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“Tired but friendly”

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Hallmark Hotel Bournemouth West Cliff
Ranked #43 of 66 Hotels in Bournemouth
Reviewed 17 July 2014 via mobile

Staff were very friendly, hotel was very shabby and needs investment. Spa wasn't great, work men traipsing in and out. Grouting all black showers extremely low water pressure not great when you have long hair! Indoor pool cold and full of builders sand. Luckily didn't spend too much on accommodation otherwise I'd have been extremely disappointed. Breakfast was good but I wouldn't rush back.

Stayed: May 2014
Thank Giuliani7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,066 - 1,072 of 1,947 reviews

Reviewed 16 July 2014

We had the misfortune to stay in this hotel for two nights. Having read the reports on Trip Advisor, I knew not to expect too much and was not disappointed. The room was exceptionally small, hot and stuffy although there was a fan. The decor was depressing to say the least, and as for the bathroom, it was archaic, like something out of the 60's! The sink was blocked, the hot tap on the bath did not work, the shower head was broken and soaked the room when used. The bed had only one bedside light, where was the other? We did ask to change rooms but apparently the hotel was full so it was not possible. The whole hotel is tired and in need of complete refurbishment. How it has 4 stars is beyond my comprehension. Breakfast was actually very good. Credit where credit is due! All in all, not somewhere I will ever return and certainly would not recommend to anyone.

Room Tip: Just don't stay here! There is much better available elsewhere for the same money.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
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1  Thank Tidel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

We arrived at the hotel and parked up in their free car park which was great. The hotel is in a great location and it is only a short walk to the beach. The beach is just beautiful as well. There is a fantastic harvester which is just down the road which does a big breakfast for £5.99 it is just next to the beach so a great location. That is if you didn't want to pay the £10 for breakfast in the hotel.
The décor of the hotel is quite modern and the pool looked very inviting but the sun was out so we went down to the beach.
Our room was on the smallish side but was tastefully decorated and clean. The bathroom was in no way a 4 star with a very pointless shower screen so all the water flooded the bathroom which was a little problem (room 51)
We stayed 2 nights and went out on the Saturday and placed the clean my room sign on the door handle. We arrived back to our room at 5pm and it had not been touched. I went downside to ask if we could have new towels at least but the lady looked up at the clock and said 'yes, someone will be up.' It never happened!
We checked out next day and then went exploring.
Bournemouth is such a fantastic city! The beach is amazing and the gardens in the middle of the city are so inviting. We spent a good hour passing the day with people watching :)
Would I recommend Hallmark? No, probably not. It worked out at £100 a night which is quite pricey for a hotel that is very, very hot, poor bathroom quality, one that does not clean your room or towels and also has no Wi-Fi in the room.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
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2  Thank l_expl0rer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

I booked a pamper break with my friend here and have to say I would never stay at this hotel again. The entire experience from arrival to departure was a complete farce. The room provided needed some serious upgrading, I did not expect paint to be peeling off the doorframes. The robes that should have been provided on arrival eventually turned up on the 2nd day ( too late) and the sauna did not even work. The steam room was also only on half strength. I could say so much about this establishment that is wrong but would not waste my breath as I believe the checkout said it all, every single guest had a complaint to make and the manager Louise was completely disrespectful. Her attitude was 'tough' I would rather have paid more money and stayed somewhere else. The only good thing about this place was the food

Room Tip: Don't bother, find somewhere else
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  • Stayed: May 2014, travelled with friends
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4  Thank Barbara s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014 via mobile

We arrived on the Friday for a friends hen wkd. The rooms were clean and plenty of room and nice bathroom with bath and shower. Some of the girls had rooms in the extension part of the hotel and these were noisy and not always hot water. The old part was better I think. The staff were all lovely and couldn't do enough for us. The lift would be the only down side as not modern with only 4 in at a time. We all had lunch the first day and was really tasty with lots of choice.

  • Stayed: June 2014
    • Value
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1  Thank Magdub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2014

I was a bit apprehensive after reading some of the reviews. I was staying for 3 nights for a conference and someone else had picked the hotel. It is in need of a bit of TLC, but looks as if the owners have made a start. My room was quite large, nice bedding, shower needed a bit of attention, but there was a bath as well. Very clean. The bar area was nice, breakfast good and staff helpful. Pool was small but very well kept and clean. But out of town but near enough to walk (downhill) but a bit too far to walk back (uphill!). Taxi £4 to the conference centre.

Would definitely go back.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank polly999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2014 via mobile

Some very helpful staff, as in all hotels, some that go the extra mile for customer satisfaction, some it's a job ! Nice room with all amenities, reasonable food, pleasantly served. Needs some tlc in places, but the lounge area is very pleasant. Good few days away, thank you

Stayed: July 2014
1  Thank Neil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Bournemouth West Cliff

Address: 7 Durley Chine Road, Bournemouth BH2 5JS, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Bournemouth
#16 Luxury Hotel in Bournemouth
#17 On the Beach Hotel in Bournemouth
Price Range: £48 - £154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Bournemouth West Cliff 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more   less 
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Also Known As:
Bournemouth Hallmark Hotel

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