We booked this hotel as part of a break in England and arrived anticipating the standard of accommodation we have come to expect from Best Western only to be let down. The room we were originally allocated was small, shabby and did not greet us as being fresh. The Receptionist rang to see if all was okay and I said that we weren't. She seemed to do her best by showing us two alternate rooms, one of which I accepted because, although still small, it appeared to be brighter. However, the television was placed high on the wall, making it difficult to see easily, the double bed was uncomfortable,wardrobe space was very limited and there was only one easy chair in the room. The water for the bath or shower was not very warm , probably due to the room being on the third floor and this may have been better in the lower rooms. As others have said, the walls are quite thin and noises do travel .
We ate in on our first evening , the food was lovely and the complimentary wine with a two course meal was appreciated , breakfast was satisfactory and the staff were pleasant .
As the car parking charge was for charity, we did not mind paying this .
We weren't asked at checkout whether things had been okay so didn't get a chance to mention about the room. I can appreciate that there are likely to be small rooms in older hotels but, on a three night stay we would have expected better accommodation.
- Official Description (provided by the hotel):
- The privately owned Best Western Hotel Royale is situated on Bournemouth's exclusive and tranquil picturesque East Cliff. All 64 bedrooms - including eight spacious Studio family rooms - have been designed with comfort and relaxation in mind. The modern leisure club boasts a large and airy indoor swimming pool. Adjoining the leisure club are the hotel's beautiful sheltered gardens, ideal for soaking up the Bournemouth sun. At The BEST WESTERN Hotel Royale we are very conscious that the actions of each and every one of us may have an impact on the environment. This is the belief that everyone at the hotel works with each and every day to ensure we're doing our bit to help build a sustainable future. To this end we currently hold a Prestigious Gold Award in the Green Tourism Business Scheme of which we are extremely proud. The hotel has a Green Committee who meet regularly to ensure that the Green Policy and Green Aims are not only followed, but are constantly updated to ensure that our commitment to the environment and the principles and standards we set are at the forefront of our decision making. All staff at the hotel are required to comply with our policies and are trained accordingly. ... more less
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- Also Known As:
- Best Western Royale
- Best Western Bournemouth
- Bournemouth Best Western