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“Awful "deluxe" room and very poor after service”

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Heathlands Hotel Bournemouth
Ranked #60 of 66 Hotels in Bournemouth
Reviewed 8 January 2014

This is a badly run and poorly decorated hotel. The rooms are sparse, even when extra is paid for "Deluxe" rooms. The bath had to be run for 45 mins to clear brown and rust filled water from it. The heating in the room did not work, it was freezing to the point of having to use the trouser press in an attempt to warm the room up. I requested to change rooms, but was told that there was no others available.

I am currently in the process of requesting a refund, which is a long and fruitless process so far. I have received just two responses in two months, one was a holding email and teh other offering a discount to stay again. STAY AGAIN!! Never!!

Room Tip: For a good room I would go to another hotel all together!
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  • Stayed: November 2013, travelled as a couple
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3  Thank WsM1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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565 - 571 of 1,064 reviews

Reviewed 5 January 2014

I am not going to write a lot as the xmas break was a bad experience in all aspects expect the food dirty room no atmosphere did not feel like xmas at all for the money we payed we expected a lot more. We would not be back went to the royal court hotel in coventry 2 years ago and that was very good I think that brittannia hotels want to improve the heathlands a lot it was a very poor break.
Mike from brecon

Room Tip: Woud not recommend
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  • Stayed: December 2013, travelled as a couple
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2  Thank michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2014

We thought we were booking a better B & B room but what a total disgrace.
. The room was very dirty and obviously so on first glance!.
. The TV did not work!
. The bed had been changed to a smaller one not a problem but, the surround wallpaper was different for about a foot where a foot stall was placed for some strange reason as the bed was not high so did not warrant it.
. The tiles in the bathroom were broken or missing!
. The window was so bad that it let in the rain even though shut!
. The radiator did not work so a heater was in the room but it was not enough to keep out the cold or the drafts!
I could go on but there really is no point as I have written to their head office before and received no response as a result I will never stay in one of their accommodations ever again.
Please think very carefully before booking with this company its just not worth it.........

  • Stayed: December 2013, travelled on business
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3  Thank T1sh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2013

Just got back from Bournemouth from our christmas break.The weather wasn't very kind to us but we had a good time .The hotel was lovely as were the staff,so friendly nothing was too much bother for them .Food was buffet very good plenty of choice nice and hot as were the plates which isn't always the case in some hotels.Our room was ground floor and very spacious
comfortable beds, warm and clean, nice bathroom .The entertainment was first class games, quizzes, cabaret ,really well organised. Father Xmas got everybody into festive mood HoHoHo
Hope to go back in the summer as the garden looked really inviting ,but not for this time of the year. Well done everyone at Heathlands

  • Stayed: December 2013, travelled as a couple
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Thank marilyn020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 December 2013

This hotel was welcoming friendly and practical,the food and service was much better than I expected as it was the venue for a Jive weekend and it topped the list of hotels booked for this reason.A little dated in places but our room was spacious, clean, amd well maintained would definitely come again.

Room Tip: Standard room was as good as executive
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  • Stayed: November 2013, travelled as a couple
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Thank TomDurber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2013

This was our second Blues Weekend at this hotel. The hotel is close to the sea and the Bournemouth shops. Our room and bathroom were both clean and spacious, if dated. The hotel staff were very pleasant and efficient, especially in the dining room. The food is buffet style with two sittings and was regularly replenished. It was a basic menu, but there was a good choice each day. The entertainment was organised and managed by Monica Madgewick over three nights and was superb! The hotel is in need of updating and refurbishing, but this did not stop us from enjoying our weekend.

  • Stayed: December 2013, travelled with friends
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Thank Gem413
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

Okay, I booked a single room in this hotel.
1 - I got a single room which was more like a shoe box near the main stairs and lift. I spent 2mns in the room and asked to be changed as too noisy.
2 - My second room was a double on the side of the hotel. It was dirty with hair on the bed, bin not empty, dusty, and the water running from bathroom tap was yellow... It was also very cold.
And the wall was so thin that I could hear the couple next door having a great time - to put it politely.
3 - My third room was a family room. Large room, clean enough, warm, but above the entertainment area of the hotel...
This hotel needs to go down and rebuild as the site is very nice and close to the beach.

Room Tip: ask for the family room at the end of the corridor
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  • Stayed: November 2013, travelled solo
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3  Thank Pierro_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heathlands Hotel Bournemouth

Address: 12 Grove Road, Bournemouth BH1 3AY, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Wheelchair access
Hotel Style:
Ranked #60 of 66 Hotels in Bournemouth
Price Range: £23 - £78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heathlands Hotel Bournemouth 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
The Heathlands Hotel is set in beautiful landscaped gardens in the quaint seaside town of Bournemouth. The hotel is situated in an ideal location in the town centre with seven miles of blue flag sandy beaches just minutes away. ... more   less 
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