This is a badly run and poorly decorated hotel. The rooms are sparse, even when extra is paid for "Deluxe" rooms. The bath had to be run for 45 mins to clear brown and rust filled water from it. The heating in the room did not work, it was freezing to the point of having to use the trouser press in an attempt to warm the room up. I requested to change rooms, but was told that there was no others available.
I am currently in the process of requesting a refund, which is a long and fruitless process so far. I have received just two responses in two months, one was a holding email and teh other offering a discount to stay again. STAY AGAIN!! Never!!
- Official Description (provided by the hotel):
- The Heathlands Hotel is set in beautiful landscaped gardens in the quaint seaside town of Bournemouth. The hotel is situated in an ideal location in the town centre with seven miles of blue flag sandy beaches just minutes away. ... more less
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