My friend and I booked a spa day through Highlife deals with two treatments.
We booked on a Thursday when they are open until 8. We arrived at 3.30 after finishing work.
The lobby of the hotel had the distinct odour of toilets and is incredibly dated. We asked about the spa at reception and were told where to go after being given the pin for the security doors! The 'Spa' is NOT a spa. I have enjoyed quite a few spa days at various locations in Bournemouth and elsewhere but this was something else entirely.
On arrival there were people's bags littered through 'reception' and shoved under the desk and the place was generally a mess. We were asked to sit in their 'relaxation lounge' and fill in a form which we did. We asked is there were refreshments and the staff member told us to help ourselves to tea and coffee. There were a few cups on the side with a jug of milk. The milk had clearly been there for sometime as it was room temperature and smelled grim, there was also a fly floating in it which was a sign of things to come....
We were given robes and slippers along with a towel and shown through the dingy corridors to the 'changing rooms'. The corridor was so narrow the poor girl having her nails done had to get up from her chair to let us pass - she had to do this everytime anyone passed through the corridor! It got worse. The changing rooms are dire. Basically there was a bit of partitioning with some curtains to change in and the place was FILTHY!! There were plastic wrappers from the slippers all left on the floor, the towel bin was overflowing and the lockers were so old and broken they didn't work. We were told we could leave our bags at reception, which was left unattended most of the time. This did explain why there were bags everywhere when we arrived though. We were pretty horrified but thought we would give the pool area a chance and duly got changed to go and have a look... the slippers are like hospital slippers and my robe had a giant hole in it. They were pretty poor quality anyway but the staff blamed the tumble dryer. The showers were dirty and there was only two of them. The website describes this place is a luxury spa. This it is NOT.
The pool area was something else. It smelled so strongly of chlorine and the water was cloudy. We didn't venture in because the pool area in general was so filthy. The seating area comprised a couple of cheap plastic chairs...The whole place is out of the 70s. The wallpaper was hanging off the walls and the suspended ceiling tiles were mouldy and discoloured. Overall feeling was dank. The floor in the changing area was dirty and wet with soap scum and so was really slippery. The staff member who showed us to the 'spa' didn't seem shocked or fazed by any of this so I must assume it's the norm.
We decided to get dressed and go to the bar upstairs for a cup of tea as the 'spa' facilities were non-existent and return for our treatments which were booked later. The bar upstairs was in the same vein. The tables were all dirty strewn with dirty cups and glasses. No staff to be seen. We left the premises to have coffee elsewhere.
We decided to risk it and return for the treatments. I have to say that the treatment room was much cleaner and more modern than the rest of the 'spa' generally and the girls who did the treatments were very sweet. We had a massage and facial but they were very basic treatments. The products were ok but were in no way luxurious and my facial left my face feeling tight at the end.
Overall this place is grim and is certainly NOT a spa. If they just stuck to the treatments here it might have been acceptable, not nice but acceptable, but do NOT go here expecting a spa day. You will be extremely disappointed.
- Official Description (provided by the hotel):
- This superb privately owned AA 3 Star Bournemouth hotel boasts 109 en-suite rooms and deluxe suites. It is ideally situated in the heart of Bournemouth's East Cliff, only a short walk from the busy town centre where you can find the Bournemouth International Centre (BIC), the Pavilion Theatre, family friendly pubs and restaurants that cater for all tastes. We are a few minutes walk away from Bournemouth's Blue Flag award winning, golden, sandy beaches and Bournemouth Pier. ... more less
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- Also Known As:
- Queens Hotel Bournemouth