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“Perfect!”
Review of The Queens Hotel

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The Queens Hotel
Ranked #56 of 66 Hotels in Bournemouth
dorset
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Perfect!”
Reviewed 4 May 2014

Today me and my husband had the sunday lunch and it was faultless I enjoyed every moment, the reception was welcoming and friendly. We were seated in a lovely restaurant with a gentleman playing the piano. The menu had a great choice. The food did not take long to arrive and it was gorgeous and presented well, we had top side beef and it was plentiful the desert was to die for! Waiters and waitresses couldn't be more friendly. Highly recommend so much more special then going for a pub meal and much better quality. Can't wait to return

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank natandryan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 6 May 2014
Thank you so much for your excellent review. We are so pleased you had such an enjoyable time with us. We will pass on your comments to our staff too. We do hope to see you again in the future.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (315)
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English first
Somerset UK
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 May 2014

The good points were the staff who tried very hard to please and in most cases succeeded. Also public rooms (bar, restaurant) were good. My room 203 was booked as a single but had a double bed, hope they do not use it as a double because it is not possible to access one side of the bed. The bathroom looked OK but on closed inspection tile grout was missing the bath panel had not been sealed back in, The shower pressure was poor but at least I had hot water some did not. The small radiators valves were covered in scale so had not been cleaned. Breakfast was fine usual hot buffet. Dinner was a bit hit and miss some was good other dishes included over cooked fish and luke warm duck with orange sauce, this was sent back and re-appeared hot but with what seemed like orange juice poured over it !

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank CD-and-J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 6 May 2014
Thank you for your review. We are sorry your stay was not as you expected, but very pleased that you received good service and that on three out of four aspects, your stay was a 4 Star stay. We are currently refurbishing our hotel rooms and so some of the rooms are still to be refurbished. If you do decide to stay again, please ask for a newly refurbished room and we hope this will then bring you to a full 5 star stay with us. Thank you again.
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Travellers are raving about these Bournemouth hotels

Blandford Forum, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

We stayed overnight 23/24 April for a chill out that was booked by our children and use of facilities, spa. We stayed in room 118 my friend and I. The room was lovely and very clean and we had a super nights sleep. Breakfast in the morning was fab, lots to eat and the staff were really helpful if you wanted anything different, you just had to ask. Reception Staff were so friendly and made you very welcome, they were so pleasant a credit to Customer Service. There had been a big convention and they still found time to treat you individually even though they were busy. We stayed for a afternoon team and OMG it was fantastic and the service superb. Given the opportunity we would definitely stay there again, the location is perfect for the beach and the town. We had a lovely time, Thank you.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 28 April 2014
Thank you for your excellent review! We are so pleased that you had such an enjoyable stay with us at The Queens Hotel. We always pass on feedback to our staff and so will do that straight away. We do hope to see you again in the future!
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Hertford, United Kingdom
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 26 April 2014

Do not book room 221 the twin beds are the worst we have ever slept in. We did try and change rooms but they said the hotel was full. They did provide mattress covers but these were of little help. The hotel in general needs an update.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Phil M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 28 April 2014
Thank you for your review. We are sorry your stay was not what you expected.
We are more than happy to move guests if they are unhappy however if the hotel is full, then it wouldn't be possible. I will pass on your comments to housekeeping. We do hope to see you again in the future and would be more than happy to accommodate you in one of our newly refurbished rooms.
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London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 April 2014

How can a hotel run like this the room was bad the staff bad did not speak good English the mangers did not care the food was very badly cook I don't think they was chefs overall bad bad bad i well not come back to this hotel and do not hesitate to book some way else

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Zuck21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 23 April 2014
We're sorry your stay was not what you expected, your comments about our staff are a little bit surprising. We are very proud of our staff and often receive such fabulous feedback on their service and presentation. We certainly do care about our guests enjoyment during their stay with us and if you did decide to return, we would be only too happy to show this to you.
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Eastbourne, United Kingdom
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 18 April 2014

I stayed here with my husband for a night when he was participating in a competition in Bournemouth, I spent a fair bit of time in the room compared to him.

The location of the hotel is really nice, it is a 15 min walk to Bournemouth park and it is on a cliff that overlooks the beach. I know from speaking to other guests that those with rear facing rooms could see the sea, but, as with our experience, the front facing rooms have a view of the rear of another hotel and the ventilation system.

On arrival the staff were very friendly and polite; they were well dressed and acted professionally. The car park is VERY small, but there is an overflow across the road that the hotel gives a ticket for and you can use that, so it isn't a big problem.

The room decor in the communal areas is modern and bright, but the rooms are very dated. I remember my parent's house having the light fittings in the late 80s and the decor really was tatty and in dire need of refurbishment. The bathroom was also tatty.

