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“Great hotel ruined by inconsiderate guests”

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The Cumberland Hotel
Ranked #14 of 66 Hotels in Bournemouth
Certificate of Excellence
HILLINGDON
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Great hotel ruined by inconsiderate guests”
4 of 5 bubbles Reviewed 4 June 2013

We have stayed at the Cumberland on 4 occassions and really rate the Hotel, it's in a great location with nice facilities, the pool area is fantastic on a nice sunny day and we had two great days last weekend. However, our stay was spoilt by the people staying in the room above us who came in around midnight shouting and singing and then proceeded to have a party in their room. It sounded like there were at least 6 or 7 girls in the room and they kept coming and going until 5 the next morning. I have spoken to some friends of ours who also stayed at the hotel recently and they had a similar experience and were told that alot of hen parties seem to base theselves at the hotel. I would advise the hotel to keep an eye on this trend or they could lose potential regular customers.

Room Tip: go for seaview with balcony
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mozHillingdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinWood, Manager at The Cumberland Hotel, responded to this review, 5 June 2013
Dear mozHillingdon,

Thank you for your review. You rated us well, so we are pleased that you enjoyed your stay with us. My sincere apologies that you were disturbed by some of your guests. It is a shame that you experienced inconsiderate guests staying with us. They were enjoying their stay even though a bit too much.
I can assure you that rowdy/noisy guests are dealt with and asked to be respectful. My advice is please call down at the time so the management are able to deal with them.
We do have what we call a group bond, where groups are adhered to sign a bond to respect the property, and if so they forfeit a deposit that is held. This deters most from causing disruption. Group bookings of single sex or of similar kind are managed very well, to ensure that all guests have an enjoyable stay.

Once again thank you for complimenting the hotel, and we hope to welcome you back soon!

Best Regards,
Sean Nell
Operations Manager
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3,328 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,109)
Date | Rating
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English first
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 June 2013

Overall a good experience.
Pros : Excellent Service , Awesome Location, Very Clean Bathroom, Nice décor in the Lounge.
Cons : Inadequate parking space, Small rooms, Very small lift

The stay was overall good. The service of the staff is excellent. Since I kept a "Do not Disturb" tag for the whole day, the room service kept a full set of replacement towels in front of the door. Having stayed in N number of hotels around the globe this was something of a surprise for me and a first time experience. The bathrooms are very clean. The location is perfect with a short walk from the beach.
The parking space on the weekends is a problem, though we were given option to park in the nearest Cliffside and Seacliff hotels it was still a very bad experience. Its more like we have to wait in the road and quickly enter when a car comes out of the hotel. We had to spend literally 20-30 minutes both times we took our car out. We even had to park our car outside in the road and come back later to get a parking space. The rooms are pretty small and needs some re designing. For the amount this was the smallest room I have ever got. Also there was some noise from upstairs and near by rooms. The lift is too small and three persons can squeeze in if there is no luggage.

Having said that we forget all the problems due to a very good service both in reception as well as in the restaurant area.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashwin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinWood, Manager at The Cumberland Hotel, responded to this review, 4 June 2013
Dear Ashwin M,

Thank you for a good review. Your compliments regarding the staff and service, thank you. We do endeavour to provide all our guests with great customer service, which you experienced. We have great Housekeeping team, and our Executive Head Housekeeper is on top of her game, and I know she will be really pleased when she reads your review. Her team too!
Unfortunately, the nature of the building is inherited, and where we can, we try to make changes if plausible. Room sizes do vary, but overall they are all good sizes. Our lift, is cosy, but we do have service lift which is operated by staff for luggage ect. which does help the overall usage of our guest lift.
Car parking, is a premium in Bournemouth. We are lucky in our resort of 3 hotels together that we have 3 car parks. When its busy, yes it can be difficult to locate a good spot, but car parking is available on sea front for £3 for the entire day, and free overnight.

I am glad that these minor issues did not deter your stay at the Cumberland.

We hope to welcome you back soon!

Best Regards,
Sean Nell
Operations Manager
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Bournemouth, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 3 June 2013

Cannot fault this hotel in anyway. Excellent food, lovely decor, and FANTASTIC FRIENDLY staff. A seaview room is a must!!! would definitely recommend this hotel to anyone, and we are looking forward to our next stay!

Room Tip: sea view rooms are a must
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jolie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinWood, Manager at The Cumberland Hotel, responded to this review, 4 June 2013
Dear Jolie M,

Your review is just superb. Thank you for a such a great review.

I am sure we will see you again soon.

