We have just returned from a 1 night stay (25th Nov) and i can honestly say it was the worst hotel we have ever stayed in and we have stayed in many (including premier inns) The staff at this hotel are rude and extremely unhelpful, to be honest i do not even know were to start.We arrived at 12.15, booked in etc but was not allowed the key until 2.30, ok a little annoying but if they are the rules then fair do's. We had a deal that included dinner, wine & breakfast but was not advised in what restaurant we were to eat in, bearing in mind there are a few eating areas, so when we go down for dinner i went over to ask 3 members of staff standing together, they completely ignored me, i had to butt in and ask as i was totally invisable to them. We eventually find out we are eating in the oceana room as the restaurants are booked out for a wedding and other private functions. We go for dinner which was not good, bad starters (ham terrine full of fatty ham) main meal was ok, how ever everything had a funny colour to it due to the hideous pink lighting, my custard on my pudding looked pink! ( everywhere was badly lit with xmas decor, so we felt like we was in some tacky nightclub) We had an issue with the wine deal, that took 3 members of staff to check that it was a geniune offer, one being a manager, but the worst part was the drinks waiter, he put down our bottle of wine, said there is your wine and walked off, i then watched him go over to other tables show them the bottle, pour a little for them to taste etc. I did mention this to the manager who apologised and she did send over the waiter who also apologised, so we thought ok just a mistake, we all make them! We left the Oceana room, note i am not saying the restaurant as it was not, it was an area they threw some tables and chairs together as everywhere else was being used for private functions, This was proven when we went for breakfast, the room was totally clear of any tables & chairs. So off we go to bed, as we feel like 2 gatecrashers at someones party, well what a nightmare it was like being above a night club (room 206) we call down to reception and said this is dreadful do you have another room, she gave us the keys to room 212, (6 doors along)??? the music was even louder, called down again was told the only other room in this very large hotel was a room with 2 single beds, what a joke, she (Zoe) also said that the manager was made aware of us being unhappy, also the music would stop at 1pm and gave us some ear plugs, how nice! When i asked Zoe why we were not advised of there being a wedding & other xmas parties when we booked the hotel, she told me that we should of had a note left in our room stating a wedding was on that evening, not only did we not have a note but how poor is that, not mentioning when booking but that just shows this hotel is clearly only interested in taking your money. Needless to say when we checkout, not even a mention about our hideous nights sleep,maybe the manager would like to add his comments to this review now as he did not bother during our stay
- Official Description (provided by the hotel):
- Large Modern Resort style seafront 4 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, TripOnline SA, Expedia, getaroom.com, HotelsClick, Evoline ltd, Ebookers, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your The Cumberland Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cumberland Bournemouth
- Cumberland Hotel Bournemouth