mobile

We stayed here for 3 nights over the weekend, The welcome was warm, and bedrooms clean but on the small side. Also could do with more sound installation as we could clearly here conversations going on in the next room. Unfortunately the free wifi was non existent in our room (307) and when I mentioned this to the duty manager he just mumbled an apology and suggested we connect down in the bar. I have to say though all the other staff we had dealings with friendly and helpful. Breakfasts were good as was the light meal we had one evening in the bar.

Stayed December 2013, travelled as a couple
Helpful?
Thank Dougie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, 31 December 2013
DougieD
Thank you for your kind review. I am so sorry that the wifi was playing up during your visit and that we were unable to rectify it without outside assistance. The glitch has now been rectified and I am grateful to you for bringing this matter to my attention

Kind regards and wishing you a very happy and healthy 2014

Michael Katzler
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,506 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (268)
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English first
somerset
Level 5 Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 16 December 2013

Hi what a great hotel, walking distance to all the lovely shops and walking distance to the beach, very nice lovely walks all so near by. The rooms were spotless the food top notch would not hesitate to go back.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crazy87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, 31 December 2013
Crazy87
Thank you for lovely short and sweet review. Your compliments mean a great deal to all of us and we appreciate you writing however brief to say how much you enjoyed your visit. Thank you!

Kind regards and wishing you a very happy and healthy 2014

Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 December 2013

My husband and I stayed 2 days at this hotel as a birthday surprise.
We were very impressed with the friendly and helpful staff.
There was an excellent choice of menu in the restaurant. Breakfast was buffet style and included a hot menu. All areas were spotlessly clean, well decorated and furnished. Our room was very comfortable and included tea making facilities.
The lovely warm swimming pool was a bonus open until late at night and towels are provided.
This hotel is a pleasant 15 minute scenic coastal walk ( or inland) into town.
Be aware there are steep slopes along the way.
This was an excellent break where we were able to enjoy all the Christmas lights/ decorations and activities in the town.
Hotel car parking is charged at £2 per day. This is donated to a local Children's Hospice which the hotel supports.
Give this hotel a visit . You will not be disappointed.

Room Tip: We stayed in a good sized room with a balcony at the front of the hotel .
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susankinsella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, 31 December 2013
Susankinsella
Thank you so much for the lovely review. I was delighted to read that enjoyed your birthday treat and that all aspects of the hotel met with your unreserved approval. I do hope we shall have the pleasure of welcoming you back in the not too distant future.
Kind regards and wishing you a very happy and healthy 2014

Michael Katzler
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
southern africa
2 reviews
Reviewed 13 December 2013

I return to this hotel because it is so nice atmosphere with the staff who all are friendly and happy. I find it helps me relax away from home. The menu in restaurant has been changed since I last visited and it was really excellent. The egg Royale and the sea bass I can highly recommend and they gave me a free half bottle wine ! you can't fault their efforts. The room was smaller than before but in a way nicer and warm and perfectly clean. I will keep going there because it is perfect place and really excellent value.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shlomomayer66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, 31 December 2013
Schlomomeyer66
Thank you very much for the most complimentary review. It is especially rewarding when it comes from a repeat visitor. The staff were all so pleased to be appreciated. Please keep visiting us when you are in Bournemouth.
Wishing you a very happy and healthy 2014

Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Albans, United Kingdom
Level 3 Contributor
21 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 December 2013 via mobile

First time staying at this Hotel, I was staying over on business. I spend Monday to Thursday living out of hotels every week all over the country so I consider myself to have a good understanding of hotel qualities. I found the hotel food to be exceptionally good even though the portions were small it was extremely high standard and very well presented. Unfortunately what let it down was the service I received from the restaurant manager, he was not welcoming at all even though it wasn't busy I was never asked how my food was, or was I asked for a desert! There was no atmosphere and did not feel like a friendly restaurant. When I paid for my bill thee was nothing said. Normally at this point you are asked if everything was ok But nothing! Change this and it would be very pleasant.

Stayed December 2013, travelled on business
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, 31 December 2013
Mark B
Thank you so much for your kind words about the food at the hotel - the chef was delighted that you enjoyed it. I am sorry that the Restaurant Manager appeared disinterested - I very much appreciate your bringing this to my attention and the matter has now been dealt with.
Wishing you a very happy and healthy 2014

Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
corby
Level 6 Contributor
180 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 2 December 2013

My wife and I have stayed here three times and we've never been disappointed. Excellent staff-very friendly without familiarity. The food and restaurant are also good and from what I recall the pool is first class. Room 200 we stayed in, no complaints at all.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bertthefish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thehotelroyale, Owner at Best Western Hotel Royale, responded to this review, 10 December 2013
Bertthefish
Thank you so very much for the most complimentary review - it means a great deal to all of the staff here to be appreciated so much. It is especially rewarding when a Top Contributor with 128 reviews published says such nice things about us - thank you!
We hope you will visit us again soon

Kind regards

Michael Katzler
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Hotel Royale

Property: Best Western Hotel Royale
Address: 16 Gervis Road, Bournemouth BH1 3EQ, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Bournemouth
#9 Family Hotel in Bournemouth
#12 Romantic Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Hotel Royale 3*
Number of rooms: 64
Official Description (provided by the hotel):
The privately owned Best Western Hotel Royale is situated on Bournemouth's exclusive and tranquil picturesque East Cliff. All 64 bedrooms - including eight spacious Studio family rooms - have been designed with comfort and relaxation in mind. The modern leisure club boasts a large and airy indoor swimming pool. Adjoining the leisure club are the hotel's beautiful sheltered gardens, ideal for soaking up the Bournemouth sun. At The BEST WESTERN Hotel Royale we are very conscious that the actions of each and every one of us may have an impact on the environment. This is the belief that everyone at the hotel works with each and every day to ensure we're doing our bit to help build a sustainable future. To this end we currently hold a Prestigious Gold Award in the Green Tourism Business Scheme of which we are extremely proud. The hotel has a Green Committee who meet regularly to ensure that the Green Policy and Green Aims are not only followed, but are constantly updated to ensure that our commitment to the environment and the principles and standards we set are at the forefront of our decision making. All staff at the hotel are required to comply with our policies and are trained accordingly. ... more   less 
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Also Known As:
Best Western Royale
Best Western Bournemouth
Bournemouth Best Western

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