We we due to stay at the suncliffe hotel but on arrival we were told we were staying in the hotel next door which was the Cumberland and we were also told we had been upgraded to a better hotel! We were moved due to the suncliffe being fully booked for the following day. I was a bit angry that I was not contacted to being informed of this. However we were given room 417 which on entering looked fine we faced a courtyard after trying to relax after a long journey we were suddenly shocked to hear this dreadful noise which we eventually realised it was the staff service lift behind our bedroom the noise was dreadful it continued from 7am until 11pm. I mentioned to the receptionist the next morning that had we booked to stay longer than the weekend I would have requested another room. The bed was not very comfortable the mattress needed replacing, we also had a flood in the bathroom due to a fauly sink tap that spurted out water. Perhaps we were just very unlucky but it did spoil our stay. The breakfast the first morning we decided to have the cooked breakfast but it was cold however the dinners in the evening was delicious at least we can compliment the chef for that. The drinks were very expensive but we thought it was to be expected. The staff were all very polite and friendly but if I was to go back and stay I would definitely ask for a better room away from the service lift.
- Official Description (provided by the hotel):
- Large Modern Resort style seafront 3 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more less
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- Also Known As:
- Cumberland Bournemouth
- Cumberland Hotel Bournemouth