What a hateful shower the management (Racheal) and staff were. Miserable, unwelcoming and abrupt when asked simple questions. I witnessed so many people complaining about hospitality and the state of the place it was laughable! Tiny rooms not suitable for two people at all also boiling hot, stuffy, dated decor, dirty carpets, everywhere thick with dust and bathroom filthy. Electricity failed leaving the whole floor without use of kettle, hairdryer, fan ect. I could wee faster than the shower pressure! Cold water tap runs warm then hot! Floors in Pool and spa areas very dirty. Grit in both pools. Garden area dirty. Delapadated place in need of a huge facelift. Light fitting outside our room fell down missing my head by an inch! Reception laughed when I reported it! Totally overpriced food, drinks and definitely rooms. DO NOT .... I REPEAT.....DO NOT STAY HERE!
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel