My boyfriend unwittingly booked a birthday break for us at this hotel. On reading the reviews prior to leaving I was a little worried what to expect. We were not disappointed
On arrival at the hotel, having parked a good 5 minute walk away (tiny car park full) you are greeted with a £50 charge to cover any 'costs' you may incur during your stay... This is refundable but takes 2/3 days after check out..
The room we stayed in was very small but sufficient. As mentioned in other reviews there were no pillow or mattress protectors on the bed and also a few stray hairs.. The walls are very thin and you can hear some of what's going on next door. The lock in the bathroom was just a hole and the shower freezing. When next door were showering you could hear a massive gurgle coming from our bathroom plug hole!? There were warning signs in the bathroom to be wary as the towel rails can get very hot - ours was stone cold!
Later that day we decided to order some food to the room. We then discovered we had no phone. So dialled the hotel number direct from a mobile. First through to the kitchen. We were then redirected to the bar. Then to reception where the phone just rang and rang. It was then picked up and immediately hung up. So I had to go down to reception to place the order ( bearing in mind an additional charge of 4,50/4.95 'tray charge' is placed upon any order to the room, this defeats the object of room service). I was told you have recently installed a new switchboard system and this could explain the hassle.
The following day we dared try the spa - we skipped breakfast having read other negative reviewed.
The sauna was out of order along with the hand dryer and an overflowing toilet in the changing rooms added to the ambience. It certainly felt less than 'luxurious'. We paid £148 for one nights stay and felt it was totally overpriced and unjust.
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel