This is a difficult hotel to review. I really want to say good things about it - but that's quite challenging! Location - good for the able-bodied. The 'convenient' lift to the beach was expensive and stopped running at 4.30pm - in fact, as I was with my sister who has mobility problems, none of the local facilities were within our (admittedly short) walking distance. At the hotel I asked for, and got, a room close to the lift. Excellent - until we wanted to use the Spa, which is in the basement where the lift doesn't go, and the stairs are quite steep! Staff were very helpful and let us out of the Fire Escape door into the car park. So that was OK. The Spa itself is not great - tired, dark and gloomy, nowhere to relax by the pool - but the prices are lower than you would pay at a 'proper' Spa. Parking was fine for most of time - but after a day out (midweek) I was unable to find a place and had to park in the Pay & Display on the street for the last part of our stay. Accommodation was nice enough - clean, comfortable beds, good hospitality tray (with extra supplies on request from Reception). Food in the Restaurant - not good. Constantly ran out of items on the breakfast bar, cold coffee, some items poorly cooked, choice not great. Dinner - mains and desserts - was fairly awful (for the price). Bar food was much better for choice, freshness, price, everything - not sure why when, presumably, it came from the same kitchen? In spite of all this, every request for assistance was treated with genuine concern and an instant positive response. In fact, the staff - Reception, Bar, and restaurant in particular - are The Queens best asset. They are clearly under-resourced and work really hard - especially when the hotel is coping with coach-loads of visitors. They were, almost without exception, cheerful, friendly and helpful and all did their very best to make our 4-day stay a pleasant experience, in spite of all the drawbacks. I really can't praise them highly enough (especially Olly in the Restaurant - thank you Olly!). After 4 days we felt like family - and like going back!
- Official Description (provided by the hotel):
- This superb privately owned AA 3 Star Bournemouth hotel boasts 109 en-suite rooms and deluxe suites. It is ideally situated in the heart of Bournemouth's East Cliff, only a short walk from the busy town centre where you can find the Bournemouth International Centre (BIC), the Pavilion Theatre, family friendly pubs and restaurants that cater for all tastes. We are a few minutes walk away from Bournemouth's Blue Flag award winning, golden, sandy beaches and Bournemouth Pier. ... more less
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- Also Known As:
- Queens Hotel Bournemouth