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“So disappointing”
2 of 5 bubbles Review of Hotel Collingwood

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Hotel Collingwood
Ranked #8 of 66 Hotels in Bournemouth
Certificate of Excellence
Lincoln, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“So disappointing”
2 of 5 bubbles Reviewed 10 October 2012

I was looking forward to staying at the Collingwood with a disabled partner. We parked at the front door to register, leaving the disabled badge clearly on the windscreen just for as long as it took to check-in.
The lobby and reception looked very inviting and we felt we had made a good choice; this was soon to be dispelled. The lift to the room allocated was very small with several groups of people all trying to pack in at the same time, making no allowance for others.
Reaching the third floor took some time and on arrival we started looking for the room.

It was down four steps, along a very long corridor, up three steps, several twists and turns and then another long corridor to a small hallway with three doors all facing each other. On entering the room we fell into a tiny bathroom which displayed signs of great neglect. The sink was stained, cracked and dingey, the shower/bath much the same with ripped floor covering and missing tiles.
The tiny double bed looked like something from a dosshouse, slanting to one side with no headboard. The were two stained bucket chairs and no table. The carpets were soiled and forgotten and all in all very poor for amount to be charged.

Returning to the front desk, the receptionist made the usual apologies and after some searching found a another room which she said could only be for half of our four days stay and we would have to move.
Thinking this would be better, we made the arduous journey to another room which was easier to find. This had weather beaten and peeling window sills and frames with the filthiest light switch I have ever seen. The bathroom had been retiled after a fashion but the whole room left much to be desired.

We returned to reception to find the poor receptionist still alone and swamped by several people trying to gain satisfaction with their rooms, together with a persistantly ringing telephone.
I said we would not be staying if that was the best they had for about £400 for four nights, whereupon she said we will have to charge for the cancellation. I said, "we are not late, not a no show and not in default of the Terms and Conditions".
All we wanted to do was see what we were getting, keeping in mind I had asked for them to consider my partner's disabilities, the distances and steps to be negotiated. The receptionist did admit the rooms were ready for refurbishment!
I telephoned the booking agents who told me to leave immediately, if not satisfied.

On returning to our car we found a man inspecting the Disabled Badge with a view to charging us £95 parking fee as we were not registered on his computer for hotel parking. I gave a short explanation and departed. As an Admitted Solicitor of 40 year's standing, just let them try to serve the ticket.

Within minutes I had searched the internet and found a fabulous place for about the same daily rate where we stayed for 6 days and not four, and thoroughly enjoyed the most sumptuous surroundings.

Moral: It pays to check things out. Some of these Old Victorian Hotels need demolition.

Room Tip: Always read the guests' critique. Not the good ones but the unhappy ones before making your choi...
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  • Stayed October 2012, travelled as a couple
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank davidrwburns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
barryclarke, Owner at Hotel Collingwood, responded to this review, 19 October 2012
We accept the bathroom in the room initially mentioned requires refurbishment which is being carried out at the end of October. The bedroom is fine and many guests request this room

We would, however, take issue with the other points raised : -

The corridor has just 4 steps down and is not unusually long. We have been unable to refurbish this room prior to the above date because many people particularly request this room so I feel the description of its condition is exaggerated. We pride ourselves on the cleanliness of the hotel, as you will see from the many positive comments received. Neither the carpets nor the chairs are soiled , the bed is a standard 4’6” double and does have a headboard. The bathroom of the second room has recently been fully refurbished

We always do our utmost to ensure the individual needs of our guests are met but were only informed of the gentleman’s disability upon arrival. I have been advised that several other guests arrived at the same time and were being checked in, none of whom had any complaint with their rooms. The lift carries six passengers and was new in 2010.

The gentleman was advised that they would need to cancel the booking with the agents that it had been booked through and my colleague telephoned them in order that he could do this whilst at reception.

The hotel has guaranteed parking at no extra cost to the rear of the hotel which is monitored by a car registration recognition system. The drive in front of the hotel where the gentleman parked is not subject to the system. The hotel does not issue car parking tickets nor do we have a man inspecting cars.
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587 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (182)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Northampton, England, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 9 October 2012

Very pleasant hotel nicely furnished and decor bright and modern.room spacious and very clean.Staff very efficient no waiting around for anything. Nice little swimming pool and jacuzzi very welcome after a busy day out. Not forgetting the steam and sauna which was much enjoyed by my husband.The breakfast was excellent. All in all a very enjoyable stay in Bournemouth.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshunt, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 4 October 2012

Hotel is clean and tidy. The maid service could not be faulted. The kids found the pool and the games room enjoyable.There is evening entertainment ,which although catering for the older clientele, did keep the kids occupied
The staff were friendly and helpful. The food was excellant, with good choices. Close to beach and local restaurants. Five minutes walk to the BIC, and the pier. Slightly longer walk to the town centre (or a £3.50 cab fare).
A major plus was the more than adequate car parking facilities.
Will definitely being returning.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 6 September 2012

This hotel was a last minute booking as most of the other hotels in Bournemouth were fully booked, but so glad we stayed here. The Hotel was very clean and staff lovely. As a younger couple though i think the entertainment is aimed at the older person so we didnt take advantage of this. This hotel has a pool, jacuzzi, sanua, steam room, Gym and a small games room, of which were all very clean. The room we stayed in was quite small, but then who needs a big room for 2 people! our room must have been one of the updated rooms and the bathroom looked new. Beds were really comfy. breakfast finishes at 9.30, which for me was a little early.
being 26, there wasnt really much for me and my partner to do in the area so found ourselves bored after a few days, apart from laze on the beach, and we had fab weather.
Overall though, i would recommend this hotel to anyone who stays in the area. One tip though, to get to the shops/beach there is a very steep hill to go down so might not suite anyone who dont do hills !!!

Room Tip: We had a room round the back, even tho it over looked the car park it was quiet, Who spends time lo...
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  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carrie O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northants
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 3 September 2012

This is our 4th visit to the Hotel Collingwood. Our room was perfect, heating on if we needed it, exceptionally clean. Service from Reception and the Restaurant cheerful and efficient. The meals were all very enjoyable. The Hotel has redecorated the public areas and updated the swimming pool facilities. Would highly recommend this hotel.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank relaxedNorthants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gloucestershire, UK
Level Contributor
64 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 3 September 2012

We stayed for 2 nights during the air festival. We spent very little time at the hotel or in the room - just enough time for a sleep and a shower. However, the room was a great size (we had a superior room) with a nice bathroom. It was spotlessly clean.
All staff were friendly and helpful.
The hotel feels quite old fashioned, but I really liked that. A lot of the guests were older than us, but I liked that too. It was very quiet.
My only minor points is that I would have liked a vegetarian breakfast (a few veggie sausages would have done). Also the bed was quite uncomfortable (I woke up a few times with pins and needles down the side I was sleeping on) and a king sized bed would have been much better and would have fitted fine in the room.
However, I'd definitely stay here again. Great location, handy car park and perfectly decent.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JC9079
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, United Kingdom
Level Contributor
56 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 3 September 2012

Enjoyed this friendly hotel. Good points for me was evening entertainment and great breakfasts. Only negative was that in my view evening meal was too convenience food based for my taste.
Would stay again if in area

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roger050950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Collingwood

Property: Hotel Collingwood
Address: 11 Priory Road, Bournemouth BH2 5DF, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
#6 Romantic Hotel in Bournemouth
#6 Family Hotel in Bournemouth
#10 Business Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Collingwood 3*
Number of rooms: 53
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Also Known As:
Collingwood Hotel Bournemouth

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