In the interests of fair play I stayed here free of charge so feel responsible to make it clear that I am making these comments from the point of view as if I were a paying guest. However, as it was the result of a complaint about another hotel I feel I have the right to an opinion.
We arrived at the hotel very early and was told that we would be able to park in the car park if we needed to. However, as it was raining we were looking for something indoors. Which the receptionist was only too pleased to help us with.
When we returned later in the day, we were greeted by a welcoming and stylish reception area and a fairly prompt check in. However, that is where the good things ended...
We were told that we would need to take the lift and then a set of stairs. Nothing like feeling like a valued customer than being stuck in the 'loft!' When we did get up there the lift looked like it hadn't seen a paint brush until well before the hotel was originally opened! The same has to be said for the communal hallways. They were very dark and difficult to navigate.
When we got to the room it was nice enough. However, some of the final touches that would set this hotel apart from others just weren't there. I am talking tiny details but to my mind, this is that would make you stand out. Having said that we did get a good nights sleep and that's the main thing!
A special mention has to go to the macerator that woke anyone up who was staying on the same floor! Due to the fact that we were in the 'attic' the plumbing did not reach that far. It was clear that whatever chain this hotel was before they didn't use the attic for rooms, hence the need for another system. Every time a tap was turned on or the toilet was flushed this would spring into action waking up half of Bournemouth! Not a very nice touch to the 'overall experience' I have to say.
Anyways, onward and upwards, hopefully! We went for breakfast the next day and gave our room number. Whilst I was away from the table a waitress approached my wife and told her that we would need to pay for breakfast. When we repeated the room number to them and told them we were on a bed and breakfast stay there was no apology at all!
The breakfast was adequate, but not something I would have paid £9.95 for. Not when you have such a selection of cafes in Bournemouth. Having said that a lot of chain hotels seem to be charging this price now so I don't blame Hallmark.
I have to repeat again that this was a complementary stay so even I agree that I have very little to complain about. However, I feel that this website is about sharing opinions and I feel that paying guests should approach with caution!
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel