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“Mid week break at the Queens hotel”
4 of 5 bubbles Review of The Queens Hotel

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The Queens Hotel
Ranked #56 of 66 Hotels in Bournemouth
Swindon, United Kingdom
1 review
“Mid week break at the Queens hotel”
4 of 5 bubbles Reviewed 4 April 2014 via mobile

The service in the restaurant was a little slow and I didn't take advantage of the Spa facilities, otherwise it was a very enjoyable stay.
Staff were polite and friendly, room comfortable and clean and tidy

Stayed March 2014, travelled with friends
Helpful?
Thank Margaret W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 10 April 2014
Thank you for your review. We are very pleased that you enjoyed your stay at the Queens Hotel and do hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,335 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (307)
Date | Rating
  • English first
  • French first
  • Italian first
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  • Russian first
  • Any
English first
Miami, Florida
1 review
5 of 5 bubbles Reviewed 2 April 2014

I had to stay in Bournemouth recently for business and decided to take my family and book into a family hotel. This hotel was recommended to us by some friends that stayed there last year.

Whilst I was on business during the day my family used the pool area, and my wife had a spa treatment which she said was great. The family room we had was a little dated but very comfortable and the location was very close to the beach and the town. The breakfast we had was very good indeed, we did not eat in the restaurant in the evening so cannot comment on the food although my wife heard some other guest say that it was good. Probably better than the place where we ate in the town.

Although we're British we live in the USA and I would say that it was comparable to most hotels I stay at in the US. The staff did seem to be enjoying their job which is important. I would recommend this hotel to a family if you want to stay by the sea.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 3 April 2014
Thank you so much for your great review. We are so glad you enjoyed your stay with us at The Queens Hotel. Please let us know if you plan to return to Bournemouth as we would love to offer you one of our newly refurbished rooms next time. Thank you.
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Southampton, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 April 2014

As a family, we had an excellent time on Mothers Day in the restaurant. Decor was just lovely. Lunch was absolutely delicious and plentiful. Restaurant staff very attentive. Reception staff very welcoming. Talented pianist entertained us throughout. Even flowers presented to all the Mothers! Everything was totally perfect. My 10 year old granddaughter was made especially welcome. Thanks to everyone involved.

Stayed March 2014, travelled with family
Helpful?
Thank 55sheilab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 3 April 2014
Wonderful! So glad you had such a lovely time and your granddaughter too. We do hope to see you again in the future at The Queens hotel.
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Telford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 April 2014

Paid 120 pounds for 3 nights in a single room, no problems with the room, apart from excessively hot,and window shook every time a gust of wind whipped up, but hey ho. The lift however was the most annoying thing,as my room was close to it, every time the doors opened there was a terrible scraping noise, and inside the lift door a huge scratch, so obviously, something is scraping along the door every time it opened and closed, i would fix that,especially as there are guests bedrooms within close proximity, The bar was very relaxing and drinks good price, apart from the general managers office in the bar,and i heard some poor lad who worked there getting fired from his job, not good when guests around hearing that. Did not use the pool and stuff, As i was relatively young man on my own, i felt a bit out of place, the hotel does seem to lean towards the older generation more, or maybe that was me, think more of a mixture of ages would be nicer. Overall a good hotel, that commands an impressive location, which is why i chose to stay. Would i stay again, with all respects... No.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ian_621
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 3 April 2014
Thank you for your review. We are more than happy to relocate our guests (if possible) if unhappy with the room they have been given, by just contacting reception and expressing your wishes. We are glad you found the bar relaxing, and we do have a very wide range of guests that stay with us, in the summer months especially you will see more families. If you did visit Bournemouth again we would be only too happy to offer you one of our newly refurbished rooms. Please do speak to our Duty Manager and hopefully we can restore your faith in The Queens Hotel.
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Southend-on-Sea, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 29 March 2014

if this hotel was called great stay it would be correct, i havr spent 4 nights there with my mother in February and it was a 'great stay' everything was good the staff, the food, although i didnt experience it my mother said the spa was really very theraputic. so we will definatly use this hotel again.

Nigel H
Essex

Room Tip: Away from the lift
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 31 March 2014
Than you for your excellent review. We are so glad that you had such a pleasant stay with us at The Queens Hotel.
We do look forward to seeing you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 28 March 2014

My friend and I booked a spa day through Highlife deals with two treatments.

We booked on a Thursday when they are open until 8. We arrived at 3.30 after finishing work.

The lobby of the hotel had the distinct odour of toilets and is incredibly dated. We asked about the spa at reception and were told where to go after being given the pin for the security doors! The 'Spa' is NOT a spa. I have enjoyed quite a few spa days at various locations in Bournemouth and elsewhere but this was something else entirely.

