I was a little dubious after booking this hotel because I read a lot of the reviews on trip advisor and it was not looking good!
Firstly, parking was fine. The hotel has it's own private parking area, which was a little full, but someone in our group parked on the road directly outside the hotel without a problem for 3 days.
I was surprised with how nice the hotel appeared, the reception area was clean, welcoming and well looked after. There were two members of staff on the desk, we were seen to immediately. There were 6 of us in the group, each of the rooms were booked under different names, which we weren't aware of and it wasn't explained very well at all to us. We thought the booking was under the person who booked it all... So there was some confusion there. We booked through spa breaks and had the girls night in package, which included wine, popcorn, pizza, chocolate and DVDs. I explained this to the manager
on the desk, who asked what time we would like the Food and that the DVDs should be in the rooms - brill!
We went to our rooms, executive doubles, which were lovely, huge beds, flat screen telly, bay windows, but absolutely BOILING hot!!! Even with a ceiling fan! And asking for a free standing fan which the hotel were happy to give us.
No sign of DVDs in any of our groups rooms, so went back to reception.. We were told, if they're not there, it'll probably be too late now..?! Which wasn't acceptable as we had paid for them, and it was only 19.30pm! Having double checked the rooms, I asked another member of staff who was very friendly and gave us a good selection of DVDs. The food was amazing! Huuuuge amount of pizza, huge amount of popcorn, yummy chocolates and a large glass of wine each!
Breakfast was gorgeous, great selection of food, juices and tea and coffee. Drink prices at the bar, quite pricey, but it's a hotel, you come to expect it.
The spa is in need of some updating... The main swimming pool was nice and clean. The surrounding changing rooms a little grotty, ceilings crumbling, not a lot of space, clean enough... The main spa was nice, another pool and 2 jacuzzi's which were nice. A steam room, which was small and could do with some TLC, a small sauna, ok aromatherapy room and a chill room. Again, the nearby changing rooms were small, only one shower which meant huge queues, but had free lockers which was handy.
All the girls on the break couldn't speak highly enough of the treatments, some had nails done, others back massages and facials. The staff who procided the treatments were friendly and professional. It was divine! And having had some issues with the booking of the treatments, which could have meant we didn't all have the treatments we actually requested, I have to say, the spa manager (I can't remember his name!!!) was very very helpful and tried to do his best to make up for the mistakes that were made... It was eventually all resolved thank goodness.
Location is good and walkable to the city centre.
Overall, the hotel is nice, needs some improvements and there is a definite need for improvement in communication, both between staff and outside booking agents, and particularly between the staff and clientele!
Do not write this hotel off, but I do hope they make some much needed improvements, because there is potential...
- Official Description (provided by the hotel):
- The Hallmark Hotel West Cliff, Bournemouth is centrally located to the town being only ten minutes walk away, and only ten minutes walk to Durley chine which leads to seven miles of beautiful beaches. The hotel offers 83 rooms with comprehensive meeting and event space for up to 300 people. Leisure facilities include two pools, jacuzzi,steam room, sauna, gym and five beauty treatment rooms. Free high speed WIFI, car parking is available at a charge of £10 per night. ... more less
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- Also Known As:
- Bournemouth Hallmark Hotel