A promising start... some very nice public spaces, well proportioned and well furnished...
Reception greeting: severly limited by the lack of English speaking skills of the check-in staff.... which proved to be a regular theme running through the hotel. It did act in our favour when full afternoon tea arrived instead of the scones and cream ordered though. At other times it was infuriating.
A lift.... which looks like something from a bygone area, and has the lack of reliability that comes with great age...
A room which looks good but lacks modern standards... like still having blankets rather than duvets....
And non existent maintenance staff. We reported a phone that didnt work (the receiver wasnt even connected), and a ceiling fan that died part way through the stay. No one ever came to resolve the problems, and it appeared that no one cared.
And a German coach party that took over the hotel and seemed to think it was perfectly Ok to have a coach revving outside for 45 minutes at 7.45am in the morning.
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel