we checked into the heathlands on wednesday 18th may for a suposedly 2 night stay on arrival every thing seemed ok we were given a key to our room which had a lovely view over the grounds at the front of the hotel. the problem started when my wife went to draw the curtains that where hanging on the rail by all of 3 hooks we also noticed the radiators that where full of dust as if they had not seen any cleaning for over a year. also room furniture was dusty and needed attention paying to cleaning standards.to accompany these problems was also a large crack and stain in the ceiling. realising buildings like hotels suffer from wear and tear and cleaning oversights can be made we where reluctant to complain. but my wife pointed out to me that in the replys to several other correspondents on this site.the general manager requested that people inform him or her of any complaints whilst in hotel to give them a window of oppurtunity to rectify things. so we headed for reception and requested to see the duty manager the helpfull receptionist called a lady called paula who is the general manager to attend to us my first impressions of this lady was of a person who took pride in her work and for who the comfort and enjoyment of guests was her number 1 priority. we told her our problems and both went to view the room together where she agreed that it was not up to standard and told us to wait in the bar with complimentary refreshments.whilst she resolved the situation even making sure she got a soft drink for our 2 year old. within 10 mins she returned and said that she only had one family room left and we could have that or transfer to the britannia bournemouth .we said we would transfer and she organised everything for us and again was so kind and helpfull.i have stayed in many high end hotel chains such as inter continental and marriott and never received such wonderfull service as we had from paula at the heathlands. so britannia value this lady and give her the resources she needs to make this bournemouths number one hotell. under her management the only way is up.
- Official Description (provided by the hotel):
- The Heathlands Hotel is set in beautiful landscaped gardens in the quaint seaside town of Bournemouth. The hotel is situated in an ideal location in the town centre with seven miles of blue flag sandy beaches just minutes away. ... more less
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