Best Regards,
Sean Nell
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canvey Island, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 June 2013

Had a great time was there 27th may for 2 nights could not find any downsides to the hotel staff was always polite and could not do enough for you , Had a great room overlooking the front and the pool, had 2 evening meals there as well was really nice good service to , chilled out afterwards in the bar had a good selection of drinks ,
We will definality will be going back again

Stayed May 2013, travelled as a couple
Helpful?
Thank tobyjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinWood, Manager at The Cumberland Hotel, responded to this review, 4 June 2013
Dear tobyjohn.

Thank you so much for your review. Such fantastic comments. You must have had one of our Sea View Rooms. Such great views from them, especially now that the Summer has finally kicked in.

We hope to see you soon.

Best Regards,
Sean Nell
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 3 June 2013

wonderful hotel, good food (six stars)and staff were extremely helpful. Bedrooms need a bit of refinement i.e. toiletries ,tissues etc. had to ask for toilet rolls twice. bathroom lighting poor and could do with more lighting in bedroom ceiling. plumbing and heating need sorting out also. we had to ask for an extra radiator and hot water would only operate if we put on bath taps!!!! apart from that we had an enjoyable four days but the weather was extremely poor and we couldn't go out without an umbrella. shame really because location of the hotel was excellent and we couldn't use the sun beds or outside pool. would definitely go again.

  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank avrils186411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinWood, Manager at The Cumberland Hotel, responded to this review, 4 June 2013
Dear avrils186411,

Thank you for your review. I have noted your comments regarding the room issues you described. Unfortunately with regards, very few our bedrooms, to the bathroom radiator the hot water for the basin and bath circulate through it, and is not connected to main heating gas boiler. This is the building unfortunately. Your comments are constructive, and we will obviously look into it, and will also mention to HK your toilet rolls. But I am glad you enjoyed your stay with us, which is reflected in your rating!
We hope to see you again soon.

Best Regards,
Sean Nell
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Epping, United Kingdom
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 1 June 2013

I loved the art deco style of the hotel. The pinks and grey tones created a stylish and relaxing atmosphere. The reception area, lounges and restaurants were simply gorgeous, and I loved the black and white photos of old movie stars.

We ate at the Ventana restaurant twice. Not only was there a very reasonable 'deal' - the food was superb. On both occasions. Fish was perfectly cooked and the restaurant staff were very friendly and accommodating.

The only let down were the bedrooms. They were clean, but the interior design was a world apart from the rest of the hotel. I saw three rooms - all were very dated.

Room Tip: Do not go for 109.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank smithfamilyhols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinWood, Manager at The Cumberland Hotel, responded to this review, 3 June 2013
Dear smithfamilyhols,

Thank you for your review. Great comments regarding the hotel public areas and the food. I think you ate the Ventana Grand Cafe, which is our 2 AA rosette restaurant, so really pleased that you enjoyed your meal.
We have a continuous maintenance and decorating programme, and I'm sure the rooms you looked at will decorated soon. Thank you for you comments.

We look forward to welcoming you back to the Cumberland again soon.

Best Regards,
Sean Nell
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hove, United Kingdom
Level Contributor
106 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 31 May 2013

Wished we'd booked a sea view room as they were full and we couldn't upgrade when we arrived. Our room was recently decorated and had a new carpet but overlooked the car park. The bar and restaurant areas are really nice and the outdoor pool area looked good too, but it was too cold to enjoy a swim or sunbathe. We had a very nice steak meal using the Thursday night deal which was great value.

Room Tip: The hotel has wooden floors which creak a bit and we could hear people walking above us from our roo...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LizandGary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KevinWood, Manager at The Cumberland Hotel, responded to this review, 1 June 2013
Dear Liz15Uk,

Thank you for your great review. Our Sea View Rooms are just supberb. They are booked out really quickly, but I am pleased you enjoyed your stay anyway.
Thursday Steak nights are very popular, and they are really good value. Glad you took up the offer.

Hopefully we will welcome you back to the Cumberland soon.

Best Regards,
Sean Nell
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Cumberland Hotel

Property: The Cumberland Hotel
Address: 27 East Overcliff Drive, Bournemouth BH1 3AF, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Bournemouth
#3 Business Hotel in Bournemouth
#6 On the Beach Hotel in Bournemouth
#8 Family Hotel in Bournemouth
#8 Luxury Hotel in Bournemouth
#8 Romantic Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Cumberland Hotel 4*
Number of rooms: 107
Official Description (provided by the hotel):
Large Modern Resort style seafront 3 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more   less 
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Also Known As:
Cumberland Bournemouth
Cumberland Hotel Bournemouth

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