My Husband and I checked into the Cumberland for 1 night during the Bournemouth Air Show. It was an incredibly busy morning and after much faffing about at reception (on our part) we found the staff very friendly, efficient and tolerant of our general dizziness when checking in. As it was so busy there were attendants in the small hotel car park ensuring that residents obtained a parking space. I was a little annoyed that even though we had been able to park in a designated space that I still had to leave my car keys with reception. Owning a prestige car I was conscious of the fact that there was no insurance to cover my vehicle if a member of hotel staff decided to move it. The friendly receptionist however assured me that the hotel would take full responsibility for any damage to my vehicle whilst left under these conditions, which put my mind at rest.
We were very impressed with the décor of the public areas of the hotel, you would assume that you had walked into a 4* hotel. The outdoor pool and sundeck was lovely, it was just a shame that the weather dictated that we were unable to enjoy it. I have noted some of the more negative reviews in relation to the rooms and do understand that some may feel slightly cheated once they get into their actual room, as the décor of the main hotel area does raise expectations of what the rooms will be like, in essence above what you are actually greeted with once in the room. I am unable to comment on the superior rooms as I did not see one, however our room was spotlessly clean, comfortable and practical with bags of hot water in the bathrooms. As we only paid £69 for the night including breakfast we thought that we had great value for money. We never normally stay in hotels with a lower than 4* rating as we both have very high expectations. However what you get is clearly reflected in the price and my advice to the moaners would be to put your hand in your pocket and pay the extra to stay in a 4* hotel if you want the luxury element, and don’t let downstairs of the hotel fool you, after all it is a 3 * hotel. It will be nice when the television situation is sorted next month, however with such lovely public areas downstairs why anyone would want to lock themselves away in their room, unless they were unwell escapes me. My only request would be for some lamps on the bedside tables which would give a much nicer, cozy light in the rooms at night.
In order to escape the rain (and lack of planes) we opted for Sunday lunch in the restaurant. The staff were excellent and attentive and my roast rib of beef and giant homemade Yorkshire pud was great. My Husband and I had the 3 courses and a bottle of the house red(which was very pleasant for a house wine) all for the impressive sum of just under £65.00. We thought for what we got it was very good value for money and the portion sizes were giant.
In the evening as we could not face going out in the torrential rain we opted for just a main course (still feeling rather full from lunch) in the brasserie. I have to say I was not overly keen on the menu. I opted for Beer battered haddock which had been fried a bit too long making the fish a little dry. The chunky chips were very nice however. My Husband had the grilled swordfish which he enjoyed but did comment that his baby spinach was missing. The staff in the brasserie were not as attentive as in the restaurant at lunch, however they had, had such a busy day I would imagine they were pretty dead on their feet!
At breakfast there was a great choice of continental and cooked breakfast and again for what we paid it was absolutely fine.
In summary a great hotel for the price, and choice of places to stay in Bournemouth. I would have no hesitation to stay again, although I would probably not choose to eat in the brasserie down to personal preference, not the food as the menu was simply not my bag, so to speak.
- Official Description (provided by the hotel):
- Large Modern Resort style seafront 4 star hotel with 0ver 100 rooms, many rooms with ocean view and balcony or terrace. Two restaurants including Two AA Red rosette award winning Ventana Brasserie, Stylish and trendy Bar and Miami style lido deck with heated outdoor pool( May-Sept), summer BB!Q's and Chill Beds. The Art Deco style resort was Awarded Best large hotel 2009 in the Bournemouth Tourism Awards, is Bournemouth and Dorset's highest AA rated 3 star hotel at 88% in 2013 and also won several national excellence awards in 2011. Rooms are good quality 3 star rooms whilst service is exceptional with stunning public facilties. The Cumberland also has the facilty of an indoor leisure Sauna/Pool complex with squash courts and small gym ( bookable) at Suncliff right next door. Parking is 55 spaces free on a first come first served basis with on street parking in front. ... more less
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- Also Known As:
- Cumberland Bournemouth
- Cumberland Hotel Bournemouth