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Hallmark Hotel Bournemouth West Cliff
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Reviews (2,102)
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All reviewsspa breakwest cliffa lovely stayself serviceleisure facilitiesshort breaktown centre
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1,364 - 1,369 of 2,102 reviews
Reviewed 9 February 2014

Visited the hotel on Saturday to trial the gym and spa area. Before visiting I phoned the hotel and spoke to Nikki who was friendly, professional and took my details punctually and efficiently. When we visited the gym, an hour later than expected, we were welcomed and greeted by Sam, the receptionist at the Spa area. Again, Sam displayed a friendly, courteous and polite manner.;she explained everything to us, showed us the facilities and made us feel very comfortable and welcomed. A delight to receive such good service.

  • Stayed: February 2014, travelled as a couple
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Thank Nicola N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this reviewResponded 16 February 2014

Thank you very much for your great comments, once again it is a pleasure to thank Nikki and Sam for their great customer service, they are two big assets to the team spa. I will pass on your comments to both members of staff and look forward to welcoming you back in the near future.

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Reviewed 8 February 2014

booked a spa weekend as a birthday treat told to book treatment with spa only to find out that they were fully booked,the hotel should not of taken the booking if the spa cannot give the treatments so beware and check first because they did not let me know for 3 days and the attitude is well we can cancel the booking or just have a room and breakfast break not concerned with ruining someones birthday treat.

  • Stayed: February 2014, travelled as a couple
    • Value
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1  Thank Charlie1364
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this reviewResponded 16 February 2014

We are disappointed to hear that you could not get availability at our popular spa, we always advise when making your accommodation booking to reserve your treatments (or time should you not know exactly which treatment) immediately, however I believe that on this occasion the contact with the Spa was not made and unfortunately when you were in contact to make the bookings all of our treatment rooms were full. We are reviewing our procedures to insist on treatment reservations at time of accommodation booking to avoid any such repercussions.

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Reviewed 8 February 2014

Just returned from an overnight stay at the Hallmark Hotel & Spa, Bournemouth & have to say, we both thoroughly enjoyed it. Spent a few hours in the Spa yesterday, a lovely 3 course dinner last night & great breakfast this morning. All the staff were very polite and helpful, food was all excellent, room very clean and tidy. No complaints. Would highly recommend. Thank you all.

Room Tip: We had an Executive Double on the Ground Floor, very nice.
  • Stayed: February 2014, travelled as a couple
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1  Thank Sara T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this reviewResponded 16 February 2014

Thank you for your nice comments and its great to see you enjoyed the food in the restaurant and our spa. We have become the venue in Bournemouth to celebrate anniversaries, birthdays and other special occasions and its pleasing to hear that our staff have made your anniversary so special.

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Reviewed 3 February 2014

Perhaps the best asset of this hotel is the staff! Very friendly and helpful.. Place is a little tired in places but overall worthy of its 4 stars... Food was very nice... service again in restaurant exceptional.. Didn't try the Spa or leisure facilities but had a quick look and all looked very nice.. Room was very spacious.. bathroom almost as big as the bedroom! And the power shower Phenomenal! I wouldn't hesitate to come back!

  • Stayed: January 2014, travelled as a couple
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Thank NEONDISCOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this reviewResponded 16 February 2014

Thank you very much for your kind words, we invest most of our time and money in the training and development of our best asset, the staff. It is nice to see that this pays off. We are hoping that on your next stay you take time to utilise our wonderful Spa and Leisure facilities. We look forward to welcoming you back to the hotel in the near future

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Reviewed 3 February 2014

My sister and I spent thr 1/2 and 2/2 at the hallmark hotel. We had a very happy and relaxed weekend. We had room 203, a lovely bigroom with a largebalcony, worth noting for the summer months. It was a really quiet room, tea and coffee facilities were supplied along with light robes and slippers for the pool and spa. Without exception, every member of staff we had dealings with , were very friendly and go out of their way to assist you. We had a light lunch when we arrived which was delicious. We spent a couple of hours on a leisurely dinner Iin the evening, three courses of scrumptios food washed down with a wonderful bottle of wine from Chile, followed by cheese board and a delicious glass of port. We woke up the next day to a leisurely breakfast, very tasty.we had a walk along the sea front and came back to use thepool and spa and finished off with a light late lunch.
thank you hallmark staff for giving us a weekend to remember.

Room Tip: The ground floor was great.
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Thank shelaghstrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louise A, General Manager at Hallmark Hotel Bournemouth West Cliff, responded to this reviewResponded 16 February 2014

Thank you very much for taking the time to pass on your experiences following your recent stay with us, I am so glad that it was a memorable visit. 203 is one of our executive rooms which most people upgrade to and really appreciate the extra value that you get from these rooms. I will of course pass on your wonderful comments to the team and we all look forward to welcoming you back to the hotel in the near future.

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