It was not in my intention to write a bad review. However, after being ignored by the hotel staff I feel this is the only way of showing my disappointment.
I would not complaint about old décor, dark corridors and hot room if only the areas would be clean!
As soon as I checked in to the room 84 I noticed that toilet was not cleaned, bedroom bin was filthy, bedroom mirror full of smears, blood marks on bathroom mirror and bed linen was not changed (full of hairs from previous guest)!
I contacted the reception and requested housekeeping service as above-mentioned faults were found by me and it was absolutely unacceptable.
After returning to the room I noticed that bed linen was changed and toilet cleaned. However, no one bothered to clean mirrors and bedroom bin (even though I left it on the stool so they can see it). As it was late I decided to wait until next day and see if housekeeping will pick up on these while cleaning the room.
Unfortunately, after returning to my room this afternoon I noticed that none of mentioned has been cleaned... Speechless.
Also, it would be beneficial is someone could check the cleanliness of public areas from time to time. Not vacuumed lobby carpet and thick dust in the lift ruins the first impression.
On top of all these there is no way to connect to the internet. I mentioned it to the reception staff on few occasions and still nothing has been done. Only thing I was told was ''it is not the first time we are having problems with the router''.
The most disappointed thing about my stay is that no one even bother to apologize for any of issues.
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel