We were concerned about our booking at this hotel (2 nights 2 rooms) after reading so many poor reviews about the Heathlands, so much so we phoned and e mailed(no reply) voicing our concerns only to be told "most of the poor reviews were by guests who always complain" but being shown to
our rooms we were greeted by a broken peeling door frame,broken sash ropes, none of the windows
would open painted shut(we were told by staff as this room is on the first floor opening windows are not required)it looked like the miss matched old furniture was bought from a car boot sale,the mottled carpet was no better than the rest of the room, we asked for a walk in shower on booking, this turned out to be a 2 foot high bath for me to step over( I am recovering from a stroke)the 70s TV was out of reach on the only available space up above the bathroom door,my outstretched arms only needed to be a little longer and I would have been able to touch both sides of the room at once, it was so poor we decided that we would not stay here at any cost!! to be fair the receptionist phoned their sister hotel to see if they could accommodate us as the payment was "none refundable" The Royal Bath turned out to be a fantastic alternative!!! No fault can be attributed to the staff at the Heathlands as they are very pleasent and helpful!!!
- Official Description (provided by the hotel):
- The Heathlands Hotel is set in beautiful landscaped gardens in the quaint seaside town of Bournemouth. The hotel is situated in an ideal location in the town centre with seven miles of blue flag sandy beaches just minutes away. ... more less
- Reservation Options:
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