The worse part was our bed. It needed replacing. There is no other way that I can put it. It was bad. As soon as either of us lay down the middle sagged and you could feel each of the springs. When I say each of the springs I don't mean a little bit.....I mean a lot. It was so uncomfortable. I asked reception if we could move rooms, but as the hotel was fully booked this wasn't possible, so I asked for a mattress protector to protect us from the springs and uncomfortable bed. After asking 3 times throughout the day someone came and put a duvet under the bed sheet to act as a mattress protector. After this the bed was still very uncomfortable and you could still feel the springs from the mattress, so I got the duvet off the spare single bed in our room, put it across the very middle of the bed and eventually got a fair night's sleep.

We had both an evening meal and breakfast at the hotel. The food in the evening was wonderful and the service very good. The breakfast in the morning was good and was a buffet.

We didn't use the spa facilities so cannot comment on that.

The hotel is very clean and the staff are polite and curtious. As we were part of a group booking the price we paid was okay, but we probably wouldn't book this hotel independently until it has a refurbishment; we would've given it 4 stars if our bed hadn't been so awful. I really cannot stress how bad and in need of replacing that bed was. It was awful.The stAff and food are both very good.

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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MJDDMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 23 April 2014
Thank you very much for your review. We are very pleased that you enjoyed your stay overall and will pass on your comments on the food and service to our staff. We do appreciate it when people take the time to feedback. We are currently in the process of refurbishing our hotel rooms and some have already been completed. With this in mind, we would be more than happy to offer you a newly refurbished room should you stay with us again in the future. We would love to achieve your 4 star rating (or possibly 5 stars!) and can only apologize that this part of your stay wasn't what you expected, but do hope to see you again soon.
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uk
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 April 2014

We have stayed there for 2 nts Spa Break, had a room on 4th floor, wich was noisy at night (something was knocking between the walls, kind of dripping noise). Bathroom was ok, but it took good half an hr to fill in the bath with water!! Nice and clean bedding, but old and noisy bed!
Breakfast... We went there after 9 one morning and there wasn't much left! And then on Sun after 10 and we had nearly Nothing to choose from! Restaurant staff had appologise and said that they are Very busy and stressed becouse of the jewish People whoes arriving tomorrow, that's is why they have run out of eggs, tomatoes.... What a stupid excuse!!!!
My husband had a couple of spa massages Booked, which were ok. Jazzuzi was the worst a I have ever seen, small and dirty, sauna Very stinki and dirty again! Wasn't able to use the pool (was frezzing cold).
The only good thing about our stay was the short distance from the sea front, 2 min walk.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank magdan-85tlen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sammy Jane O, Guest Relations Manager at The Queens Hotel, responded to this review, 23 April 2014
Thank you for your review. We are sorry your stay was not what you expected.
The temperature range that the human body can withstand is very wide, which is why individual preferences can vary so much; but there is certainly a ceiling on pool water temperature to prevent the proliferation of bacteria as micro-organisms multiply faster – up to twice as fast for a rise of 10°C, which means that the filters are increasingly likely to be colonised. Additionally the warmer the pool water the less effective the chlorine based disinfectants are. This is why we keep our pool at the temperature of 29 degrees to make it safe for anyone to use.
I would also like to point out that breakfast does finish at 9.45 on the weekends, which would explain why there would not have been much food left if you arrived passed 10am.
If you do stay again, you would be more than welcome to request a newly refurbished room; and to avoid missing breakfast, perhaps you could order it to your room next time for a small charge. We do hope to see you again in the future to restore your faith in the Queens hotel.

Note to TripAdvisor:
I do find it odd that this guest has given us 5 stars for location and 3 stars for value and then 3 stars for service, but overall we are given a 1 star rating. I believe Trip Advisor needs to rethink the way the stars are placed!
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Additional Information about The Queens Hotel

Property: The Queens Hotel
Address: Meyrick Road, Bournemouth BH1 3DL, England
Region: United Kingdom > England > Dorset > Bournemouth
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Bournemouth
#22 On the Beach Hotel in Bournemouth
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Queens Hotel 3*
Number of rooms: 109
Official Description (provided by the hotel):
This superb privately owned AA 3 Star Bournemouth hotel boasts 109 en-suite rooms and deluxe suites. It is ideally situated in the heart of Bournemouth's East Cliff, only a short walk from the busy town centre where you can find the Bournemouth International Centre (BIC), the Pavilion Theatre, family friendly pubs and restaurants that cater for all tastes. We are a few minutes walk away from Bournemouth's Blue Flag award winning, golden, sandy beaches and Bournemouth Pier. ... more   less 
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Also Known As:
Queens Hotel Bournemouth

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