On arrival there were people's bags littered through 'reception' and shoved under the desk and the place was generally a mess. We were asked to sit in their 'relaxation lounge' and fill in a form which we did. We asked is there were refreshments and the staff member told us to help ourselves to tea and coffee. There were a few cups on the side with a jug of milk. The milk had clearly been there for sometime as it was room temperature and smelled grim, there was also a fly floating in it which was a sign of things to come....

We were given robes and slippers along with a towel and shown through the dingy corridors to the 'changing rooms'. The corridor was so narrow the poor girl having her nails done had to get up from her chair to let us pass - she had to do this everytime anyone passed through the corridor! It got worse. The changing rooms are dire. Basically there was a bit of partitioning with some curtains to change in and the place was FILTHY!! There were plastic wrappers from the slippers all left on the floor, the towel bin was overflowing and the lockers were so old and broken they didn't work. We were told we could leave our bags at reception, which was left unattended most of the time. This did explain why there were bags everywhere when we arrived though. We were pretty horrified but thought we would give the pool area a chance and duly got changed to go and have a look... the slippers are like hospital slippers and my robe had a giant hole in it. They were pretty poor quality anyway but the staff blamed the tumble dryer. The showers were dirty and there was only two of them. The website describes this place is a luxury spa. This it is NOT.

The pool area was something else. It smelled so strongly of chlorine and the water was cloudy. We didn't venture in because the pool area in general was so filthy. The seating area comprised a couple of cheap plastic chairs...The whole place is out of the 70s. The wallpaper was hanging off the walls and the suspended ceiling tiles were mouldy and discoloured. Overall feeling was dank. The floor in the changing area was dirty and wet with soap scum and so was really slippery. The staff member who showed us to the 'spa' didn't seem shocked or fazed by any of this so I must assume it's the norm.

We decided to get dressed and go to the bar upstairs for a cup of tea as the 'spa' facilities were non-existent and return for our treatments which were booked later. The bar upstairs was in the same vein. The tables were all dirty strewn with dirty cups and glasses. No staff to be seen. We left the premises to have coffee elsewhere.

We decided to risk it and return for the treatments. I have to say that the treatment room was much cleaner and more modern than the rest of the 'spa' generally and the girls who did the treatments were very sweet. We had a massage and facial but they were very basic treatments. The products were ok but were in no way luxurious and my facial left my face feeling tight at the end.

Overall this place is grim and is certainly NOT a spa. If they just stuck to the treatments here it might have been acceptable, not nice but acceptable, but do NOT go here expecting a spa day. You will be extremely disappointed.

  • Stayed March 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Laura S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 1 April 2014
Thank you for your feedback. Yes, we do have security for entrance to the spa and we are quite proud to be one of the largest spas in the area. We have exceptionally loyal clients who come to us regularly to enjoy our large selection of treatments by our highly qualified therapists.
We can only apologize for the milk, the girls must have been back-to-back in treatments, as thursday is one of our busiest days, but I can assure you that the milk is changed regularly.
We are in the process of replacing our dressing gowns and slippers as yes, they can get damaged in the tumble dryer.
The spa facilities are some of the best in the area and we are very proud of our relaxation lounge and our new 'Hideaway' lounge and double treatment room.
If you visit our website at www.forevergorgeous.co.uk you will be able to see a list of treatments available and our Facebook page (The Forever Gorgeous Spa) shows images of our two beautiful lounges.
I would like to reassure any future clients thinking of visiting the spa that our spa is a very well respected and well loved spa in Bournemouth and to please not let this review deter you from coming to us in the future.
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Travellers are raving about these Bournemouth hotels

Battle, United Kingdom
1 review
5 of 5 bubbles Reviewed 27 March 2014

We just stayed at the queens hotel in Bournemouth for the 3rd time and it was excellent yet again. The staff, the food, the spa. It is obviously a very popular hotel because each time we have been there it has been full, even the General Manager took time out to come and say thanks for staying again. My wife had a couple of sessions in the spa and said it was wonderful, probably the best she has ever had (and she has had a lot) I would recommend this hotel to anyone.

W Lucas
Battle

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank William L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 31 March 2014
Thank you for your excellent review! We are so glad you continue to have such lovely experiences when you stay at The Queens Hotel. We do hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Queens Hotel

Property: The Queens Hotel
Address: Meyrick Road, Bournemouth BH1 3DL, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Bournemouth
#21 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Queens Hotel 3*
Number of rooms: 109
Official Description (provided by the hotel):
This superb privately owned AA 3 Star Bournemouth hotel boasts 109 en-suite rooms and deluxe suites. It is ideally situated in the heart of Bournemouth's East Cliff, only a short walk from the busy town centre where you can find the Bournemouth International Centre (BIC), the Pavilion Theatre, family friendly pubs and restaurants that cater for all tastes. We are a few minutes walk away from Bournemouth's Blue Flag award winning, golden, sandy beaches and Bournemouth Pier. ... more   less 
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Also Known As:
Queens Hotel Bournemouth

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