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“Shockingly bad! Incompetance at its best!”

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Hallmark Hotel Bournemouth West Cliff
Ranked #44 of 67 Hotels in Bournemouth
Reviewed 20 July 2014 via mobile

What a hateful shower the management (Racheal) and staff were. Miserable, unwelcoming and abrupt when asked simple questions. I witnessed so many people complaining about hospitality and the state of the place it was laughable! Tiny rooms not suitable for two people at all also boiling hot, stuffy, dated decor, dirty carpets, everywhere thick with dust and bathroom filthy. Electricity failed leaving the whole floor without use of kettle, hairdryer, fan ect. I could wee faster than the shower pressure! Cold water tap runs warm then hot! Floors in Pool and spa areas very dirty. Grit in both pools. Garden area dirty. Delapadated place in need of a huge facelift. Light fitting outside our room fell down missing my head by an inch! Reception laughed when I reported it! Totally overpriced food, drinks and definitely rooms. DO NOT .... I REPEAT.....DO NOT STAY HERE!

Stayed: July 2014, travelled as a couple
2  Thank Sarah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,029 - 1,035 of 1,914 reviews

Reviewed 19 July 2014

If I could rate "0" then I would. It's allegedly a 4* Hotel, more like a 0* Hostel

- Extremely rude Manager (Namely Rachel - hard faced sour puss whos in desperate need of basic training in customer care and people management)
- Unpleasant and miserable reception staff
- Boiling hot/stuffy rooms with fan that didn't work (I could blow on you with better results)
- NO COLD WATER AT ALL FROM COLD TAP!!!
- Old, tired, dirty & scruffy decor in rooms
- Tiny double rooms with a single wardrobe for 2 people
- Filthy dirty (full of grit) pools and spa areas also dirty unkempt garden area to the rear
- Pushy staff ringing rooms selling spa treatments then asking again when you pass reception 10 minutes later
- Bar staff ignorant left waiting an age for a drink even though the hotel was practically
empty

****THIS HOTEL NEEDS CLOSING DOWN ASAP****

Room Tip: Just don't stay here...stay anywhere else...in your car even just NOT here!
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
5  Thank Annie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

This hotel is absolutely beautiful and clean, the staff are friendly and helpful. The spa facilities are wonderful, with two pools, aromatherapy cave which is so relaxing!! Relaxation lounge, Jacuzzi, steam room and sauna. The room was very clean as well with a big comfy bed. At first it seems like the hotel is a bit far from the sea front but its about a 5 minute walk to town and a 10 minute walk to the sea front which isn't bad! It has free car parking and Wi-Fi which is excellent for Bournemouth as a lot of hotels charge for parking! Will be going back :)

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Emz1771
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014

We arrived on a sat afternoon to an incredibly grumpy Indian gentleman at reception. I understand that people can be busy with work but he distinctively made us feel incredibly unwelcome and was not a good experience.

The room needs updating a little but slightly modern...however the bathroom was old and very unmodernised and horrible. Disappointed. There were odd humming noises and banging and on Sunday morning there was a band practising in a dancehall which must be situated above room 2??

Breakfast was good.

Despite there being a party of 30 with us the staff were incredibly unhelpful in opening the late bar at 12.30 and one gentleman was rude to my father in law.

I would avoid this hotel like the plague. The only positives were that is is close to shops and beach and that the breakfasts were nice.

Def not worth the money of £250 for 2 nights

Stayed: July 2014, travelled as a couple
3  Thank helendavison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 July 2014 via mobile

Staff were very friendly, hotel was very shabby and needs investment. Spa wasn't great, work men traipsing in and out. Grouting all black showers extremely low water pressure not great when you have long hair! Indoor pool cold and full of builders sand. Luckily didn't spend too much on accommodation otherwise I'd have been extremely disappointed. Breakfast was good but I wouldn't rush back.

Stayed: May 2014
Thank Giuliani7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 July 2014

We had the misfortune to stay in this hotel for two nights. Having read the reports on Trip Advisor, I knew not to expect too much and was not disappointed. The room was exceptionally small, hot and stuffy although there was a fan. The decor was depressing to say the least, and as for the bathroom, it was archaic, like something out of the 60's! The sink was blocked, the hot tap on the bath did not work, the shower head was broken and soaked the room when used. The bed had only one bedside light, where was the other? We did ask to change rooms but apparently the hotel was full so it was not possible. The whole hotel is tired and in need of complete refurbishment. How it has 4 stars is beyond my comprehension. Breakfast was actually very good. Credit where credit is due! All in all, not somewhere I will ever return and certainly would not recommend to anyone.

Room Tip: Just don't stay here! There is much better available elsewhere for the same money.
  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Tidel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2014

We arrived at the hotel and parked up in their free car park which was great. The hotel is in a great location and it is only a short walk to the beach. The beach is just beautiful as well. There is a fantastic harvester which is just down the road which does a big breakfast for £5.99 it is just next to the beach so a great location. That is if you didn't want to pay the £10 for breakfast in the hotel.
The décor of the hotel is quite modern and the pool looked very inviting but the sun was out so we went down to the beach.
Our room was on the smallish side but was tastefully decorated and clean. The bathroom was in no way a 4 star with a very pointless shower screen so all the water flooded the bathroom which was a little problem (room 51)
We stayed 2 nights and went out on the Saturday and placed the clean my room sign on the door handle. We arrived back to our room at 5pm and it had not been touched. I went downside to ask if we could have new towels at least but the lady looked up at the clock and said 'yes, someone will be up.' It never happened!
We checked out next day and then went exploring.
Bournemouth is such a fantastic city! The beach is amazing and the gardens in the middle of the city are so inviting. We spent a good hour passing the day with people watching :)
Would I recommend Hallmark? No, probably not. It worked out at £100 a night which is quite pricey for a hotel that is very, very hot, poor bathroom quality, one that does not clean your room or towels and also has no Wi-Fi in the room.

  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank l_expl0rer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hallmark Hotel Bournemouth West Cliff

Address: 7 Durley Chine Road, Bournemouth BH2 5JS, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Bournemouth
#16 Luxury Hotel in Bournemouth
#18 On the Beach Hotel in Bournemouth
Price Range: £48 - £148 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hallmark Hotel Bournemouth West Cliff 4*
Number of rooms: 83
Official Description (provided by the hotel):
The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more   less 
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Also Known As:
Bournemouth Hallmark Hotel

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