We arrived at the hotel Last night, quite late as had gone straight from work.
Arrived at the hotel to be met by a dubious looking exterior and an even more underwhelming main foyer. With people sitting around with carrier bags of beer and wine...
Staff were friendly and check in was quick, and it is literally 2 mins from the main walk to the front... Needless to say these were the only positives.
DO NOT STAY HERE!!!!
The first room (209) we were given on check in was a twin when we asked for a double. The whole room had seen better days. The flooring on the bathroom floor had huge gaps where it had been unsuccessfully cut to size. It was also absolutely roasting hot - no AC here!
We went back to the reception where a number of guests were trying to check in but they had no bookings for them.
We told the young lad on reception we were not happy and wanted to move. He spoke to his colleague who was surprised commenting "oh, but that is a really nice room".
They put us in a different room (45) and this was no better. It had a double bed. But was also too hot to bear. The window then also opened directly into the back car park with a delightful view of the smokers corner!
The room was tiny, and you could only just get round the bed. The huge old box TV was precariously balance on a tiny table to one side of the bed. The wall were cracked and damaged in a number of places, and although filled had not been sanded down or repainted.
Into the bath room, we could just about squeeze around the door into the bathroom between the door and the sink. Into the world's smallest bathroom. The tap on the bath was all tapped up with yellow and green taped and didn't work.
Again we went back to reception where the other guests were still waiting.
This time we really were not happy and said we just wanted a refund. The lad had to talk to his colleague who was dealing with another guest. She was allocating keys. She said to the lad they will have to wait (we were literally standing right there) while I do this. So the lad stood doing nothing whilst we impatiently waited.
She asked what the problem was and we explained it was just not an acceptable room. And we just wanted a refund. The offered us a suite at no extra charge but we didn't hold out much hope so we declined and left.
Furthermore I am gobsmacked that this is a wedding venue!
We went to another hotel Menzies - FANTASTIC.
It is right on the front, and for only an extra £18 we had a fantastic stay, with full breakfast included!
- Official Description (provided by the hotel):
- The Heathlands Hotel is set in beautiful landscaped gardens in the quaint seaside town of Bournemouth. The hotel is situated in an ideal location in the town centre with seven miles of blue flag sandy beaches just minutes away. ... more less
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